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The Digital Contact Strategy Experts.

We help you talk to your customers and help them talk to you.
We provide bespoke software for digital letters, two-way chat via SMS, email, social messaging and webchat.

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Award-winning Contact Centre solutions. Let us show you how Saascoms technology can benefit you and your business.

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ABOUT US

The UK's Leading Customer Contact Partner

Traditional communication methods such as Post and Call Centres are becoming more expensive, less efficient and outdated, failing to deliver an effective CX in today’s world. In addition, multi-channel Customer Service in the modern age is a challenge. From email to SMS, Social Media to Webchat, providing outstanding CX requires expert solutions. 

For over 20 years, Saascoms has been providing organisations with modern communications solutions. To date, our products are used by over 700 organisations around the world, delivering an improved CX.
Our Mailmaster and Omnireach products give organisations the ability to communicate with their customers seamlessly across multiple channels.

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  • Founded in 2004
  • ISO 27001 registered
  • In-house development and engineering
  • UK and Europe Coverage

Early in 2021, we conducted a survey with Credit Nation. Three-quarters of firms believe paper comms are now a thing of the past, chatbots and AI are the way forward.

Review Sectors

What our clients say about us

ACT Credit Management Ltd

ACT Credit Management Ltd

Saascom has been fantastic for us. They are an incredibly easy company to work with and could not be more helpful in the support they provide. Boarding them as a supplier could not have been more straightforward, and their product is peerless, but even more impressive has been the level of customer care we’ve received. We are very fortunate to have such a strong supplier with a phenomenal relationship, but one that has an excellent array of best-in-class services. Long may the relationship thrive!
Creditlink Account Recovery Solutions

Creditlink Account Recovery Solutions

Saacomms provide us with unique, robust services permitting us to become better and more agile and back that with responsive support.
NCO Europe

NCO Europe

NCO Europe commented that “MM supported our digital transformation journey, and implementation was made easy by the friendly CCS team.  Support is great, agile and collaborative, making changes and tweaks when required and we like the guaranteed delivery.  We also appreciate the host of live MI, the speed at which we can deliver letters to customers across Europe and the cost savings are huge, of course!”
Past Due Credit Solutions

Past Due Credit Solutions

Saascoms listens to what we need, understands our market and provides innovative solutions
UK Search

UK Search

Friendly and supportive, their response and resolution times are industry-leading
Arrow Global/Capquest

Arrow Global/Capquest

More than a supplier, a partner, an integral part of our business
Allied International Credit (UK) Ltd

Allied International Credit (UK) Ltd

The flexibility of the ‘Omnireach’ platform in adapting to suit the needs of the many different programs we support, combined with the relentless support we have had from the Saascoms team to develop the AI interface, leaves us in no doubt we have the right partner.

A selection of Industry Partners

Saascoms solutions can be tailored to work with any business

Energy/Utilities

Supporting Customer experience with self-service options, including billing queries, payments and product inquiries.

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Consumer Finance

Providing debt management communication tools for our Clients and self-service payment options for their customers.

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Retail

Multi-channel Customer service options to enhance purchase returns, shopper journey, promotions, and offers.

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Working hard to earn our customers' trust More Sectors

We have a contact strategy solution that puts you in touch with your customers, and your customers in touch with you.

Perfect solutions for your business

Saascoms comprises two core platforms Mailmaster and Omnireach. These two products allow you to communicate with your customers by opening both one-way and two-way channels of communication. Key benefits include:

  • Reduce costs with efficient and consolidated Customer comms
  • Increase contact with multiple comms channels
  • Secure SMS improves Customer engagement levels
  • AI increases workload capacity with minimal resources

    FROM THE BLOG

    Latest News

    • 26 September 2024

      Conversational AI – how Omnireach has analysed the Credit & Collections industry

      Omnireach, the digital conversational platform that centralises web chat, email, WhatsApp, social media and messaging onto one screen, has analysed over 150 million conversations – ensuring our AI has industry-leading accuracy and resolution-solving capabilities. We have now distilled our knowledge of the Credit and collections Industry into a report, download a copy today.  

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    • 28 August 2024

      Unlocking Customer Communication in Retail

      The Power of Effective Tools With ever-increasing channels of communication, retailers require a more agile solution than ever before to meet the growing demands of their customers. Retailers require an effective communication strategy for driving customer engagement, building brand loyalty, and ultimately boosting sales. Saascoms Mailmaster and Omnireach, provide retailers with a solution to enhance […]

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    • 21 August 2024

      Has Conversational AI for Business Operations Already Peaked?

      At Saascoms, we’ve been early innovators of Conversational AI, having won two awards for our AI and ‘Machine Learning’ capabilities within the Credit & Collections Industry. We saw the revolutionary benefit of the tech and whilst open Large Language Models (LLM’s) play a vital role in advancing AI research and fostering innovation through collaboration, we […]

      READ MORE
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    Dedicated Manager

    You will have access to email and telephone service desk support and a dedicated Account Manager, who is always available to assist and advise.

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    24/7 IT Support

    Our support structure is tailored to your business requirements and location.
    Our UK-based helpdesk offers 24/7 service to our worldwide customers.

    Supported Sectors

    Saascoms is the leading digital engagement specialist in the UK, and its technology supports businesses in a wide range of sectors.

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