Multi award winning Contact Centre solutions. Let Saascoms demonstrate how our technology solutions can benefit you and your business.
ABOUT US
The UK's Leading Customer Contact Partner
Traditional communication methods such as Post and Call Centres are becoming more expensive, less efficient and outdated, failing to deliver an effective customer experience in today’s world. In addition, multi-channel Customer Service in the modern age is a challenge. From email to SMS, Social Media to Webchat, providing co-ordinated communications requires expert solutions.
View ProductsFor over 20 years, Saascoms has been providing organisations with modern communications solutions. To date, our products are used by over 700 organisations around the world, delivering improved customer experience.
Our Mailmaster, Omnireach and Resolution platforms give organisations the ability to communicate with their customers seamlessly across multiple channels.
- Founded in 2004
- ISO 27001, Cyber Essentials Plus & Government G Cloud
- UK Developed Software Solutions
- Multi Award Winning
What our clients say about us
Everflow
Working with Saascomms has transformed the way we communicate with our customers at scale. Their platform allows us to send clear, timely, and tailored messages that genuinely improve customer engagement and reduce inbound pressure on our teams. The ease of use, reliability, and support we receive mean we can focus on delivering great service while knowing our communications are in safe hands. Saascomms has become an essential part of how we operate, and we’d confidently recommend them to any water company looking to modernise and streamline their customer communication.
BPO Collections
Omnireach digital chat manages 50% of customer queries, from nearly 1.5m messages per annum. It’s a game changer for reducing overheads and increasing efficiency.
ACT Credit Management Ltd
Saascom has been fantastic for us. They are an incredibly easy company to work with and could not be more helpful in the support they provide. Boarding them as a supplier could not have been more straightforward, and their product is peerless, but even more impressive has been the level of customer care we’ve received. We are very fortunate to have such a strong supplier with a phenomenal relationship, but one that has an excellent array of best-in-class services. Long may the relationship thrive!
NCO Europe
NCO Europe commented that “MM supported our digital transformation journey, and implementation was made easy by the friendly CCS team. Support is great, agile and collaborative, making changes and tweaks when required and we like the guaranteed delivery. We also appreciate the host of live MI, the speed at which we can deliver letters to customers across Europe and the cost savings are huge, of course!”
PastDue Credit Solutions
Saascoms listens to what we need, understands our market and provides innovative solutions
UK Search
Friendly and supportive, their response and resolution times are industry-leading
Capquest
More than a supplier, a partner, an integral part of our business
Allied International Credit (UK) Ltd
The flexibility of the ‘Omnireach’ platform in adapting to suit the needs of the many different programs we support, combined with the relentless support we have had from the Saascoms team to develop the AI interface, leaves us in no doubt we have the right partner.
A selection of Industry Partners
Saascoms solutions can be tailored to work with any business
Energy/Utilities
Supporting Customer experience with self-service options, including billing queries, payments and product inquiries.
View MoreConsumer Finance
Providing debt management tools for our clients and self-service payment options for their customers.
View MoreRetail
Multi-channel Customer Service options to enhance purchase returns, shopper journey, promotions, and offers.
View AllWorking hard to earn our customers' trust More Sectors
We have a contact strategy solution that puts you in touch with your customers, and your customers in touch with you.
FROM THE BLOG
Latest News
Dedicated Manager
Access to email and telephone service desk support and a dedicated Account Manager, who is always available to assist and advise.
24/7 IT Support
Our support structure is tailored to your business requirements and location.
Our UK-based helpdesk offers 24/7 service to worldwide customers.
Supported Sectors
Saascoms is the leading digital engagement specialist in the UK, and its technology supports businesses in a wide range of sectors.
View Sectors
