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15 Jun, 2023
Simplifying the University Clearing Process with Omnireach
As the annual college and university clearing process approaches in the UK, institutions must prepare for the inevitable surge of student enquiries. However, managing the influx of queries and ensuring a seamless experience can be challenging. That’s where Saascoms Omnireach solution comes into play. This hassle-free and cost-effective cloud-based solution offers a reliable way for […]
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01 Jun, 2023
Conversational Messaging – Benefits and Challenges
Do you know what conversational messaging is and the benefits and drawbacks it has for businesses? Discover everything you need to know. This year has seen conversational messaging become an increasingly popular way to provide customers with a personalised experience. From being able to get real-time answers in the moment of need, businesses have the […]
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23 May, 2023
The Transformative Power of AI for your business
The Growing Impact of AI: Benefits for Your Organisation Artificial Intelligence (AI) has become a driving force in the business world, with larger companies recognising its transformative potential. Organisations across various industries are leveraging AI technologies to enhance their operations, improve customer experiences, and increase overall efficiency. The Transformative Power of AI for your business […]
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19 Apr, 2023
Real-time Personalisation. The future of marketing.
As technology advances, one of the biggest trends gaining momentum in the marketing world is real-time personalisation. This is a way for organisations to present customers with what they want, at the right time, with content that hits the mark. This strategy dramatically affects revenue because it makes it easier to engage customers, lowers the […]
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22 Feb, 2023
The power of conversational text
As a business owner, you should understand the benefits of conversational text solutions for your business. Conversational text messaging combines powerful technology with human interaction to create a better customer experience. It has grown rapidly in popularity as businesses recognise its ability to increase engagement, build relationships, and grow revenue. In this blog post, we’ll […]
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01 Feb, 2023
The benefit of the Bot
Chatbots are becoming an increasingly popular and powerful tool for businesses to streamline customer service interactions and promote higher levels of customer satisfaction, so let’s understand the benefits of Chatbots. With the ability to respond quickly and accurately, chatbots can provide 24/7 support without requiring a live agent, helping organisations save time and money while […]
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25 Nov, 2022
Do you need help with managing all your non-voice communications?
Do you need help with managing all your non-voice communications? As winners of the ‘Contact Centre Solution’ category at the 2022 Credit & Collections Technology Awards, we would like to share why we won this category. The Awards were launched in 2017 to reward technological innovation within the industry. The Awards highlight the success of […]
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20 Oct, 2022
Contact Centre Solutions
What is a contact centre solution? A contact centre solution is a platform or collection of technologies that facilitate the management of several channels, people, and procedures that significantly improve customer interaction to provide a near-perfect consumer experience. In most cases, it consolidates many communication technologies. These technologies range from social media, SMS, live chat, […]
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06 Oct, 2022
Utilising AI to identify vulnerable customers.
The Financial Conduct Authority (FCA) published a strict set of guidelines highlighting the steps companies should take to understand the requirements of vulnerable consumers and ensure they are treated properly. Protecting vulnerable consumers is a key focus for the FCA and is more important than ever due to the ongoing impact of coronavirus (Covid-19) and […]
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28 Sep, 2022
Artificial Intelligence in Credit & Collection Solutions
Conversational commerce and interactions have grown significantly over the past 3 years. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. How will this be possible…by utilising Artificial Intelligence (AI). As businesses increasingly utilise the power […]
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