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Saascoms news and industry articles

  • 28 Sep, 2022

    Artificial Intelligence in Credit & Collection Solutions

    Conversational commerce and interactions have grown significantly over the past 3 years. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. How will this be possible…by utilising Artificial Intelligence (AI). As businesses increasingly utilise the power […]

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  • 23 Sep, 2022

    Saascoms Summit

    The exciting launch of the Saas Comms Summit presents a new opportunity for councils and utilities to better understand the most effective collection strategies post lockdown. This all-new Saascoms summit, will take place on October 13, 2022, from 11:00-15:00 at Stoke City Football Club and will be centred around the following themes: The economic environment […]

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  • 09 Sep, 2022

    Six Of The Best – Saascoms 2022 Credit & Collections Technology Awards Shortlist

    Saascoms 2022 Credit & Collections Technology Awards Shortlist Saascoms have been shortlisted for all six categories they entered in the 2022 Credit & Collections Technology Awards. The awards celebrate the companies that have consistently raised the bar and pushed the profession forward through innovation. The 2022 Awards will be held on Thursday, 17th November. The […]

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  • 08 Sep, 2022

    Let’s chat about Chatbots.

    If your business has an online presence and you engage with your customers via your website, you know how important it is to let them talk to you in real time. You may have great products and professional services, but do you have the time and resources to handle all the website inquiries? A Chatbot […]

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  • 01 Sep, 2022

    The benefits of SMS marketing

    With the number of communication and social channels growing all the time, it’s getting harder to reach customers. SMS marketing is the best way to get in touch with them directly. With a 98% open rate, SMS is great for brands and marketers, and customers love how easy it is to use. This article highlights […]

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  • 30 Aug, 2022

    How can machine learning play a role in the development of the next generation of collections?

    The future of machine learning in collections. Because of factors such as growing inflation and rising costs of living, an increasing number of people are finding themselves unable to meet their payments or are now living with debt. According to research, the rising cost of living is directly responsible for the fact that over 57% […]

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  • 11 Aug, 2022

    Debt Administration and Debt Management | The Figures

    The majority of businesses are having to spend an excessive amount of their time and effort chasing down overdue payments. Debt administration is now part of business process. Many businesses (32%) find that collecting debts takes up a significant amount of their time and resources when they could be using that time to direct their […]

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  • 03 Aug, 2022

    Artificial Intelligence in Credit and Collections

    Conversational commerce has grown significantly, especially during COVID restrictions. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. Saascoms Omnireach is a conversational agent platform which centralises all forms of chat (webchat, SMS, e-mail, Whatsapp and […]

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  • 20 Jul, 2022

    We all know that inflation has reached its greatest level in 40 years; what now?

    This has an effect on your customer’s cost of living, such as electricity and fuel bills, food, childcare, and so on. The situation is expected to worsen as a result of post-pandemic recovery and the war in Ukraine.

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  • 13 Jul, 2022

    How to increase your collection of final payments

    “Look after the pennies, and the pounds will look after themselves,” they say. Collecting small amounts of a final balance has recently been a major difficulty for utility companies. Previous techniques for pursuing this type of payment entailed either sending a printed letter reminder or having a call centre agent contact the customer, but this raises […]

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  • 23 Jun, 2022

    6 stages in your delivery process that require SMS messages

    Customers nowadays want transparency. When it comes to online shopping, people not only demand speedy and free delivery, but they also want to know where their items are and when they will arrive. They anticipate that the retailer of their choosing will keep them informed at every stage of the delivery procedure. While branded emails […]

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  • 24 May, 2022

    You can reach more of your customers by sending an SMS to start a survey. But why conduct a survey?

    Ten reasons why surveying your customers can take your business to the next level.

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  • 19 May, 2022

    In order to communicate with your clients in the digital world, we make use of today’s mobile technology.

    This decade’s shift in customer expectations for on-demand services delivered via mobile devices has fundamentally altered how businesses interact with their customers.

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  • 18 May, 2022

    Best practises in client management modernisation

    Discover insights and best practices for preparing your client-facing organisation for the digital age.

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  • 16 Apr, 2021

    Businesses Call, But People Text!

    89% of all consumers suggest they prefer to communicate with a business via messaging. Currently, only 48% of businesses are equipped to do so and this is a shocking misalignment.

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