In today’s fast-paced business world, companies need to find innovative ways to stay ahead of the competition.

One of the most effective methods is using data append services, which can significantly improve customer contact by appending consumer data.

Let’s look at how Saascoms data append service can help enhance your customer communication strategy.

Data append services involve adding missing or incomplete data to existing customer records, enabling businesses to gain a more comprehensive set of communication channels for their customers. This service is particularly useful for companies working in the collections and arrears industry.

Appending data can help credit and collections companies with contacting their customers by providing them with more accurate and up-to-date contact information. This can help reduce the number of unsuccessful attempts to contact customers and improve the efficiency of their collection efforts.

When companies append data to their customer profiles, they can update and verify contact information, such as phone numbers, email addresses, and mailing addresses. This ensures that the company is using the most current and accurate information when attempting to contact customers. Having accurate contact information can also help companies reach out to customers through multiple channels, such as email, phone, and mail.

Additionally, appended data can provide insights into customer preferences and communication preferences. For example, some customers may prefer to be contacted by email rather than phone, or they may prefer to receive communication during specific times of the day. By understanding these preferences, companies can tailor their communication strategy to better engage with their customers.

Overall, appending data can help credit and collections companies more effectively reach out to their customers, reduce the number of unsuccessful attempts to contact customers, and improve the chances of collecting of getting a positive resolution.

With a more complete customer profile, companies can identify potential high-risk customers who may be more likely to default on their payments. This allows them to prioritise their collection efforts and take proactive steps to mitigate the risk of non-payment.

Finally, data append services can help businesses comply with data privacy regulations. With the increasing focus on data privacy, companies must ensure that they are collecting and using customer data responsibly and ethically. Data append services can help businesses verify customer data, ensuring they have accurate and up-to-date records and not violating data privacy regulations.

In summary, appending data can help companies in the credit and collections sector make more informed decisions, reduce their risk exposure, and improve their overall collection strategy.

Saascoms data append service checks data sources from several different agencies giving us access to more than 155m data records. The data is then consolidated into one data set ensuring you receive one concise set of results.

Verified data is uploaded to our award-winning platform Mailmaster for you to access.

Each month the records are updated to include 3m+ new records.

Choosing the right data partner is essential to ensure accurate results.

Saascoms understands the debt recovery industry and are experts in contact engagement and maximising data performance.

Below are 2 sets of results showing the efficacy of Saascoms data append service utilised by 2 of our clients.

Client A – Debt Recovery

Loaded 13,000 client details (unique client references), containing on average 5.4 contact records per client e.g. mobile, landline, email, employer details and address.

We ran an exclusion on the contact data that our client already held on the unique client references and appended new data against the individuals. We matched 74% of the original data.

We returned the file with:

• 14% new mobile telephone numbers added Home Location Register.
• 22% new email addresses added.
• 16% new landline telephone numbers added.

Outcome: a more accurate record for contacting customers, giving higher resolution outcomes.

Client B – Debt Recovery

Loaded 10,000 client details (unique client references), containing on average 5.4 contact records per client e.g. mobile, landline, email, employer details and address.

We ran an exclusion on the contact data that our client already held on the unique client references and appended new data against the individuals. We matched 40% of the original data.

We returned the file with:

• 8% new mobile telephone numbers added Home Location Register.
• 18% new email addresses added.
• 9% new landline telephone numbers added.

Outcome: a more accurate record for contacting customers, giving higher resolution outcomes.

Pricing is based on pay per record uploaded or pay for any “new” data returned.

Contact us to learn more about how to get your data fit for purpose.