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21 May, 2025
Self Service in Customer Contact: Empowerment, Efficiency, and the Saascoms Approach
Introduction In an era where digital convenience is expected, self-service in customer contact has evolved from a “nice-to-have” to a critical pillar of modern customer contact strategies. Consumers increasingly prefer resolving their issues on their own terms, at their own pace, without waiting in queues or navigating complex IVR systems. Organisations that empower customers with […]
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14 May, 2025
Why Customer Experience Is Saascoms’ Competitive Advantage
Introduction In an industry where products, prices, and strategies are easily mirrored, Saascoms has built its success on a less imitable, but far more powerful differentiator. Customer experience and digital engagement. For debt recovery agencies, financial services, and utility providers, where the stakes of every interaction are high, the quality of communication can make the […]
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16 Apr, 2025
Call Centre Agent v AI Chatbot – who wins the customer service battle?
Introduction While call centre agents have long been the backbone of customer support, AI chatbots are becoming increasingly sophisticated. But which one is better? The truth is both have their strengths. Let’s compare five tasks where each excels and see why with Agent v AI Chatbot the best approach might be a hybrid one. Call […]
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19 Feb, 2025
The Future of Communication: Chatbots and AI in Customer Services
Introduction AI, the buzzword and technology of our times. The way businesses communicate with customers is evolving rapidly. Traditional methods of customer service are being replaced by automated systems, with Artificial Intelligence (AI) taking centre stage. As companies strive to improve customer satisfaction while reducing operational costs, AI-powered chatbots are becoming indispensable tools for businesses. […]
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24 Apr, 2024
Revolutionising Credit & Collections: How AI Improves Efficiency & Customer Experience
The Credit and Collections industry is undergoing a revolution driven by Artificial Intelligence (AI). At Saascoms, we’re harnessing this powerful technology to streamline our processes and empower our clients. This translates to improved customer engagement and positive outcomes for everyone involved. We understand that some people may be concerned about the use of AI in […]
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18 Mar, 2024
The Rise of Chatbots: Revolutionising Customer Engagement
In recent years, chatbots have emerged as a game-changer in assisting with customer service, offering businesses a powerful tool to enhance user experiences and streamline interactions. However, not all chatbots are created equal. While some deliver poor experiences, others provide average solutions, and only a select few offer exceptional encounters. At the forefront of this […]
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26 Jan, 2024
Real-time language translation for customer service
Breaking Language Barriers with Omnireach: A Truly Global Translation Solution for Customer Service As the world’s languages become more and more commonplace, Saascoms Omnireach, an AI-driven translation service and global conversationalist, is here to help. Let’s look at the capabilities of Omnireach, which enables businesses to give customer support in real-time in 92 languages. The […]
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16 Jan, 2024
Transforming Customer Engagement: Unlocking the Benefits of Implementing Chatbots
Revolutionising Customer Interaction: The Power of Chatbot Implementation for Enhanced Customer Engagement With customer engagement and customer communication ever-changing, businesses increasingly turn to chatbots as a strategic tool to enhance interactions and elevate overall customer satisfaction. Let’s delve into the transformative benefits that come with implementing chatbots. Streamlining Operations for Efficiency Gains One of the […]
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15 Jun, 2023
Simplifying the University Clearing Process with Omnireach
As the annual college and university clearing process approaches in the UK, institutions must prepare for the inevitable surge of student enquiries. However, managing the influx of queries and ensuring a seamless experience can be challenging. That’s where Saascoms Omnireach solution comes into play. This hassle-free and cost-effective cloud-based solution offers a reliable way for […]
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01 Jun, 2023
Conversational Messaging – Benefits and Challenges
Do you know what conversational messaging is and the benefits and drawbacks it has for businesses? Discover everything you need to know. This year has seen conversational messaging become an increasingly popular way to provide customers with a personalised experience. From being able to get real-time answers in the moment of need, businesses have the […]
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