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12 Jul, 2024
World Emoji Day 2024: Celebrating the Universal Language of Emojis
Emojis have transformed modern communication, becoming a universal language. Let’s look at their history, impact, and significance as we celebrate World Emoji Day 2024. World Emoji Day, founded by Jeremy Burge of Emojipedia in 2014, has become a major event. Every year on July 17th, we celebrate World Emoji Day, a global event dedicated to […]
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26 Jun, 2024
Demographic Change and the Impact on the Credit & Collections Industry
In a recent live event, The Comms Summit by Saascoms, experts discussed the impact of demographic change on the Credit and Collections industry. Here’s a look at the key findings and recommendations for the future. Demographic Change and the Credit and Collections Industry The UK’s population is growing and is expected to reach 73.7 million […]
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21 Jun, 2024
Boost Customer Satisfaction: Omnichannel vs. Multichannel Customer Service
Now that we are constantly connected, customer expectations for service have skyrocketed. We now expect instant, frictionless interactions across various channels. This is where omnichannel customer service comes in. But what’s the difference between omnichannel and multichannel approaches? Let’s explore and see how Saascom’s Omnireach platform can help you deliver exceptional service. Omnichannel vs. […]
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06 Jun, 2024
Cash vs Card: Which is the Better Choice?
Managing day-to-day spending is crucial for financial health. The debate of cash vs card is ongoing, with each method offering distinct advantages and drawbacks. Whether you prefer the tangible nature of cash or the convenience of cards, understanding how to manage your funds effectively is key. Advantages of Using Cash One of the biggest advantages […]
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10 Apr, 2024
Inside Edge â No6.
Q2 is upon us, and I, for one, am very pleased. Reason #1 is that we are moving into Spring, my favourite time of the year. The lighter nights and, fingers crossed, warmer days are now in sight. Reason #2 is that we can analyse our Q1 performance and ensure we are on track for […]
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15 Mar, 2024
Evolving Business Communication: From Mail to Omnichannel Messaging
The Evolution of Business Communication: Embracing Digital Channels In recent years, the landscape of business communication has undergone a significant transformation, driven by advancements in technology and changing consumer preferences. From traditional methods such as physical mail and phone calls to messaging via apps and social media channels, businesses are adapting to meet the evolving […]
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22 Sep, 2023
SMS Grey Routes vs Direct Routes – What happened to my text?
SMS Grey Routes vs Direct Routes What happened to my text? In this article, we explore the critical differences between grey routes and direct routes for SMS delivery, shedding light on why our text messages fail to turn up and why choosing premium routes is vital for your business. Grey Routes: A Risky Business Grey […]
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30 Aug, 2023
Enhancing Customer Service Operations: Overcoming Email Management Challenges with Saascoms Omnireach
With the ever-increasing number of communication channels now available, businesses face numerous challenges managing inbound messages from their customers. Efficient communication is crucial for success, especially in customer service, business process outsourcing, and contact centre management sectors. However, these industries often grapple with a common challenge: managing a high volume of emails effectively. Â The Email […]
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13 Jul, 2023
Why Every B2B Business Needs an Omnichannel Platform: Boosting Sales and Enhancing Customer Experience
In today’s digital landscape, B2B businesses are constantly striving to stay ahead of the competition and meet the ever-changing needs of their customers. One powerful tool that has emerged to address these challenges is the omnichannel platform. With its ability to seamlessly integrate various marketing channels and touchpoints, an omnichannel platform has become a game-changer […]
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11 May, 2023
Improve Your Customer Email Management
Say Goodbye to Shared Inboxes: The Benefits of an Email Management SaaS Solution Are you still using a shared email inbox? If so, youâre not alone. Most organisations do, despite its inefficiencies and security risks. With Saascoms award-winning solutions, you can say goodbye to shared inboxes and hello to a conversational platform that manages all […]
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