Author Archives: Sy Whitehall

Revolutionising Credit & Collections: How AI Improves Efficiency & Customer Experience

The Credit and Collections industry is undergoing a revolution driven by Artificial Intelligence (AI).
At Saascoms, we’re harnessing this powerful technology to streamline our processes and empower our clients. This translates to improved customer engagement and positive outcomes for everyone involved.

How AI is Revolutionising Credit and Collections.

We understand that some people may be concerned about the use of AI in credit and collections. However, we want to assure our clients that AI is used to improve efficiency and that human agents are still involved in the collection process.

So let’s peel back the layers of AI in the Credit and Collections sector and understand how everyone is benefiting.

AI: Tell me more!

AI refers to the development of computer systems and software that can perform tasks that would typically require human intelligence.
Tasks can include:

  • Problem-solving
  • Understanding natural language
  • Recognising patterns
  • Making Decisions

AI systems aim to simulate or mimic human cognitive functions such as reasoning, problem-solving, perception and language understanding.

Approaches to AI

1: Tag-based processing
Using keywords to be recognised within a conversation, which then assigns a preset workflow. Keywords such as “illness”, “off sick or “death” can be tagged as ‘Vulnerable’, “HMRC”, “Fraud”, and “Court Protection Order” can all be tagged as ‘Crime’.
Tag processing could be described as rudimentary, but when used in the correct context, it can be highly effective within your customer journey experience.
Example:

2: Natural Language Processing (NLP)
This is AI that understands the intent and sentiment within the customer conversation, it then automatically assigns the preset workflow or customer journey. NLP is essential for Chatbots, language translation and sentiment analysis.
Example:

3: Machine Learning (ML)
Machine Learning is a subset of AI that involves training algorithms on large datasets. ML learns patterns and makes decisions based on previous interactions and outcomes.

AI does not benefit from pure design, meaning you do not create it, and it simply works forever. AI requires awareness of improvement and feedback from agent activity.

Where does the data set come from?
We have established that to run “AI” you need data, and the right sort of data is key.

There are two types of data sets, or Large Language Models (LLMs):

Open Source
Open Source comes from a wide range of public and commercial data sets. For example, research institutes, universities and Government agencies. It can also be obtained from crowdsourcing, i.e., from companies and research projects that use general public collected information shared through online platforms. Social media is another source of data, as are data marketplaces—companies & organisations that operate within data markets where they sell datasets.

Controlled/Closed Source
This refers to datasets that are not openly or freely available to the public. Usually, the data is proprietary and has restricted access. Your customer data, used within your systems, would be an example of this. Limited sharing and data security offer important operational benefits.

Did you know Saascoms has its own closed LLM data specifically trained for Credit & Collections, having analysed over 130 million customer interactions?

How can AI help you with Credit & Collections?
By using AU technology correctly across all of your non-voice channels, you can increase productivity by freeing up valuable agent resources, as well as providing an enhanced customer experience.

  • Real-world examples of AI being used in Collections are;
  • Allow AI to ID&V your customers before assigning them to an agent.
  • Allow AI (after ID&V) to assist with simple requests, which include balance checks, request statements, reporting a change of circumstance, and completing an I&E.
  • Watchguard for customer vulnerability. Saasbot language is designed to follow TEXAS, IDEAS and CARERS. Send links to advise bureaus when a vulnerability is detected, for example, Step Change Macmillan etc.
  • Provides out-of-hours overwatch for FAQ’s and simple queries.

AI Legislation and Compliance
The government is drawing up plans to regulate AI, with concerns based on data security, human rights, and safety.
We collectively need to ensure that AI does not display biases against particular groups if trained on large datasets scraped from the internet, which could include racist, sexist, or other undesirable material.
Open source data “scrapes” the internet for its information. As a business, you will be responsible for the responses it provides to your customers.
Closed source data is a much safer option.

If you use AI, you should be able to demonstrate:

  • Safe, Secure and Robust: Prove that risks from AI are managed
  • Transparency: Be able to explain when and how systems-making decisions are being used and risks are mitigated.
  • Fairness: That you are complying with UK laws regarding quality, DPA, and discrimination.
  • Accountability: Compliance oversight, accountability for outcomes.
  • Contestability: A process or route to allow customers to dispute the AI outcome or decision.

What would Saascoms recommend?
We think conversational AI is a great service, and when approached with a clear plan, it can become a highly impactful tool within your customer engagement strategy.
Our top tips are:
1: Start with one channel. Whether that is live chat, two-way SMS, or email.
2: Use controlled/closed data providers.
3: Start with “Tag” and “NLP” in the first instance.
4: Work with your tech partner to move towards a semi-supervised environment. Allow the AI engine to suggest a response to your customer, or perhaps the next task, Allow a human to supervise the interaction, i.e., an agent to tag and label each interaction with a sentiment and intent score. This will allow the algorithm to move towards Machine Learning (ML) and then true AI automation.

An example of a recent conversation between a customer and a Collections company—a real-world example. This highlights how AI can help.
(Disclaimer: the personal information has been altered to protect data.)


In conclusion, AI is revolutionising the Credit and Collections industry, and Saascoms is at the forefront of this change. By harnessing the power of AI, we can streamline processes, improve customer engagement, and achieve positive outcomes for everyone involved.

Contact us to learn how our AI-powered solutions can help you improve efficiency, improve engagement, and provide a better customer experience. The benefits of implementing AI to assist your business are numerous, and the results now speak for themselves.

Let us help you improve your customer communication.
Inside Edge

Inside Edge – No6.

Q2 is upon us, and I, for one, am very pleased.

Reason #1 is that we are moving into Spring, my favourite time of the year. The lighter nights and, fingers crossed, warmer days are now in sight.

Reason #2 is that we can analyse our Q1 performance and ensure we are on track for a good year.

So, Q1 2024 was a record performance for us, with revenue growth 54% higher than Q1 2023. Why the revenue growth? New client onboarding has been the number one reason, but our continued development and re-investment in our platforms have provided a fair contribution. Listening to what our existing clients want and how we foresee the future in digital engagement has opened up value-added growth.

Q2 is looking promising, with exciting events on the horizon. April already sees two new clients launching on our Mailmaster platform and one client on our Omnireach platform.

We also eagerly anticipate our second annual Webinar, ‘The Comms Summit’, on April 25th. Register HERE. With an esteemed panel for this year’s event, it is a must for anyone in the Collections Industry who wants to understand more about retail trends, demographics, and Compliance and Technology.

The panel is chaired by Gerard Dugdill, Publishing Director, Credit Today.

and includes:

Claire Aynsley, Head of Membership and Compliance, Credit Services Association
with
Russell Collins, Risk and Standards Compliance Manager, Credit Services Association.

Professor David Coleman, Emeritus Professor of Demography, Oxford University, plus former government Special Adviser.

Jonathan Reynolds, Associate Professor in Retail Marketing and Deputy Dean at the University of Oxford’s Saïd Business School.

Q2 will also see the launch of our Collections & Arrears online customer portal. This portal is a game changer, offering a much more robust and customer-focused experience than anything else on the market. The UI screens have been meticulously designed and are currently being linked to the back end of the platform. We will be launching the product with a demo webinar very soon, so keep your eyes open for our newsletters and company LinkedIn posts.

Follow HERE on LinkedIn if you haven’t already done so.

On May 1st, 2024, I will also be on the panel of the Data on Demand CSA Webinar, which will focus on Consumer trends, customer engagement strategies, and the use of digital channels. Look out for more information on the CSA website.

Thanks for taking the time to read.

In July, I will update you on our Q2 performance and Q3 objectives.

Kind Regards
PN

The Comms Summit

Saascoms and Credit Today have assembled an expert panel to discuss trends in the industry over the next year and how they may affect your organisation. Learn how technological, socio-economic, and regulatory changes will impact you.

Comms Summit

It’s free to attend The Comms Summit, and it will be an hour well spent for anyone wanting to understand the bigger picture in the Credit and Collections industry.

Our esteemed panel includes:

Chair
Gerard Dugdill, Publishing Director, Credit Today.

Panelists
Claire Aynsley, Head of Membership and Compliance, Credit Services Association
with
Russell Collins, Risk and Standards Compliance Manager, Credit Services Association.

Professor David Coleman, Emeritus Professor of Demography, Oxford University, plus former government Special Adviser.

Paul Nield, Director, Saascoms Ltd., is an award-winning software developer and number 1 in the Power 250.

Jonathan Reynolds, Associate Professor in Retail Marketing and Deputy Dean at the University of Oxford’s Saïd Business School. He is also Academic Director of the Oxford.

Are you part of the Credit and Collections industry? Debt recovery or Retail consumer lending? Then you should attend the Comms Summit Webinar on April 25th.

The Impact of Royal Mail’s Proposal to Scrap Daily Deliveries on Small Businesses: Embracing Digital Alternatives

Navigating Royal Mail’s Proposal: The Impact on Small Businesses

Royal Mail’s recent proposal to scrap daily deliveries for second-class post has sent shockwaves through the business community, particularly among small firms that heavily rely on postal services.

This drastic cut could significantly impact businesses, forcing many to reconsider their communication strategies and seek alternatives. Scrapping daily deliveries could inevitably delay the receipt of important letters detailing medical appointments, legal documents and other time-critical information.

Royal Mail second class post

The Struggle for Small Firms

For many small businesses, the allure of second-class post lies in its affordability. However, firms may face tough decisions with the potential elimination of daily deliveries. Some may be forced to absorb the higher costs associated with first-class postage, while others may need to explore alternative methods of communication altogether.

Embracing Digital Solutions

As Royal Mail pushes its customers to find alternatives, a more digital future now appears to be a much brighter, more reliable, and more affordable alternative, as small businesses are left to ponder the implications of this shift. 

Could the knock-on effect lead to the greater adoption of digital alternatives? The alternatives already exist, offering compelling reasons to switch from physical mail and providing businesses with greater efficiencies in terms of speed of delivery, read receipts, and cost.

The Benefits of Digital Solutions

While Royal Mail’s proposal may present challenges for small businesses, it also offers an opportunity for growth and innovation. By embracing digital alternatives, businesses can navigate the changing landscape of communication with confidence. With greater efficiency, cost savings, and flexibility, digital communication platforms now offer a compelling alternative to traditional postal services.

Here is the Alternative

Saascoms Mailmaster offers a solution with a host of benefits for businesses looking to transition away from traditional postal services. With Mailmaster, businesses can streamline communication securely, quickly, and efficiently by sending messages while tracking delivery and engagement metrics.

Is it time to embrace the digital revolution and unlock new possibilities for your business?
Contact us today to learn more about future-proofing your customer communication.

Don’t let Royal Mail’s proposal hold you back—embrace the future of communication with Saascoms.

Let us help you improve your customer communication.

AI-driven chatbots

The Rise of Chatbots: Revolutionising Customer Engagement

In recent years, chatbots have emerged as a game-changer in assisting with customer service, offering businesses a powerful tool to enhance user experiences and streamline interactions.

However, not all chatbots are created equal. While some deliver poor experiences, others provide average solutions, and only a select few offer exceptional encounters. At the forefront of this evolution is Saascoms Omnireach solution, which leverages AI-driven systems to revolutionise customer engagement. Let’s explore how Omnireach sets the standard for excellence for AI-driven Chatbots.

AI-driven chatbots

 

The Current Landscape: From Poor to Exceptional Experiences

Many users have encountered chatbots that leave much to be desired. Clunky interfaces, limited functionality, and frustrating interactions that don’t go anywhere characterise these poor experiences. On the other hand, average chatbots provide ‘average’ assistance but need more sophistication to understand and address actual user needs effectively. However, the best chatbots, powered by AI-driven systems like Omnireach, deliver seamless, intuitive experiences that surpass user expectations.

AI Advancements and the Future of Customer Service

With AI advancing rapidly, the future of customer service is poised for significant transformation. It is predicted that by 2025, 85% of all customer service inquiries will be completely automated, with the remaining 15% involving some level of AI involvement. Saascoms Omnireach solution is at the forefront of this revolution, leveraging cutting-edge AI technology to enhance customer engagement and resolution across industries.

Omnireach: Leading the Way in AI-Driven Chatbots

Omnireach is a conversational platform that centralises all forms of chat, including webchat, SMS, email, WhatsApp, and social media, onto a single engagement platform. In 2020, Omnireach established itself as a leader in the industry, providing businesses with a comprehensive solution for customer communication. With full analytics and machine learning capability, Omnireach constantly improves customer engagement and resolution, setting new standards for excellence.

Harnessing the Power of AI

Omnireach’s AI engine is powered by a pre-programmed knowledge base used to train machine-learning algorithms. Since 2020, the AI engine has monitored and analysed over 130 million conversations and agent responses, ensuring a 93.7% intent and sentiment match success rate. With millions of monthly interactions processed, Omnireach delivers unparalleled efficiency and accuracy in customer interactions.

Delivering Exceptional Results

The latest statistics from Q1 2023 demonstrate Omnireach’s remarkable impact on customer engagement. 87.1% of conversations engaging with the Saascoms AI Chatbot are resolved on the first contact. Clients report increases in positive resolutions of over 70% compared to inbound telephone calls, all while maintaining a lower cost base than traditional telephony engagement.

Transforming Customer Engagement with Omnireach

As the demand for seamless, intuitive customer experiences grows, businesses must embrace AI-driven solutions like Omnireach to stay ahead of the curve. With its advanced AI technology and comprehensive features, Omnireach is revolutionising customer engagement, setting new standards for excellence in the industry. Omnireach remains committed to driving innovation and delivering exceptional business results worldwide as we look to the future.

Experience the Power of Omnireach Today

Ready to transform your customer engagement strategy? Discover the power of Omnireach from Saascoms and unlock new possibilities for your business. Contact us today to learn more and experience the difference that AI-driven chatbots can make in your organisation. Harness the power of Omnireach and revolutionise your customer interactions today!

Let us help you improve your customer engagement

Happy Birthday to Us.

As Saascoms marks its 20th anniversary, it’s a momentous occasion for the company and all those who have been part of its remarkable journey. Over the past two decades, Saascoms has achieved remarkable milestones, transforming from a start-up into a global award-winning Digital Contact Strategy Solutions supplier. 

Throughout our 20-year journey, Saascoms has remained at the forefront of technological innovation, constantly introducing new solutions. From pioneering new features and functionalities to embracing emerging trends and technologies, Saascoms has consistently demonstrated its ability to adapt and evolve in changing markets.

We want to thank all the suppliers, customers, and collaborators who have been part of our journey. We wouldn’t have succeeded without you.

A Future Filled with Promise

Now we look ahead to the next 20 years of our journey; the future is filled with promise and potential. With a commitment to continuous improvement, Saascoms is well-positioned to build on its past successes and drive even greater impact in the years to come. From expanding its product offerings to entering new markets, we will continue to drive customer communication for businesses worldwide.

We are currently ranked No. 1 for a reason: Innovation, Ambition and Hard work.

Evolving Business Communication: From Mail to Omnichannel Messaging

The Evolution of Business Communication: Embracing Digital Channels

In recent years, the landscape of business communication has undergone a significant transformation, driven by advancements in technology and changing consumer preferences. From traditional methods such as physical mail and phone calls to messaging via apps and social media channels, businesses are adapting to meet the evolving needs of their customers. Let’s explore how this evolution has reshaped the way companies communicate and the role that Saascoms products, Mailmaster and Omnireach, play in this evolution.

Meeting Customer Demands for Choice and Convenience

Today’s customers expect choice and convenience when it comes to communication. They want the flexibility to interact with businesses on their preferred channels and at a time that suits them best. This shift in consumer behaviour has led companies to embrace digital contact services that offer a wide range of communication options, including email, SMS, instant messaging, and social media. Saascoms Omnireach platform empowers businesses to meet these demands by providing unified managed communication across multiple channels, ensuring customers can engage with businesses on their terms.

The Decline of Traditional Mail and Rising Postal Costs

With the rise of digital communication channels, traditional methods such as physical mail have become less prevalent. Increasing postal costs and the unreliability of postal services have made it increasingly unviable for companies to rely solely on mail for customer communication. Recent statistics show that only 73.7% of first-class mail is delivered within one working day, highlighting the challenges associated with traditional mail delivery. In this digital age, businesses must adapt to the changing communication landscape or risk falling behind.

The Role of Saascoms Solutions in Driving Effective Communication

Saascoms products, Mailmaster and Omnireach, are designed to help businesses navigate the complexities of modern communication and effectively engage with customers across multiple channels. Saascoms solutions streamline communication, allowing businesses to create, send, and track communication and engagement. 

Mailmaster is a suite of communication tools that lets you contact customers in a secure environment via SMS, digital letters, email and more.

Meanwhile, Omnireach provides a comprehensive solution for omnichannel messaging, enabling businesses to reach customers via a single platform. With these powerful tools, businesses can deliver personalised, timely communication that drives engagement and fosters customer loyalty.

Embrace the Future of Business Communication with Saascoms

As business communication continues to evolve, it’s essential for companies to embrace digital channels and adapt to meet their customers’ changing needs. Saascoms Mailmaster and Omnireach products offer businesses the flexibility, convenience, and tracking capabilities needed to succeed in today’s digital landscape. By leveraging these innovative solutions, businesses can deliver seamless omnichannel experiences that enhance customer engagement and drive business growth. Embrace the future of business communication with Saascoms and unlock new possibilities for success.

Get Started with Saascoms Solutions Today

Ready to elevate your business communication strategy? Discover the power of Mailmaster and Omnireach from Saascoms and unlock new opportunities for engagement and growth. Sign up for a free trial or contact us to learn how our solutions can transform your communication efforts. Don’t wait—start communicating with your customers more effectively today!

Let us help you improve your customer engagement

Do you send bulk emails? Read on if you want to stay compliant


Google is tightening up security to reduce spam, phishing, and malware. This may affect you if you send bulk emails to prospects and customers. But don’t worry, this blog will help you become compliant and continue to use bulk emails as an effective communications tool.

bulk mail compliance

Firstly, just what is Google doing?

In a nutshell, it’s all about email validation—that is, being transparent about where the email is being sent from. If you are a legitimate business, this is not information you would want to hide anyway.

Next, Google wants to make it easy for people to unsubscribe from emails they don’t want to receive. Once again, this shouldn’t be an issue for reputable companies that send quality content.

Lastly, it’s about reducing spam, so make sure your database is clean and contains quality data; if you are unsure, run it through both internal and external processes. 

How does this impact the debt collection industry?

In the debt collection industry, bulk emails are used for a variety of communications, including:

  • Early-stage collections
    To deliver notifications and/or call to action.
  • Two-way communication
    For customers with in-depth requirements that cannot be resolved via digital channels and who don’t wish to phone.
  • Document delivery
    Sending attachments for supporting evidence.
  • Secure comms
    Debt management or power of attorney.

So it is important to stay ahead of the bulk email changes to ensure compliance and maintain customer communications.

How do I ensure my business is compliant?

If you use a bulk email provider, there is a likelihood that you are not using DMARC, DKIM and SPF measures.  You will be presenting your email domain (sender address) via a shared IP. This means the sending IP that sits behind your email address is shared with multiple other businesses.

These other businesses’ marketing emails may trigger issues for your domain. This is one of the reasons a high number of marketing emails may end up in spam and junk folders.
DMARC, DKIM and SPF are authentication methods that ensure transparency, security, and conformance in your email journey. Together, they help prevent spammers, phishers, and other fraudulent parties from sending emails on behalf of a domain that they do not own. DKIM and SPF can be compared to an education certificate on a doctor’s wall; they demonstrate legitimacy.

  • DMARC
    Domain-based message authentication, reporting, and conformance. This is an email standard that uses SPF and DKIM.  It offers a process on what to do if the email fails and reports on where the email comes from.
  • DKIM
    Domain-identified mail. This verifies the email sender’s domain to ensure the contact has not been tampered with.
  • SPF
    Sender Policy Framework. This publishes a DNS record for all domains and IP addresses to use.  If you have not set your SPF on your domain, then the chance of your email being treated as spam is high.

For clarity, DNS means domain name server – this translates domain names to IP addresses, which in turn are used to connect computer systems.

How can Saascoms help?

Saascoms only uses UK outbound servers to ensure the highest level of data protection for our partners and their customers.

In addition, all our software is developed in the UK and wholly owned by Saascoms to ensure end-to-end security and integrity. We hold ISO 27001 and are also HM Government G Cloud accredited.

If you are in the debt collection industry and want to talk about your customer communications at Saascoms, we are here to help. Our bespoke specialist software, Mailmaster and Omnireach, is designed especially for the industry and has been proven to deliver results.

Amendment for May 2025, please read our updated blog around Google and Microsoft compliance here.

Let us help you talk to your customers

Driving Conversions: The Power of SMS Marketing

SMS is the most reliable messaging channel, with a 95% open rate, so it’s no surprise that businesses in various industries rely on it for communication.

As businesses constantly seek to capture your attention and drive conversions to maximise ROI, SMS marketing is still the most engaging tool for communicating with customers and driving action. Let’s take a quick look at some effective strategies for optimising conversion rates through SMS marketing.

SMS Marketing Strategies

Crafting Compelling Messages for Maximum Impact

The success of SMS marketing hinges on crafting compelling messages that resonate with recipients. Your business can capture its audience’s attention and drive conversions by leveraging persuasive language, enticing offers, and clear calls-to-action (CTAs). Whether promoting a limited-time offer, announcing a flash sale, or inviting customers to an event, the key is delivering value and creating urgency.

Personalising Campaigns to Enhance Engagement

Personalisation plays a pivotal role in SMS marketing success. By segmenting your audience and tailoring messages based on preferences, behaviour, and demographics, businesses can deliver more relevant and targeted content to recipients. Personalised SMS messages are more likely to resonate with recipients, driving higher engagement and conversion rates.

Leveraging Timing and Frequency for Optimal Results

Timing and frequency are critical factors in SMS marketing effectiveness. Your business must strike the right balance between staying top-of-mind and avoiding message fatigue. By analysing data and understanding your audience’s behaviour, you determine the optimal times to send SMS messages and adjust the frequency accordingly. Whether sending reminders, alerts, or promotions, timing is crucial to driving conversions.

Enhancing Accessibility for All Audiences

Unlike other forms of digital marketing that require internet access or specific devices, SMS messages can reach a wide range of audiences, including those without smartphones or reliable internet connections. This accessibility ensures businesses can connect with customers across demographics, making SMS marketing an inclusive and effective communication channel. Whether targeting younger demographics who are constantly on their smartphones or reaching older audiences who prefer traditional communication methods, SMS marketing ensures that every customer is contactable, ultimately driving higher engagement and conversion rates.

Implementing a Successful SMS Marketing Solution

Saascoms award-winning SMS Mailmaster solution has no set-up costs, training costs, commitments, or monthly hosting charges.
You pay for what you use per transaction.

SMS marketing strategies present a valuable opportunity for your business to drive conversions and maximise ROI. You can enhance engagement, boost conversions, and achieve marketing objectives by crafting compelling messages, personalising campaigns, and optimising timing and frequency. Embrace the power of Saascoms SMS marketing to unlock success and drive tangible results for your business.

Our new bulk SMS platform txtpro, launched in late 2024 is a self serve, bulk messaging platform, perfect for marketing campaigns. Just upload your data, write your message and schedule delivery.

Let us help you talk to your customers

Maximising Impact: SMS Fundraising Strategies for Nonprofits

As nonprofits constantly seek innovative ways to engage donors and raise funds for their causes, SMS fundraising has emerged as a powerful tool to connect with supporters instantly and drive donations effectively. Let’s explore effective SMS fundraising strategies tailored specifically for nonprofits.

 

Building a Strong Foundation: Establishing Your SMS Fundraising Campaign

Before diving into SMS fundraising, nonprofits must lay a solid foundation for their campaigns. This includes defining clear objectives, identifying target audiences, and establishing a compelling message that resonates with donors. By understanding the goals and audience preferences, nonprofits can tailor their SMS campaigns for maximum impact.

Engaging Donors with Compelling Content

The success of SMS fundraising hinges on delivering compelling content that inspires donors to take action. Nonprofits should craft concise yet impactful messages that highlight the urgency of their cause and communicate how donations will make a difference. Incorporating multimedia elements such as images or videos can enhance engagement and evoke emotions.

Leveraging Personalisation and Segmentation

Personalisation plays a crucial role in SMS fundraising success. Nonprofits can segment their donor lists based on donation history, interests, or demographics and tailor messages accordingly. By sending personalised texts addressing donors by name and referencing their past contributions, nonprofits can foster stronger connections and encourage repeat donations.

Driving Change with Saascoms SMS Fundraising Solutions

Saascoms customer contact solutions revolutionise nonprofit fundraising, empowering organisations to drive change and make a lasting impact. By leveraging Saascoms technology to establish clear objectives, personalise messaging, and communicate in real-time, nonprofits can maximise donor engagement and drive donations effectively.

Elevate Your Fundraising Efforts with Saascoms SMS Solutions

Saascoms is the Industry’s No. 1 Digital Contact Strategy Expert.
We help you talk to your customers, and help them talk to you.
We provide bespoke software for digital letters and two-way chat via SMS, email, social messaging and web chat.

Saascoms SMS solutions unlock new possibilities for donor engagement and impact. Start your journey with Saascoms today and take your fundraising campaigns to new heights of success.

Our new bulk SMS platform txtpro, launched in late 2024 is a self serve, bulk messaging platform, perfect for marketing campaigns. Just upload your data, write your message and schedule delivery.

Let us help you talk to your customers