Retail

Manage your retail communications from start to finish.

Saascoms enables you to communicate not just with your customers, but also with your company’s staff.

Communication and engagement processes are often disjointed due to the use of multiple technologies.

Saascoms provides a multi-channel communication solution for the retail industry, complete with your own branded client portal.

Saascoms offers a secure digital client portal for focused communication both inside and outside your organisation.

Your company can provide real-time communication to customers both internally and externally while controlling business operations from start to finish.

Through an integrated suite of collaborative communication tools, interact with customers and provide a real-time solution for support in all aspects of your business.

Having real-time communication with your customers allows you, as a business retailer, a relationship with your customers like you’ve never had before.

You’ll start a new kind of retail interaction with current and new consumers by just being able to manage customer accounts, provide new products and services, and keep them updated about new product information.

You can ensure that client satisfaction is at an all-time high with the Saascoms suite of products.

Communication and understanding your clients’ requirements are crucial in retail customer service, so communicating and connecting with them in the appropriate way will go a long way toward ensuring they leave and return satisfied.

Give your staff the information and resources they need to give real-time customer support, as well as the assurance that they are up to date on all company operations, goods, special offers, and news.

Because retail store personnel are the public face of the company, having up-to-date expertise and information about the company is critical.

Customer service and satisfaction go hand-in-hand in the retail industry, therefore effective communication is essential. A customer’s relationship with a business extends much beyond a single visit to the store.

With so many buy now pay later and finance options available, consumer finance management is imperitive to ensuring a long-term connection and brand loyalty, which leads to more sales.

With rising acquisition costs and increasing competition, customer retention and providing exceptional service is more important than ever.  Saascoms assists retailers in developing automated mobile messaging systems that promote engagement, trust, loyalty, and repeat business.

Here are some examples of how retail organisations can use SMS and live chat:

Promote personalised sales and offers.

With targeted, personalised marketing communications, you can capture attention and increase retail sales.

Gather valuable client feedback

Capturing client feedback through surveys will gain critical insights and information about your customers.

Provide real-time aftercare and returns

By empowering customers to self-solve their problems, you may reduce customer service friction while also saving time and money.