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The Digital Contact Strategy Experts.

We help you talk to your customers and help them talk to you.
We provide bespoke software for digital letters, two-way chat via SMS, email, social messaging and webchat.

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Award-winning Contact Centre solutions. Let us show you how Saascoms technology can benefit you and your business.

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ABOUT US

The UK's Leading Customer Contact Partner

Traditional communication methods such as Post and Call Centres are becoming more expensive, less efficient and outdated, failing to deliver an effective customer experience in today’s world. In addition, multi-channel Customer Service in the modern age is a challenge. From email to SMS, Social Media to Webchat, providing co-ordinated communications requires expert solutions. 

For over 20 years, Saascoms has been providing organisations with modern communications solutions. To date, our products are used by over 700 organisations around the world, delivering improved customer experience.
Our Mailmaster and Omnireach products give organisations the ability to communicate with their customers seamlessly across multiple channels.

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  • Founded in 2004
  • ISO 27001 registered
  • In-house development and engineering
  • UK and Europe Coverage

Early in 2021, we conducted a survey with Credit Nation. Three-quarters of firms believe paper comms are now a thing of the past, chatbots and AI are the way forward.

Review Sectors

What our clients say about us

A selection of Industry Partners

Saascoms solutions can be tailored to work with any business

Energy/Utilities

Supporting Customer experience with self-service options, including billing queries, payments and product inquiries.

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Consumer Finance

Providing debt management communication tools for our Clients and self-service payment options for their customers.

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Retail

Multi-channel Customer service options to enhance purchase returns, shopper journey, promotions, and offers.

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Working hard to earn our customers' trust More Sectors

We have a contact strategy solution that puts you in touch with your customers, and your customers in touch with you.

Perfect solutions for your business

Saascoms comprises two core platforms Mailmaster and Omnireach. These two products allow you to communicate with your customers by opening both one-way and two-way channels of communication. Key benefits include:

  • Reduce costs with efficient and consolidated Customer comms
  • Increase contact with multiple comms channels
  • Secure SMS improves Customer engagement levels
  • AI increases workload capacity with minimal resources

    FROM THE BLOG

    Latest News

    • 5 February 2025

      10 Ways To Improve Customer Engagement with Two-Way Messaging Platforms

      Introduction In a world of interactive media, customers expect more than just one-way communication from businesses. They value interactions that feel personal, responsive, and tailored to their needs. This is where two-way messaging platforms come into play. By enabling real-time conversations across Web Chat, Email, SMS, WhatsApp, and other channels, businesses can significantly boost customer […]

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    • 29 January 2025

      The Role of Digital Letters in Reducing Business Costs and Improving Customer Engagement

      Introduction Businesses are constantly searching for cost-effective and efficient ways to engage with their customers. The growth of digital innovation is making many things possible. One such solution is the use of digital letters, a modern alternative to traditional paper-based communication. But how do digital letters impact business operations, and why should organisations consider adopting […]

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    • 24 January 2025

      How ISO 27001 Certification Is Protecting Your Customer Data

      In a world where data breaches and cyber threats are on the rise, businesses must prioritise data security to protect their customers and maintain trust. One of the most robust ways to demonstrate this commitment is by achieving ISO 27001 certification. This accreditation is one of many held by Saascoms, in addition to Cyber Essentials […]

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    Dedicated Manager

    You will have access to email and telephone service desk support and a dedicated Account Manager, who is always available to assist and advise.

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    24/7 IT Support

    Our support structure is tailored to your business requirements and location.
    Our UK-based helpdesk offers 24/7 service to our worldwide customers.

    Supported Sectors

    Saascoms is the leading digital engagement specialist in the UK, and its technology supports businesses in a wide range of sectors.

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