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Resolution

The self-serve Digital Debt Management Platform for the Credit & Collections Industry.

A revolution in debt collection, Resolution has been designed by the team at Saascoms to increase customer engagement, increase collections and reduce business costs. Our platform integrates with our clients for a seamless customer collections solution.

  • Are your collection costs spiralling?
  • Are your customer satisfaction scores falling?
  • Are your administration costs increasing?
  • Are your debt recovery systems falling behind?
  • Are you struggling to keep pace with competitors?

If your answer is yes to any of the above, then Resolution by Saascoms is the answer.

Developed especially for the Credit & Collections industry, Retailers and DCA’s to address challenges in collections, our Digital Debt Management Platform will transform your collections. Resolution is suited to any size of industry partner, delivering commercial and operational benefits.

  • Increase customer engagement
  • Increase collections
  • Reduce call centre costs
  • Reduce administration costs

Resolution has been designed with collection agencies and customers in mind.

Resolution is a digital platform providing a self-service interface and administrative dashboard to analyse information in real time. By integrating with third party systems, Resolution becomes an extension to our clients’ digital collections strategy. Added benefits include:

  • API integration and white label capability
  • Bespoke flexible options and client commissioning
  • Integration with Open Banking solutions
  • Integration with Saascoms award-winning software, Mailmaster and Omnireach

Resolution is a digital self-serve platform that is designed with customer flexibility in mind.

Resolution enables customers to change and personalise payment plans. These include:

  • Create and amend payments amounts, term or arrange a settlement
  • Complete an Income and Expenditure review
  • Raise a dispute or change personal details
  • Access messages or engage with a call centre or live chat

For clients

Resolution provides real time and in-depth information on collections and payments, which can be analysed, used to generate reports or influence marketing campaigns.

  • Live tracking of payments and settlements
  • Filter by customer groups
  • Export reports
  • Respond to messages and disputes

Resolution has been developed as a result of Saascoms industry experience, client demands and customer expectations, changes in regulation and advance in technology.

Get in touch for a demonstration and full presentation.

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