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16 Apr, 2025
Call Centre Agent v AI Chatbot – who wins the customer service battle?
Introduction While call centre agents have long been the backbone of customer support, AI chatbots are becoming increasingly sophisticated. But which one is better? The truth is both have their strengths. Letās compare five tasks where each excels and see why with Agent v AI Chatbot the best approach might be a hybrid one. Call […]
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09 Apr, 2025
The Five Stages of Customer Service (as told by your customers)
Introduction Customer Service can be a rollercoaster, sometimes smooth and sometimes stomach churning. Whether youāre the one picking up the phone or the one taking the call, thereās a universal truth, customer frustration is real. But handled the right way, even the most exasperated customers can leave feeling valued. So letās take a light-hearted look […]
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31 Mar, 2025
New Financial Year – What Are Your Business Resolutions?
Introduction The new tax year starts on April 6th and for many businesses and organisations this is aligned to their new financial year. Whereas the run up to year end is often focused on chasing up outstanding debt, reducing stock levels and maximising sales to finish the year on a high; the new financial year […]
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26 Mar, 2025
How SMS Bulk Marketing Can Skyrocket Your Customer Engagement
Introduction We live in a world of digital communication, which is more cluttered than ever through multiple apps, social media platforms and website interfaces. Businesses need direct and effective ways to engage their customers and often overlook the obvious, SMS Bulk Marketing! SMS Marketing is a powerful communications tool that boasts open rates of up […]
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17 Mar, 2025
Software for Business Process Outsourcing
Introduction Since 2004 Saascoms has been developing award-winning customer service software which powers some of the worldās biggest brands. Our white label solutions help our clients to improve their customer service offering using automation, AI, Omnichannel tools and digital communications. Our software for business process outsourcing is a perfect partner. Whether you are looking to […]
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17 Mar, 2025
Charity or Not for Profit Fundraising? Our Software Solutions are for you
Introduction Saascoms award-winning customer service software is in use around the globe by some of the worldās biggest brands. Our software solutions help charity or not for profit fundraising initiatives, from simple text messaging to complete customer engagement strategies. Saascoms ā understanding the charity sector Our directors have been supporting the charity sector for over […]
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24 Feb, 2025
The Importance of Right Person Contact (RPC) in Effective Communication
Introduction Ensuring critical information reaches the right person is more important than ever. Whether itās financial documents, legal notices, or essential customer communications, getting in touch with the intended recipient efficiently can make all the difference. This is where Right Person Contact (RPC) becomes a crucial factor in any organisationās communication strategy. Why RPC Matters […]
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19 Feb, 2025
Innovation in Credit & Collections: A Human Touch with Tech Efficiency
This article explores advancements and innovations in Credit and Collections. We look at the shift towards a more humane approach powered by technology, featuring AI, automation, chatbots, digital payments, and data security. We emphasise the importance of the human element alongside technology and showcase how Saascoms implements these innovations for a successful collections strategy. Traditional […]
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19 Feb, 2025
The Future of Communication: Chatbots and AI in Customer Services
Introduction AI, the buzzword and technology of our times. The way businesses communicate with customers is evolving rapidly. Traditional methods of customer service are being replaced by automated systems, with Artificial Intelligence (AI) taking centre stage. As companies strive to improve customer satisfaction while reducing operational costs, AI-powered chatbots are becoming indispensable tools for businesses. […]
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05 Feb, 2025
10 Ways To Improve Customer Engagement with Two-Way Messaging Platforms
Introduction In a world of interactive media, customers expect more than just one-way communication from businesses. They value interactions that feel personal, responsive, and tailored to their needs. This is where customer engagement with two-way messaging platforms come into play. By enabling real-time conversations across Web Chat, Email, SMS, WhatsApp, and other channels, businesses can […]
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29 Jan, 2025
The Role of Digital Letters in Reducing Business Costs and Improving Customer Engagement
Introduction Businesses are constantly searching for cost-effective and efficient ways to engage with their customers. The growth of digital innovation is making many things possible. One such solution is the use of digital letters, a modern alternative to traditional paper-based communication. But how do digital letters impact business operations, and why should organisations consider adopting […]
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24 Jan, 2025
How ISO 27001 Certification Is Protecting Your Customer Data
In a world where data breaches and cyber threats are on the rise, businesses must prioritise data security to protect their customers and maintain trust. One of the most robust ways to demonstrate this commitment is by achieving ISO 27001 certification. This accreditation is one of many held by Saascoms, in addition to Cyber Essentials […]
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16 Jan, 2025
What Is Omnichannel Communication? A Complete Guide for Modern Businesses
Introduction In todayās digital world, fast, clear and effective communication with customers is more critical than ever. Businesses need to meet customers wherever they are, including email, SMS, social media, or live chat and this is where omnichannel communication comes in. But what is omnichannel communication? why and how should your business adopt it?Ā Understanding […]
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11 Dec, 2024
Saascoms are now Cyber Essentials Plus certified!
Introduction Saascoms are proud to announce we have been Cyber Essentials Plus certified, further reinforcing our data security first credentials. To be accredited Cyber Essentials Plus, Saascoms has had to undertake a rigorous audit conducted by a third-party assessor. In addition, an independent assessment to test and verify security control effectiveness within our systems and […]
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04 Dec, 2024
#1 in the Credit & Collections Technology Awards Power List
As the dust settles on the Credit & Collections Technology Awards 2024, Saascoms has been confirmed as number one in the Powerlist of companies for the second year running. This is a stunning achievement for the business, formed in 2004 by Paul Nield and Darren Swailes, initially supplying business telephony services. Since formation, Saascoms has […]
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27 Nov, 2024
Winners! Credit & Collections Technology Awards
Ā Saascoms, the Digital Contact Centre Software Specialists have received the āBest Contact Centre Solution Awardā at the Credit & Collections Technology Awards held earlier this month in Manchester. Nominated for a total of nine awards, for the third year running Saascoms Omnireach software solution picked up the award for āBest contact Centre Solutionā. The awards […]
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27 Nov, 2024
Saascoms Launches WhatsApp for Business
Unlocking the Power of WhatsApp Business with SaascomsĀ With over 2 billion active users, WhatsApp Business offers an unparalleled opportunity to enhance communication, streamline customer service, and drive sales. Whether youāre managing a small business or a global enterprise, this versatile platform ensures you engage customers where they already spend their time – on WhatsApp. […]
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27 Nov, 2024
Saascoms launches bulk SMS platform for SME’s
Saascoms is pleased to announce the launch of txtpro, the new bulk SMS platform for SMEās. Developed especially with SME’s in mind, txtpro is an easy to use, self service platform. SMS has been around for years and is still one of the most effective marketing tools. Virtually all of your customers will have a […]
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18 Oct, 2024
Inside Edge ā No7.
Dear Clients and Suppliers, I hope this message finds you well! Iām excited to share a quick update on whatās been a stellar Q3 here at Saascoms. Weāre thrilled to report that our financial performance for the quarter is up by an impressive 16% compared to the same period last year. This growth is a […]
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26 Sep, 2024
Conversational AI ā how Omnireach has analysed the Credit & Collections industry
Omnireach, the digital conversational platform that centralises web chat, email, WhatsApp, social media and messaging onto one screen, has analysed over 150 million conversations ā ensuring our AI has industry-leading accuracy and resolution-solving capabilities. We have now distilled our knowledge of the Credit and collections Industry into a report, download a copy today.
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28 Aug, 2024
Unlocking Customer Communication in Retail
The Power of Effective Tools With ever-increasing channels of communication, retailers require a more agile solution than ever before to meet the growing demands of their customers. Retailers require an effective communication strategy for driving customer engagement, building brand loyalty, and ultimately boosting sales. Saascoms Mailmaster and Omnireach, provide retailers with a solution to enhance […]
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21 Aug, 2024
Has Conversational AI for Business Operations Already Peaked?
At Saascoms, weāve been early innovators of Conversational AI, having won two awards for our AI and āMachine Learningā capabilities within the Credit & Collections Industry. We saw the revolutionary benefit of the tech and whilst open Large Language Models (LLMās) play a vital role in advancing AI research and fostering innovation through collaboration, we […]
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14 Aug, 2024
The Ideal Communication Tools for Utility Companies
With ever-increasing channels of communication, Utility companies require a more agile solution than ever before to meet the growing demands of their customers. Whether updating customers on service disruptions, managing billing inquiries, or ensuring timely payment collections, utility companies need reliable, efficient, and versatile communication tools. Saascoms Mailmaster and Omnireach offer the perfect blend of […]
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06 Aug, 2024
Open Banking: The Future of Financial Services with Saascoms
Open Banking is transforming the way consumers and businesses interact with financial institutions, offering a more transparent, efficient, and personalised approach to managing finances. As the financial world evolves, Saascoms is committed to integrating Open Banking into our future software solutions, providing users with enhanced financial capabilities and improved customer experiences. Understanding How Open […]
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01 Aug, 2024
Revolutionising Customer Communication with RCS Integration
Mailmaster to Include Rich Communication Services (RCS) Weāre thrilled to announce that Mailmaster is about to receive a significant feature upgrade, giving customers the option to use Rich Communication Services (RCS). This upgrade promises to elevate Mailmasterās capabilities, offering a more dynamic and interactive messaging experience for all users. Whether you’re looking to enhance customer […]
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22 Jul, 2024
Saascoms Update – Entering Q3 2024
Hello, and welcome back. I cannot believe we have passed the halfway mark of 2024.Ā Warm days and long evenings ā¦ well, we can dream! Each quarter, I like to reflect on the progress we have made and the developments and challenges ahead. I think it is important to share this information with our clients, […]
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12 Jul, 2024
World Emoji Day 2024: Celebrating the Universal Language of Emojis
Emojis have transformed modern communication, becoming a universal language. Let’s look at their history, impact, and significance as we celebrate World Emoji Day 2024. World Emoji Day, founded by Jeremy Burge of Emojipedia in 2014, has become a major event. Every year on July 17th, we celebrate World Emoji Day, a global event dedicated to […]
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04 Jul, 2024
Saascoms’ Debt Collection Software: Powering Efficiency & Customer Experience
Saascoms’ award-winning debt collection software ā Omnireach and Mailmaster ā can streamline operations and improve customer experience in the Credit and Collections industry. Omnireach, a conversational AI platform, automates tasks, resolves customer inquiries, and identifies vulnerabilities. Mailmaster facilitates secure communication and self-service options, reducing costs and improving engagement. The Credit and Collections industry must constantly […]
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26 Jun, 2024
Demographic Change and the Impact on the Credit & Collections Industry
In a recent live event, The Comms Summit by Saascoms, experts discussed the impact of demographic change on the Credit and Collections industry. Here’s a look at the key findings and recommendations for the future. Demographic Change and the Credit and Collections Industry The UK’s population is growing and is expected to reach 73.7 million […]
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21 Jun, 2024
Boost Customer Satisfaction: Omnichannel vs. Multichannel Customer Service
Now that we are constantly connected, customer expectations for service have skyrocketed. We now expect instant, frictionless interactions across various channels. This is where omnichannel customer service comes in. But what’s the difference between omnichannel and multichannel approaches? Let’s explore and see how Saascom’s Omnireach platform can help you deliver exceptional service. Omnichannel vs. […]
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11 Jun, 2024
Data Security ā Keeping Customer Information Safe
In todayās digital age, keeping customer data safe is of utmost importance. Ensuring that customer data is protected from breaches and unauthorised access is critical for maintaining trust and compliance with regulations. At Saascoms, all of our data is managed within the UK, adhering to UK laws and providing a secure environment for customers to […]
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06 Jun, 2024
Cash vs Card: Which is the Better Choice?
Managing day-to-day spending is crucial for financial health. The debate of cash vs card is ongoing, with each method offering distinct advantages and drawbacks. Whether you prefer the tangible nature of cash or the convenience of cards, understanding how to manage your funds effectively is key. Advantages of Using Cash One of the biggest advantages […]
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24 Apr, 2024
Revolutionising Credit & Collections: How AI Improves Efficiency & Customer Experience
The Credit and Collections industry is undergoing a revolution driven by Artificial Intelligence (AI). At Saascoms, we’re harnessing this powerful technology to streamline our processes and empower our clients. This translates to improved customer engagement and positive outcomes for everyone involved. We understand that some people may be concerned about the use of AI in […]
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10 Apr, 2024
Inside Edge ā No6.
Q2 is upon us, and I, for one, am very pleased. Reason #1 is that we are moving into Spring, my favourite time of the year. The lighter nights and, fingers crossed, warmer days are now in sight. Reason #2 is that we can analyse our Q1 performance and ensure we are on track for […]
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09 Apr, 2024
The Comms Summit
Saascoms and Credit Today have assembled an expert panel to discuss trends in the industry over the next year and how they may affect your organisation. Learn how technological, socio-economic, and regulatory changes will impact you. Itās free to attend The Comms Summit, and it will be an hour well spent for anyone wanting to […]
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04 Apr, 2024
The Impact of Royal Mail’s Proposal to Scrap Daily Deliveries on Small Businesses: Embracing Digital Alternatives
Navigating Royal Mail’s Proposal: The Impact on Small Businesses Royal Mail’s recent proposal to scrap daily deliveries for second-class post has sent shockwaves through the business community, particularly among small firms that heavily rely on postal services. This drastic cut could significantly impact businesses, forcing many to reconsider their communication strategies and seek alternatives. Scrapping […]
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18 Mar, 2024
The Rise of Chatbots: Revolutionising Customer Engagement
In recent years, chatbots have emerged as a game-changer in assisting with customer service, offering businesses a powerful tool to enhance user experiences and streamline interactions. However, not all chatbots are created equal. While some deliver poor experiences, others provide average solutions, and only a select few offer exceptional encounters. At the forefront of this […]
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18 Mar, 2024
Happy Birthday to Us.
As Saascoms marks its 20th anniversary, it’s a momentous occasion for the company and all those who have been part of its remarkable journey. Over the past two decades, Saascoms has achieved remarkable milestones, transforming from a start-up into a global award-winning Digital Contact Strategy Solutions supplier.Ā Throughout our 20-year journey, Saascoms has remained at […]
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15 Mar, 2024
Evolving Business Communication: From Mail to Omnichannel Messaging
The Evolution of Business Communication: Embracing Digital Channels In recent years, the landscape of business communication has undergone a significant transformation, driven by advancements in technology and changing consumer preferences. From traditional methods such as physical mail and phone calls to messaging via apps and social media channels, businesses are adapting to meet the evolving […]
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27 Feb, 2024
Do you send bulk emails? Read on if you want to stay compliantā¦
Google is tightening up security to reduce spam, phishing, and malware. This may affect you if you send bulk emails to prospects and customers. But donāt worry, this blog will help you become compliant and continue to use bulk emails as an effective communications tool. Firstly, just what is Google doing? In a nutshell, itās […]
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15 Feb, 2024
Driving Conversions: The Power of SMS Marketing
SMS is the most reliable messaging channel, with a 95% open rate, so it’s no surprise that businesses in various industries rely on it for communication. As businesses constantly seek to capture your attention and drive conversions to maximise ROI, SMS marketing is still the most engaging tool for communicating with customers and driving action. […]
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08 Feb, 2024
Maximising Impact: SMS Fundraising Strategies for Nonprofits
As nonprofits constantly seek innovative ways to engage donors and raise funds for their causes, SMS fundraising has emerged as a powerful tool to connect with supporters instantly and drive donations effectively. Let’s explore effective SMS fundraising strategies tailored specifically for nonprofits. Building a Strong Foundation: Establishing Your SMS Fundraising Campaign Before diving into […]
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26 Jan, 2024
Real-time language translation for customer service
Breaking Language Barriers with Omnireach: A Truly Global Translation Solution for Customer Service As the world’s languages become more and more commonplace, Saascoms Omnireach, an AI-driven translation service and global conversationalist, is here to help. Let’s look at the capabilities of Omnireach, which enables businesses to give customer support in real-time in 92 languages. The […]
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16 Jan, 2024
Transforming Customer Engagement: Unlocking the Benefits of Implementing Chatbots
Revolutionising Customer Interaction: The Power of Chatbot Implementation for Enhanced Customer Engagement With customer engagement and customer communication ever-changing, businesses increasingly turn to chatbots as a strategic tool to enhance interactions and elevate overall customer satisfaction. Let’s delve into the transformative benefits that come with implementing chatbots. Streamlining Operations for Efficiency Gains One of the […]
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08 Jan, 2024
Inside Edge No.5
I want to thank all our clients, suppliers, and partners for their support in 2023. 2023 was a hugely successful year at Saascoms, benchmarked across several business metrics. We increased overall annual revenues by 37% against a backdrop of stagnant economic growth in the UK. We have onboarded fantastic new clients and maintained a 100% […]
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30 Nov, 2023
Navigating the Future: UK Government’s AI Regulation Plans
Navigating the Future: UK Government’s AI Regulation Plans In response to growing concerns about data security, human rights, and safety, the UK Government is taking decisive steps for AI regulation. The crux of these concerns lies in the potential biases AI systems may exhibit, especially when trained on vast datasets from the internet, often riddled […]
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20 Nov, 2023
Transforming Retail: The Power of SMS for Enhanced Customer Engagement
Revolutionising Customer Engagement: SMS in Retail Customer expectations constantly evolve, and businesses are exploring innovative ways to enhance customer engagement. This article delves into the transformative power of SMS in retail, highlighting its potential to redefine customer interactions and boost overall satisfaction. Leveraging Personalisation through SMS Personalisation is key in the competitive retail space. […]
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10 Nov, 2023
Unlocking Conversational AI: A Comprehensive Guide to Transform Your Business
Are you considering integrating Conversational AI into your business strategy? Delve into this comprehensive guide to uncover the transformative potential of Artificial Intelligence (AI) and its ability to revolutionise your digital communication channels. Understanding AI In Artificial Intelligence (AI), computer software and systems development aim to replicate tasks traditionally requiring human intelligence. These tasks encompass […]
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08 Nov, 2023
Keeping Great Results a Secret
Cost saving, increased efficiency, and improved customer experience: a Saascoms client case study… The business sectors in which some of our clients work and the sensitive nature in which they have to deal with their customers mean we are not able to reference them when reporting how effective our solutions have been. For the purpose […]
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02 Nov, 2023
The Rise and Fall of Customer Support
The Erosion of Customer Support in Online Transactions In a digital age, where convenience and efficiency drive consumer choices, online transactions have become the norm. Whether it’s insurance policies, holiday bookings, or interactions with utility companies, the virtual business is bustling with activity. However, this shift has also brought forth a significant challenge in the […]
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18 Oct, 2023
Inside Edge 4
Autumn has arrived, meaning Q4 is in progress. The weather is changing, and realistically, we only have a couple of months before 2023 will be finished. You may recall that in my last issue, I mentioned that our revenues remained static against the previous year’s Q3 period, but I also predicted that Q3 would see […]
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06 Oct, 2023
Number Checking: Saascoms ensures every number counts
Saascoms Number Lookups Service: Ensuring Accurate and Reliable Connections Understanding Home Locator Region (HLR) Technology When communicating with customers via messaging and SMS, accurate and reliable connections are paramount. Saascoms understands the frustration and cost of inaccurate phone numbers that waste time and resources. To combat this, Saascoms employs Number Lookups Service – Home Locator […]
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27 Sep, 2023
Digital Letters: Beat the rising cost of postage and print
Royal Mail prices are set to go up by 14% (another 15p to Ā£1.25) this weekend. Isnāt it time you looked at the alternatives? If your organisation still relies on physical letters to communicate with your customers and you are frustrated by the cost, delivery mechanism, and response rates, we can help. Saascoms Digital Letters […]
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22 Sep, 2023
SMS Grey Routes vs Direct Routes – What happened to my text?
SMS Grey Routes vs Direct Routes What happened to my text? In this article, we explore the critical differences between grey routes and direct routes for SMS delivery, shedding light on why our text messages fail to turn up and why choosing premium routes is vital for your business. Grey Routes: A Risky Business Grey […]
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20 Sep, 2023
Saascoms 2023 Credit & Collections Technology Awards Shortlist
It’s that time of year again when we dust off the Tux for the next round of awards ceremonies. We have been shortlisted for 7 categories in this yearās Credit & Collections Technology Awards. Saascoms have been shortlisted for seven of the categories they entered in the 2023 Credit & Collections Technology Awards. The […]
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06 Sep, 2023
Transforming Charity Call Centres with Omnireach: A Game-Changer for Donor Engagement
Transforming Charity Call Centres with Omnireach: A Game-Changer for Donor Engagement Charity call centres are pivotal in raising funds and supporting countless noble causes. Yet a complex web of challenges and hurdles lies beneath the surface of their commendable work. From the ever-evolving regulatory landscape to the constant need for engaging donors and volunteers to […]
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30 Aug, 2023
Enhancing Customer Service Operations: Overcoming Email Management Challenges with Saascoms Omnireach
With the ever-increasing number of communication channels now available, businesses face numerous challenges managing inbound messages from their customers. Efficient communication is crucial for success, especially in customer service, business process outsourcing, and contact centre management sectors. However, these industries often grapple with a common challenge: managing a high volume of emails effectively. Ā The Email […]
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17 Aug, 2023
Navigating the Future of Credit Collections: Overcoming Challenges in the Digital Era
In an increasingly digital world, the credit and collections sector is facing a myriad of challenges. As technology continues to advance, it is crucial for businesses in this sector to adapt and find innovative solutions to ensure success and maintain positive customer relationships. In this article, we will explore some of the biggest challenges facing […]
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10 Aug, 2023
Solving Contact Centre Challenges with Saascoms Omnireach
In the ever-evolving landscape of customer service, call centres find themselves at a crossroads of challenges that demand innovative solutions. Are your agents struggling to manage customer interactions across multiple channels? Is resource management a constant challenge, making allocating support effectively difficult? Are you losing track of customer communications, leading to inefficiencies and frustrated customers? […]
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01 Aug, 2023
Enhancing Communication for Financial Services Consumers
Improve Customer Engagement with Omnireach: Enhancing Communication for Financial Services Consumers A recent report from the UK’s financial watchdog, the Financial Conduct Authority (FCA), has highlighted a concerning issue ā a staggering 7.4 million consumers were unsuccessful in their attempts to contact their financial services providers in the 12 months leading up to May 2022. […]
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24 Jul, 2023
Keeping in Touch
Well, Q2 has now come and gone, so it is time for another āInside Edgeā blog. I cannot believe we are now over halfway through 2023! As I reflect on the past two quarters, I see our team working flat out to maintain the highest level of service to our clients while developing an exciting […]
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17 Jul, 2023
Celebrating World Emoji Day
The Universal Language of Emojis From Invention to Global Language. Today, on World Emoji Day, let’s take a moment to appreciate the incredible impact emojis have had on our daily lives and their transformation into a universal language that transcends borders and cultures. The Birth of Emojis In the late 1990s, Shigetaka Kurita, a Japanese […]
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13 Jul, 2023
Why Every B2B Business Needs an Omnichannel Platform: Boosting Sales and Enhancing Customer Experience
In today’s digital landscape, B2B businesses are constantly striving to stay ahead of the competition and meet the ever-changing needs of their customers. One powerful tool that has emerged to address these challenges is the omnichannel platform. With its ability to seamlessly integrate various marketing channels and touchpoints, an omnichannel platform has become a game-changer […]
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15 Jun, 2023
Simplifying the University Clearing Process with Omnireach
As the annual college and university clearing process approaches in the UK, institutions must prepare for the inevitable surge of student enquiries. However, managing the influx of queries and ensuring a seamless experience can be challenging. That’s where Saascoms Omnireach solution comes into play. This hassle-free and cost-effective cloud-based solution offers a reliable way for […]
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08 Jun, 2023
The Top 5 Benefits of Omnichannel Communication for Call Centres
In today’s era of user preferences and evolving customer expectations, call centres must adapt to meet the diverse communication needs of their customers. Implementing omnichannel communication strategies can provide significant advantages for call centres and greatly enhance the customer experience. Here are the top 5 benefits of omnichannel communication: 1. Seamless Customer Experience Across Channels […]
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01 Jun, 2023
Conversational Messaging – Benefits and Challenges
Do you know what conversational messaging is and the benefits and drawbacks it has for businesses? Discover everything you need to know. This year has seen conversational messaging become an increasingly popular way to provide customers with a personalised experience. From being able to get real-time answers in the moment of need, businesses have the […]
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23 May, 2023
The Transformative Power of AI for your business
The Growing Impact of AI: Benefits for Your Organisation Artificial Intelligence (AI) has become a driving force in the business world, with larger companies recognising its transformative potential. Organisations across various industries are leveraging AI technologies to enhance their operations, improve customer experiences, and increase overall efficiency. The Transformative Power of AI for your business […]
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12 May, 2023
FCA’s Consumer Duty Warning
Omnireach: Solving Data and Compliance Challenges in the Financial Industry The FCA’s Consumer Duty is a significant change in the expectations of firms, marking a “paradigm shift” in the regulatory approach. With the introduction of a new Consumer Principle, firms are now required to act in the best interests of retail customers and deliver good […]
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11 May, 2023
Improve Your Customer Email Management
Say Goodbye to Shared Inboxes: The Benefits of an Email Management SaaS Solution Are you still using a shared email inbox? If so, youāre not alone. Most organisations do, despite its inefficiencies and security risks. With Saascoms award-winning solutions, you can say goodbye to shared inboxes and hello to a conversational platform that manages all […]
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02 May, 2023
Tips to avoid marketing SMS spamming
Marketing SMS messages can be a powerful tool to engage with customers and drive sales, but there’s a fine line between effective marketing and spamming. Nobody wants to be bombarded with unwanted messages, so it’s important to make sure your SMS campaigns are targeted and respectful. Here are some tips on how to avoid becoming […]
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26 Apr, 2023
Credit & Collections – Utilising Machine Learning
Credit & Collections – Utilising Machine Learning Machine learning (ML) is a branch of artificial intelligence (AI) and computer science that focuses on using data and algorithms to imitate how humans learn, gradually improving its accuracy. We have built our own collections learning system based on our analysis of over 130 million real-world customer and […]
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19 Apr, 2023
Real-time Personalisation. The future of marketing.
As technology advances, one of the biggest trends gaining momentum in the marketing world is real-time personalisation. This is a way for organisations to present customers with what they want, at the right time, with content that hits the mark. This strategy dramatically affects revenue because it makes it easier to engage customers, lowers the […]
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13 Apr, 2023
Mobile Marketing ā Campaign Ideas that Work
Mobile marketing campaigns are one of the most effective ways to engage and connect with your customers. With mobile technology becoming increasingly more accessible, now more than ever is a great time to hop onboard the mobile train. Mobile campaigns are easy and versatile, so you can use SMS messages to provide your customers with […]
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05 Apr, 2023
Customer Service Trends in 2023
2023 is seeing the customer service landscape go through a significant transformation as businesses seek to keep up with the rapidly evolving expectations of their customers. As the world becomes increasingly digitalised, customer service teams must adopt new technologies and practices to enhance customer experience. In this article, we will explore some of the customer […]
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04 Apr, 2023
Credit Communications – A Guide to best practice for Councils, Utilities and Telecoms.
Local authorities, utilities and telecoms businesses are facing a tougher challenge collecting revenues from customers in the current economic climate. A change of mindset from debt recovery to customer support may benefit organisations wishing to get paid on time. At the same time, new possibilities afforded by technology and data mining enhancements offer an opportunity […]
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04 Apr, 2023
Keeping in touch
Greetings everyone… As the wise old saying goes, āPeople buy from people.ā Thatās why I decided to write an open letter to all our clients, suppliers, and followers. Because, letās face it, personal posts get the highest engagement, and we donāt want to lose sight of what makes us special. We donāt want to get […]
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03 Apr, 2023
5 Benefits of SMS in the Finance Sector
The finance sector is an industry that relies heavily on communication. Customers want to know the status of their accounts, receive alerts about transactions, and have quick access to customer service. Text/SMS services can be used to provide customers with real-time information and increase their satisfaction. This article will explore how text/SMS services can help […]
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22 Mar, 2023
Filling in the Gaps – Append your Data
In todayās fast-paced business world, companies need to find innovative ways to stay ahead of the competition. One of the most effective methods is using data append services, which can significantly improve customer contact by appending consumer data. Letās look at how Saascoms data append service can help enhance your customer communication strategy. Data append […]
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21 Mar, 2023
5 Benefits of SMS in the Retail and E-commerce Sector
The retail and e-commerce sector is one of the most competitive industries in the world. To stay ahead of the competition, retailers and e-commerce companies need to provide an exceptional customer experience. Text/SMS services can be used to improve the customer experience and increase sales. In this article, we will explore the benefits of SMS […]
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08 Mar, 2023
5 Benefits of SMS in the Healthcare Sector
The healthcare sector is one of the most important sectors in the world. However, it faces various challenges, such as high costs, access to care, and inefficient processes. Fortunately, text/SMS services can help the healthcare sector in numerous ways. This article will explore the benefits of SMS in the healthcare sector. Appointment Reminders One of […]
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08 Mar, 2023
5 Benefits of SMS in the Education Sector
The education sector has evolved over the years, with technology playing an important role in delivering education. With the advancement of technology, text/SMS services have become an essential tool in the education sector. This article will explore the benefits of SMS in the education sector Attendance and Assignment Reminders One of the challenges in the […]
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03 Mar, 2023
4 Sectors benefitting from SMS services
SMS ā Connecting you with your customers. Learn how Text/SMS has become a powerful communication tool for businesses looking to connect with their customers in a more personal and convenient way. Text/SMS has become a powerful communication tool for businesses looking to connect with their customers in a more personal and convenient way. With the […]
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22 Feb, 2023
The power of conversational text
As a business owner, you should understand the benefits of conversational text solutions for your business. Conversational text messaging combines powerful technology with human interaction to create a better customer experience. It has grown rapidly in popularity as businesses recognise its ability to increase engagement, build relationships, and grow revenue. In this blog post, we’ll […]
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17 Feb, 2023
Bulk SMS, is it right for your business?
Bulk SMS services have become an essential tool for businesses to connect with their audience quickly and effectively. With its wide-reaching capabilities bulk SMS can be used in innovative ways that help companies get closer to their customers; from promotions and notifications, all the way to surveys and polls ā Bulk SMS is transforming how […]
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10 Feb, 2023
Helping your business collect past-due debts
Chasing debt can be a laborious and draining task for businesses of all sizes. Unfortunately, far too many companies spend excessive time and effort trying to recoup overdue payments. According to a survey of 1,000 CEOs, founders, directors and senior management, the UK SME sector is crippled by late payments, with businesses chasing overĀ Ā£50bnĀ worth of […]
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01 Feb, 2023
The benefit of the Bot
Chatbots are becoming an increasingly popular and powerful tool for businesses to streamline customer service interactions and promote higher levels of customer satisfaction, so let’s understand the benefits of Chatbots. With the ability to respond quickly and accurately, chatbots can provide 24/7 support without requiring a live agent, helping organisations save time and money while […]
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23 Jan, 2023
Paul Nield, the CEO and Founder of Saascoms, to sit on Mobile News Awards 2023 Judging Panel
Paul Nield, the CEO and founder of Saascoms, is honoured to have been selected as one of the esteemed judges for the Mobile News Awards 2023. As a leader in the mobile technology industry for more than two decades, Paul has seen first-hand how much Mobile News Awards has done to recognise and celebrate excellence […]
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16 Jan, 2023
How to Make the Most of Mobile Marketing with SMS
Unlock the secrets of SMS mobile marketing success and take your product promotion to new heights. Mobile usage is now eclipsing traditional internet access, so put yourself ahead of the competition by utilising mobile ads such as banners, video games, or QR codes – connecting you with an ever-expanding customer base! SMS mobile marketing has […]
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22 Dec, 2022
Saascoms 2022 Recap
ā2022 was destined to be a rollercoaster of a year. Officially, Covid was no longer a business interrupter, but with ever-increasing inflation creating supply cost challenges and the rise in interest rates, we took every necessary step to ensure we could still provide our customers with business continuity and world-class solutions. We are thankful to […]
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16 Dec, 2022
Managing customer service at the busiest of times.
Managing customer service at the busiest of times. As we approach, what is historically the busiest period of the year for call centres and their operatives, let’s look at a few facts to understand the importance of the ability to scale a call centre business according to the massive increase in seasonal demand. Every agent […]
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09 Dec, 2022
The Ethics of Debt Recovery. A Moral Approach.
As the effects of the pandemic and the current cost of living crisis are felt more than ever, more businesses and individuals are struggling financially. The morality and approach regarding debt recovery is again a hot yet uncomfortable topic and will remain so for the foreseeable future. Our clients, both in the public and private […]
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02 Dec, 2022
Happy Birthday Text
Happy Birthday, Text. The first SMS text message was sent on December 3, 1992. Fittingly, given the time of year, it read, ‘MERRY CHRISTMAS’. The first SMS text message was sent on December 3, 1992, by Neil Papworth, a 22-year-old engineer who was working for Anglo-French IT services company Sema Group Telecoms. Papworth was part […]
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25 Nov, 2022
Do you need help with managing all your non-voice communications?
Do you need help with managing all your non-voice communications? As winners of the āContact Centre Solutionā category at the 2022 Credit & Collections Technology Awards, we would like to share why we won this category. The Awards were launched in 2017 to reward technological innovation within the industry. The Awards highlight the success of […]
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18 Nov, 2022
Saascoms 2022 Credit & Collections Technology Awards Final
Saascoms were nominated and listed as finalists in six categories in the 2022 Credit & Collections Technology Awards and were delighted to walk away as winners with two awards ā Contact Centre Solutions, and Artificial Intelligence in Credit and Collections. The awards celebrate the companies that have consistently raised the bar and pushed the industry […]
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17 Nov, 2022
Effective Marketing and Communication with SMS. Getting it right through ‘Good Practice’.
SMS Marketing. Getting it right through ‘Good Practice’. Why Use SMS for Marketing Campaigns? One of the main benefits of SMS (Short Message Service) marketing is how quickly it reaches users. In contrast to other forms of messaging, customers are far more likely to read and engage with a text the moment they receive it. […]
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10 Nov, 2022
Omnichannel vs Multichannel client engagement strategies
Omnichannel vs Multichannel client engagement strategies Communicating the differences Now that we are constantly connected, and the technology we carry around allows instant interactions, our perception and expectation of brand communications have changed. We now expect exchanges to be easy, seamless and with minimal fuss, without giving a second thought to the technology that handles […]
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03 Nov, 2022
Benefits of SMS over Royal Mail
As we see Royal Mail appearing in the headlines again, for all the wrong reasons, is the time right to think about alternatives to what is fast becoming an uncertain and outdated form of correspondence with your customers? What are the benefits of SMS over Royal Mail? As new and emerging technologies integrate seamlessly and […]
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27 Oct, 2022
Which conversational platform – email, SMS, or WhatsApp – is the most effective for marketing?
As consumers spend more time on both business and social conversational channels, companies now have more chances to interact with customers at every point of the customer lifecycle, from marketing initiatives to pre-sales assistance to post-purchase support. Let’s look at the three main conversational marketing platforms. The situation benefits both parties. Brands can spend less […]
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20 Oct, 2022
Contact Centre Solutions
What is a contact centre solution? A contact centre solution is a platform or collection of technologies that facilitate the management of several channels, people, and procedures that significantly improve customer interaction to provide a near-perfect consumer experience. In most cases, it consolidates many communication technologies. These technologies range from social media, SMS, live chat, […]
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13 Oct, 2022
Saascoms guide to SMS communication
Businesses and organisations utilise SMS marketing for various purposes, including informing consumers about special deals, rewarding them with loyalty points, and informing them about delivery changes. SMS enables secure communication and verification to establish a number of interactions. Here is your guide to SMS communication… When you use a promotional text message service, you are […]
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06 Oct, 2022
Utilising AI to identify vulnerable customers.
The Financial Conduct Authority (FCA) published a strict set of guidelines highlighting the steps companies should take to understand the requirements of vulnerable consumers and ensure they are treated properly. Protecting vulnerable consumers is a key focus for the FCA and is more important than ever due to the ongoing impact of coronavirus (Covid-19) and […]
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28 Sep, 2022
Artificial Intelligence in Credit & Collection Solutions
Conversational commerce and interactions have grown significantly over the past 3 years. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. How will this be possibleā¦by utilising Artificial Intelligence (AI). As businesses increasingly utilise the power […]
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23 Sep, 2022
Saascoms Summit
The exciting launch of the Saas Comms Summit presents a new opportunity for councils and utilities to better understand the most effective collection strategies post lockdown. This all-new Saascoms summit, will take place on October 13, 2022, from 11:00-15:00 at Stoke City Football Club and will be centred around the following themes: The economic environment […]
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09 Sep, 2022
Six Of The Best – Saascoms 2022 Credit & Collections Technology Awards Shortlist
Saascoms 2022 Credit & Collections Technology Awards Shortlist Saascoms have been shortlisted for all six categories they entered in the 2022 Credit & Collections Technology Awards. The awards celebrate the companies that have consistently raised the bar and pushed the profession forward through innovation. The 2022 Awards will be held on Thursday, 17th November. The […]
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08 Sep, 2022
Let’s chat about Chatbots.
If your business has an online presence and you engage with your customers via your website, you know how important it is to let them talk to you in real time. You may have great products and professional services, but do you have the time and resources to handle all the website inquiries? A Chatbot […]
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01 Sep, 2022
The benefits of SMS marketing
With the number of communication and social channels growing all the time, it’s getting harder to reach customers. SMS marketing is the best way to get in touch with them directly. With a 98% open rate, SMS is great for brands and marketers, and customers love how easy it is to use. This article highlights […]
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30 Aug, 2022
How can machine learning play a role in the development of the next generation of collections?
The future of machine learning in collections. Because of factors such as growing inflation and rising costs of living, an increasing number of people are finding themselves unable to meet their payments or are now living with debt. According to research, the rising cost of living is directly responsible for the fact that over 57% […]
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11 Aug, 2022
Debt Administration and Debt Management | The Figures
The majority of businesses are having to spend an excessive amount of their time and effort chasing down overdue payments. Debt administration is now part of business process. Many businesses (32%) find that collecting debts takes up a significant amount of their time and resources when they could be using that time to direct their […]
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03 Aug, 2022
Artificial Intelligence in Credit and Collections
Conversational commerce has grown significantly, especially during COVID restrictions. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. Saascoms Omnireach is a conversational agent platform which centralises all forms of chat (webchat, SMS, e-mail, Whatsapp and […]
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20 Jul, 2022
We all know that inflation has reached its greatest level in 40 years; what now?
This has an effect on your customer’s cost of living, such as electricity and fuel bills, food, childcare, and so on. The situation is expected to worsen as a result of post-pandemic recovery and the war in Ukraine.
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13 Jul, 2022
How to increase your collection of final payments
“Look after the pennies, and the pounds will look after themselves,” they say. Collecting small amounts of a final balance has recently been a major difficulty for utility companies. Previous techniques for pursuing this type of payment entailed either sending a printedĀ letter reminder or having a call centre agent contact the customer, but this raises […]
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23 Jun, 2022
6 stages in your delivery process that require SMS messages
Customers nowadays want transparency. When it comes to online shopping, people not only demand speedy and free delivery, but they also want to know where their items are and when they will arrive. They anticipate that the retailer of their choosing will keep them informed at every stage of the delivery procedure. While branded emails […]
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24 May, 2022
You can reach more of your customers by sending an SMS to start a survey. But why conduct a survey?
Ten reasons why surveying your customers can take your business to the next level.
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19 May, 2022
In order to communicate with your clients in the digital world, we make use of today’s mobile technology.
This decade’s shift in customer expectations for on-demand services delivered via mobile devices has fundamentally altered how businesses interact with their customers.
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18 May, 2022
Best practises in client management modernisation
Discover insights and best practices for preparing your client-facing organisation for the digital age.
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16 Apr, 2021
Businesses Call, But People Text!
89% of all consumers suggest they prefer to communicate with a business via messaging. Currently, only 48% of businesses are equipped to do so and this is a shocking misalignment.
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