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Saascoms news and industry articles

  • 22 Sep, 2023

    SMS Grey Routes vs Direct Routes – What happened to my text?

    SMS Grey Routes vs Direct Routes What happened to my text? In this article, we explore the critical differences between grey routes and direct routes for SMS delivery, shedding light on why our text messages fail to turn up and why choosing premium routes is vital for your business. Grey Routes: A Risky Business Grey […]

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  • 20 Sep, 2023

    Saascoms 2023 Credit & Collections Technology Awards Shortlist

    It’s that time of year again when we dust off the Tux for the next round of awards ceremonies. We have been shortlisted for 7 categories in this year’s Credit & Collections Technology Awards.   Saascoms have been shortlisted for seven of the categories they entered in the 2023 Credit & Collections Technology Awards. The […]

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  • 06 Sep, 2023

    Transforming Charity Call Centres with Omnireach: A Game-Changer for Donor Engagement

    Transforming Charity Call Centres with Omnireach: A Game-Changer for Donor Engagement Charity call centres are pivotal in raising funds and supporting countless noble causes. Yet a complex web of challenges and hurdles lies beneath the surface of their commendable work. From the ever-evolving regulatory landscape to the constant need for engaging donors and volunteers to […]

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  • 30 Aug, 2023

    Enhancing Customer Service Operations: Overcoming Email Management Challenges with Saascoms Omnireach

    With the ever-increasing number of communication channels now available, businesses face numerous challenges managing inbound messages from their customers. Efficient communication is crucial for success, especially in customer service, business process outsourcing, and contact centre management sectors. However, these industries often grapple with a common challenge: managing a high volume of emails effectively.  The Email […]

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  • 17 Aug, 2023

    Navigating the Future of Credit Collections: Overcoming Challenges in the Digital Era

    In an increasingly digital world, the credit and collections sector is facing a myriad of challenges. As technology continues to advance, it is crucial for businesses in this sector to adapt and find innovative solutions to ensure success and maintain positive customer relationships. In this article, we will explore some of the biggest challenges facing […]

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  • 10 Aug, 2023

    Solving Contact Centre Challenges with Saascoms Omnireach

    In the ever-evolving landscape of customer service, call centres find themselves at a crossroads of challenges that demand innovative solutions. Are your agents struggling to manage customer interactions across multiple channels? Is resource management a constant challenge, making allocating support effectively difficult? Are you losing track of customer communications, leading to inefficiencies and frustrated customers? […]

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  • 01 Aug, 2023

    Enhancing Communication for Financial Services Consumers

    Improve Customer Engagement with Omnireach: Enhancing Communication for Financial Services Consumers A recent report from the UK’s financial watchdog, the Financial Conduct Authority (FCA), has highlighted a concerning issue – a staggering 7.4 million consumers were unsuccessful in their attempts to contact their financial services providers in the 12 months leading up to May 2022. […]

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  • 24 Jul, 2023

    Keeping in Touch

    Well, Q2 has now come and gone, so it is time for another “Inside Edge” blog. I cannot believe we are now over halfway through 2023! As I reflect on the past two quarters, I see our team working flat out to maintain the highest level of service to our clients while developing an exciting […]

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  • 17 Jul, 2023

    Celebrating World Emoji Day

    The Universal Language of Emojis From Invention to Global Language. Today, on World Emoji Day, let’s take a moment to appreciate the incredible impact emojis have had on our daily lives and their transformation into a universal language that transcends borders and cultures. The Birth of Emojis In the late 1990s, Shigetaka Kurita, a Japanese […]

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  • 13 Jul, 2023

    Why Every B2B Business Needs an Omnichannel Platform: Boosting Sales and Enhancing Customer Experience

    In today’s digital landscape, B2B businesses are constantly striving to stay ahead of the competition and meet the ever-changing needs of their customers. One powerful tool that has emerged to address these challenges is the omnichannel platform. With its ability to seamlessly integrate various marketing channels and touchpoints, an omnichannel platform has become a game-changer […]

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  • 15 Jun, 2023

    Simplifying the University Clearing Process with Omnireach

    As the annual college and university clearing process approaches in the UK, institutions must prepare for the inevitable surge of student enquiries. However, managing the influx of queries and ensuring a seamless experience can be challenging. That’s where Saascoms Omnireach solution comes into play. This hassle-free and cost-effective cloud-based solution offers a reliable way for […]

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  • 08 Jun, 2023

    The Top 5 Benefits of Omnichannel Communication for Call Centres

    In today’s era of user preferences and evolving customer expectations, call centres must adapt to meet the diverse communication needs of their customers. Implementing omnichannel communication strategies can provide significant advantages for call centres and greatly enhance the customer experience. Here are the top 5 benefits of omnichannel communication: 1. Seamless Customer Experience Across Channels […]

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  • 01 Jun, 2023

    Conversational Messaging – Benefits and Challenges

    Do you know what conversational messaging is and the benefits and drawbacks it has for businesses? Discover everything you need to know. This year has seen conversational messaging become an increasingly popular way to provide customers with a personalised experience. From being able to get real-time answers in the moment of need, businesses have the […]

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  • 23 May, 2023

    The Transformative Power of AI for your business

    The Growing Impact of AI: Benefits for Your Organisation Artificial Intelligence (AI) has become a driving force in the business world, with larger companies recognising its transformative potential. Organisations across various industries are leveraging AI technologies to enhance their operations, improve customer experiences, and increase overall efficiency. The Transformative Power of AI for your business […]

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  • 12 May, 2023

    FCA’s Consumer Duty Warning

    Omnireach: Solving Data and Compliance Challenges in the Financial Industry The FCA’s Consumer Duty is a significant change in the expectations of firms, marking a “paradigm shift” in the regulatory approach. With the introduction of a new Consumer Principle, firms are now required to act in the best interests of retail customers and deliver good […]

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  • 11 May, 2023

    Improve Your Customer Email Management

    Say Goodbye to Shared Inboxes: The Benefits of an Email Management SaaS Solution Are you still using a shared email inbox? If so, you’re not alone. Most organisations do, despite its inefficiencies and security risks. With Saascoms award-winning solutions, you can say goodbye to shared inboxes and hello to a conversational platform that manages all […]

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  • 02 May, 2023

    Tips to avoid marketing SMS spamming

    Marketing SMS messages can be a powerful tool to engage with customers and drive sales, but there’s a fine line between effective marketing and spamming. Nobody wants to be bombarded with unwanted messages, so it’s important to make sure your SMS campaigns are targeted and respectful. Here are some tips on how to avoid becoming […]

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  • 26 Apr, 2023

    Credit & Collections – Utilising Machine Learning

    Credit & Collections – Utilising Machine Learning Machine learning (ML) is a branch of artificial intelligence (AI) and computer science that focuses on using data and algorithms to imitate how humans learn, gradually improving its accuracy. We have built our own collections learning system based on our analysis of over 130 million real-world customer and […]

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  • 19 Apr, 2023

    Real-time Personalisation. The future of marketing.

    As technology advances, one of the biggest trends gaining momentum in the marketing world is real-time personalisation. This is a way for organisations to present customers with what they want, at the right time, with content that hits the mark. This strategy dramatically affects revenue because it makes it easier to engage customers, lowers the […]

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  • 13 Apr, 2023

    Mobile Marketing – Campaign Ideas that Work

    Mobile marketing campaigns are one of the most effective ways to engage and connect with your customers. With mobile technology becoming increasingly more accessible, now more than ever is a great time to hop onboard the mobile train. Mobile campaigns are easy and versatile, so you can use SMS messages to provide your customers with […]

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  • 05 Apr, 2023

    Customer Service Trends in 2023

    2023 is seeing the customer service landscape go through a significant transformation as businesses seek to keep up with the rapidly evolving expectations of their customers. As the world becomes increasingly digitalised, customer service teams must adopt new technologies and practices to enhance customer experience. In this article, we will explore some of the customer […]

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  • 04 Apr, 2023

    Credit Communications – A Guide to best practice for Councils, Utilities and Telecoms.

    Local authorities, utilities and telecoms businesses are facing a tougher challenge collecting revenues from customers in the current economic climate. A change of mindset from debt recovery to customer support may benefit organisations wishing to get paid on time. At the same time, new possibilities afforded by technology and data mining enhancements offer an opportunity […]

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  • 04 Apr, 2023

    Keeping in touch

    Greetings everyone… As the wise old saying goes, “People buy from people.” That’s why I decided to write an open letter to all our clients, suppliers, and followers. Because, let’s face it, personal posts get the highest engagement, and we don’t want to lose sight of what makes us special. We don’t want to get […]

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  • 03 Apr, 2023

    5 Benefits of SMS in the Finance Sector

    The finance sector is an industry that relies heavily on communication. Customers want to know the status of their accounts, receive alerts about transactions, and have quick access to customer service. Text/SMS services can be used to provide customers with real-time information and increase their satisfaction. This article will explore how text/SMS services can help […]

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  • 22 Mar, 2023

    Filling in the Gaps – Append your Data

    In today’s fast-paced business world, companies need to find innovative ways to stay ahead of the competition. One of the most effective methods is using data append services, which can significantly improve customer contact by appending consumer data. Let’s look at how Saascoms data append service can help enhance your customer communication strategy. Data append […]

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  • 21 Mar, 2023

    5 Benefits of SMS in the Retail and E-commerce Sector

    The retail and e-commerce sector is one of the most competitive industries in the world. To stay ahead of the competition, retailers and e-commerce companies need to provide an exceptional customer experience. Text/SMS services can be used to improve the customer experience and increase sales. In this article, we will explore the benefits of SMS […]

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  • 08 Mar, 2023

    5 Benefits of SMS in the Healthcare Sector

    The healthcare sector is one of the most important sectors in the world. However, it faces various challenges, such as high costs, access to care, and inefficient processes. Fortunately, text/SMS services can help the healthcare sector in numerous ways. This article will explore the benefits of SMS in the healthcare sector. Appointment Reminders One of […]

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  • 08 Mar, 2023

    5 Benefits of SMS in the Education Sector

    The education sector has evolved over the years, with technology playing an important role in delivering education. With the advancement of technology, text/SMS services have become an essential tool in the education sector. This article will explore the benefits of SMS in the education sector Attendance and Assignment Reminders One of the challenges in the […]

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  • 03 Mar, 2023

    4 Sectors benefitting from SMS services

    SMS – Connecting you with your customers. Learn how Text/SMS has become a powerful communication tool for businesses looking to connect with their customers in a more personal and convenient way. Text/SMS has become a powerful communication tool for businesses looking to connect with their customers in a more personal and convenient way. With the […]

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  • 22 Feb, 2023

    The power of conversational text

    As a business owner, you should understand the benefits of conversational text solutions for your business. Conversational text messaging combines powerful technology with human interaction to create a better customer experience. It has grown rapidly in popularity as businesses recognise its ability to increase engagement, build relationships, and grow revenue. In this blog post, we’ll […]

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  • 17 Feb, 2023

    Bulk SMS, is it right for your business?

    Bulk SMS services have become an essential tool for businesses to connect with their audience quickly and effectively. With its wide-reaching capabilities bulk SMS can be used in innovative ways that help companies get closer to their customers; from promotions and notifications, all the way to surveys and polls – Bulk SMS is transforming how […]

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  • 10 Feb, 2023

    Helping your business collect past-due debts

    Chasing debt can be a laborious and draining task for businesses of all sizes. Unfortunately, far too many companies spend excessive time and effort trying to recoup overdue payments. According to a survey of 1,000 CEOs, founders, directors and senior management, the UK SME sector is crippled by late payments, with businesses chasing over £50bn worth of […]

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  • 01 Feb, 2023

    The benefit of the Bot

    Chatbots are becoming an increasingly popular and powerful tool for businesses to streamline customer service interactions and promote higher levels of customer satisfaction, so let’s understand the benefits of Chatbots. With the ability to respond quickly and accurately, chatbots can provide 24/7 support without requiring a live agent, helping organisations save time and money while […]

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  • 23 Jan, 2023

    Paul Nield, the CEO and Founder of Saascoms, to sit on Mobile News Awards 2023 Judging Panel

    Paul Nield, the CEO and founder of Saascoms, is honoured to have been selected as one of the esteemed judges for the Mobile News Awards 2023. As a leader in the mobile technology industry for more than two decades, Paul has seen first-hand how much Mobile News Awards has done to recognise and celebrate excellence […]

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  • 16 Jan, 2023

    How to Make the Most of Mobile Marketing with SMS

    Unlock the secrets of SMS mobile marketing success and take your product promotion to new heights. Mobile usage is now eclipsing traditional internet access, so put yourself ahead of the competition by utilising mobile ads such as banners, video games, or QR codes – connecting you with an ever-expanding customer base! SMS mobile marketing has […]

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  • 22 Dec, 2022

    Saascoms 2022 Recap

    ‘2022 was destined to be a rollercoaster of a year. Officially, Covid was no longer a business interrupter, but with ever-increasing inflation creating supply cost challenges and the rise in interest rates, we took every necessary step to ensure we could still provide our customers with business continuity and world-class solutions. We are thankful to […]

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  • 16 Dec, 2022

    Managing customer service at the busiest of times.

    Managing customer service at the busiest of times. As we approach, what is historically the busiest period of the year for call centres and their operatives, let’s look at a few facts to understand the importance of the ability to scale a call centre business according to the massive increase in seasonal demand. Every agent […]

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  • 09 Dec, 2022

    The Ethics of Debt Recovery. A Moral Approach.

    As the effects of the pandemic and the current cost of living crisis are felt more than ever, more businesses and individuals are struggling financially. The morality and approach regarding debt recovery is again a hot yet uncomfortable topic and will remain so for the foreseeable future. Our clients, both in the public and private […]

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  • 02 Dec, 2022

    Happy Birthday Text

    Happy Birthday, Text. The first SMS text message was sent on December 3, 1992. Fittingly, given the time of year, it read, ‘MERRY CHRISTMAS’. The first SMS text message was sent on December 3, 1992, by Neil Papworth, a 22-year-old engineer who was working for Anglo-French IT services company Sema Group Telecoms. Papworth was part […]

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  • 25 Nov, 2022

    Do you need help with managing all your non-voice communications?

    Do you need help with managing all your non-voice communications? As winners of the ‘Contact Centre Solution’ category at the 2022 Credit & Collections Technology Awards, we would like to share why we won this category. The Awards were launched in 2017 to reward technological innovation within the industry. The Awards highlight the success of […]

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  • 18 Nov, 2022

    Saascoms 2022 Credit & Collections Technology Awards Final

    Saascoms were nominated and listed as finalists in six categories in the 2022 Credit & Collections Technology Awards and were delighted to walk away as winners with two awards – Contact Centre Solutions, and Artificial Intelligence in Credit and Collections. The awards celebrate the companies that have consistently raised the bar and pushed the industry […]

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  • 17 Nov, 2022

    Effective Marketing and Communication with SMS. Getting it right through ‘Good Practice’.

    SMS Marketing. Getting it right through ‘Good Practice’. Why Use SMS for Marketing Campaigns? One of the main benefits of SMS (Short Message Service) marketing is how quickly it reaches users. In contrast to other forms of messaging, customers are far more likely to read and engage with a text the moment they receive it. […]

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  • 10 Nov, 2022

    Omnichannel vs Multichannel client engagement strategies

    Omnichannel vs Multichannel client engagement strategies Communicating the differences Now that we are constantly connected, and the technology we carry around allows instant interactions, our perception and expectation of brand communications have changed. We now expect exchanges to be easy, seamless and with minimal fuss, without giving a second thought to the technology that handles […]

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  • 03 Nov, 2022

    Benefits of SMS over Royal Mail

    As we see Royal Mail appearing in the headlines again, for all the wrong reasons, is the time right to think about alternatives to what is fast becoming an uncertain and outdated form of correspondence with your customers? What are the benefits of SMS over Royal Mail? As new and emerging technologies integrate seamlessly and […]

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  • 27 Oct, 2022

    Which conversational platform – email, SMS, or WhatsApp – is the most effective for marketing?

    As consumers spend more time on both business and social conversational channels, companies now have more chances to interact with customers at every point of the customer lifecycle, from marketing initiatives to pre-sales assistance to post-purchase support. Let’s look at the three main conversational marketing platforms. The situation benefits both parties. Brands can spend less […]

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  • 20 Oct, 2022

    Contact Centre Solutions

    What is a contact centre solution? A contact centre solution is a platform or collection of technologies that facilitate the management of several channels, people, and procedures that significantly improve customer interaction to provide a near-perfect consumer experience. In most cases, it consolidates many communication technologies. These technologies range from social media, SMS, live chat, […]

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  • 13 Oct, 2022

    Saascoms guide to SMS communication

    Businesses and organisations utilise SMS marketing for various purposes, including informing consumers about special deals, rewarding them with loyalty points, and informing them about delivery changes. SMS enables secure communication and verification to establish a number of interactions. Here is your guide to SMS communication… When you use a promotional text message service, you are […]

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  • 06 Oct, 2022

    Utilising AI to identify vulnerable customers.

    The Financial Conduct Authority (FCA) published a strict set of guidelines highlighting the steps companies should take to understand the requirements of vulnerable consumers and ensure they are treated properly. Protecting vulnerable consumers is a key focus for the FCA and is more important than ever due to the ongoing impact of coronavirus (Covid-19) and […]

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  • 28 Sep, 2022

    Artificial Intelligence in Credit & Collection Solutions

    Conversational commerce and interactions have grown significantly over the past 3 years. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. How will this be possible…by utilising Artificial Intelligence (AI). As businesses increasingly utilise the power […]

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  • 23 Sep, 2022

    Saascoms Summit

    The exciting launch of the Saas Comms Summit presents a new opportunity for councils and utilities to better understand the most effective collection strategies post lockdown. This all-new Saascoms summit, will take place on October 13, 2022, from 11:00-15:00 at Stoke City Football Club and will be centred around the following themes: The economic environment […]

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  • 09 Sep, 2022

    Six Of The Best – Saascoms 2022 Credit & Collections Technology Awards Shortlist

    Saascoms 2022 Credit & Collections Technology Awards Shortlist Saascoms have been shortlisted for all six categories they entered in the 2022 Credit & Collections Technology Awards. The awards celebrate the companies that have consistently raised the bar and pushed the profession forward through innovation. The 2022 Awards will be held on Thursday, 17th November. The […]

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  • 08 Sep, 2022

    Let’s chat about Chatbots.

    If your business has an online presence and you engage with your customers via your website, you know how important it is to let them talk to you in real time. You may have great products and professional services, but do you have the time and resources to handle all the website inquiries? A Chatbot […]

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  • 01 Sep, 2022

    The benefits of SMS marketing

    With the number of communication and social channels growing all the time, it’s getting harder to reach customers. SMS marketing is the best way to get in touch with them directly. With a 98% open rate, SMS is great for brands and marketers, and customers love how easy it is to use. This article highlights […]

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  • 30 Aug, 2022

    How can machine learning play a role in the development of the next generation of collections?

    The future of machine learning in collections. Because of factors such as growing inflation and rising costs of living, an increasing number of people are finding themselves unable to meet their payments or are now living with debt. According to research, the rising cost of living is directly responsible for the fact that over 57% […]

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  • 11 Aug, 2022

    Debt Administration and Debt Management | The Figures

    The majority of businesses are having to spend an excessive amount of their time and effort chasing down overdue payments. Debt administration is now part of business process. Many businesses (32%) find that collecting debts takes up a significant amount of their time and resources when they could be using that time to direct their […]

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  • 03 Aug, 2022

    Artificial Intelligence in Credit and Collections

    Conversational commerce has grown significantly, especially during COVID restrictions. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. Saascoms Omnireach is a conversational agent platform which centralises all forms of chat (webchat, SMS, e-mail, Whatsapp and […]

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  • 20 Jul, 2022

    We all know that inflation has reached its greatest level in 40 years; what now?

    This has an effect on your customer’s cost of living, such as electricity and fuel bills, food, childcare, and so on. The situation is expected to worsen as a result of post-pandemic recovery and the war in Ukraine.

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  • 13 Jul, 2022

    How to increase your collection of final payments

    “Look after the pennies, and the pounds will look after themselves,” they say. Collecting small amounts of a final balance has recently been a major difficulty for utility companies. Previous techniques for pursuing this type of payment entailed either sending a printed letter reminder or having a call centre agent contact the customer, but this raises […]

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  • 23 Jun, 2022

    6 stages in your delivery process that require SMS messages

    Customers nowadays want transparency. When it comes to online shopping, people not only demand speedy and free delivery, but they also want to know where their items are and when they will arrive. They anticipate that the retailer of their choosing will keep them informed at every stage of the delivery procedure. While branded emails […]

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  • 24 May, 2022

    You can reach more of your customers by sending an SMS to start a survey. But why conduct a survey?

    Ten reasons why surveying your customers can take your business to the next level.

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  • 19 May, 2022

    In order to communicate with your clients in the digital world, we make use of today’s mobile technology.

    This decade’s shift in customer expectations for on-demand services delivered via mobile devices has fundamentally altered how businesses interact with their customers.

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  • 18 May, 2022

    Best practises in client management modernisation

    Discover insights and best practices for preparing your client-facing organisation for the digital age.

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  • 16 Apr, 2021

    Businesses Call, But People Text!

    89% of all consumers suggest they prefer to communicate with a business via messaging. Currently, only 48% of businesses are equipped to do so and this is a shocking misalignment.

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