Mailmaster is a suite of communication tools that lets you contact customers in a secure environment via SMS, digital letters, email and more.
SMS is the most reliable message channel, with a 95% open rate, so it’s no surprise that organisations in a variety of industries, from healthcare and finance to utilities and retail, rely on it for communication.
No set-up, no commitment
With Mailmaster there is no set-up, training costs or monthly hosting charges for any of the services. You simply pay for what you use, per transaction. You have complete flexibility.
Maximise client engagement
Our services are bespoke to each of our customer’s needs meaning you have a tailored approach for every set of circumstances. That doesn’t mean that Mailmaster cannot be installed quickly and securely.
All our services are standalone, meaning you can use one, two or all of them. They have permission-based access. Information can be uploaded manually, via SFTP or API. Mailmaster also offers a range of solutions and reporting tools
Mailmaster
Our design suite enables you to tailor designs for each of your customer contact lists, creating custom messages and calls to action.
You can change the background, colours, fonts and a host of other design elements in line with your business band guidelines.
This ensures the customer only needs to see information/buttons/links that are relevant to them, making it as easy as possible for them to engage with you.
Main features:
It all starts with a basic SMS
The process starts with the customer being sent an SMS inviting them to view the letter or the portal. The customer is asked for some security information, for example, their date of birth or postcode.
Once confirmed, they can then open the letter or view the portal with the relevant options, for example, view their letter, view their balance, make a payment, view an income and expenditure form, change of address, and complete a customer satisfaction form.
All the information is time and date stamped and captured in report format and delivered to you, securely. Read more in our BLOG.
Discover all the features of Mailmaster
Design Suite
Mailmaster Design Suite allows you to tailor designs for each of your customer contact lists, creating custom messages and calls to action.
You can change the background, colours, fonts and a host of other design elements in line with your business brand guidelines.
This ensures the customer only needs to see information/buttons/links that are relevant to them, making it as easy as possible for them to engage with you.
Secure Portal
Designed to engage with your customers like a mobile phone app but accessed via a secure link sent by email or SMS.
Did you know 52% of mobile apps are uninstalled within 30 days?
Continual cost and development for app maintenance, product lifecycles and end customer engagement decline mean that they are no longer the smart choice.
Customers often want the opportunity to self-serve, at a time that suits them.
Data Append
Saascoms data append service improves customer contact by appending consumer data.
Companies often collect basic information on their clients such as phone numbers, emails, or addresses. A data append takes the information they have, matches it against a larger database of business data, allowing the desired missing data fields to be added.
Our platform links to a panel of data elements, meaning we manage multiple data append relationships to maximise the quality of data that is returned to your organisation.
Link contact channels to new data (telephone, email, home address) or cleanse your existing database to ensure you are maximising contact, resolution and profitability.
Number Validation
Phone number validation is the process of checking the validity of both landline and mobile numbers.
Number validation is designed to save time and cost, and increase efficiencies in any outbound call centre environment.
- Mobile (UK and International) and UK landline checks on one file load.
- Landline check to show if the telephone can take an inbound call.
- Mobile checked against mobile network operator and home location register to see if the handset has been live within the last 72 hours.
SMS Landing Pages
Creating an SMS landing page allows you to contact your customers by SMS and point them to a defined URL.
Normal SMS is limited to 160 characters. However, by offering a unique URL hyperlink within the SMS content, you can direct users to an optimised web page, adapted for all mobile devices.
- The landing page is then feature-rich, with visual images and call to action prompts.
- Easy to create within the Saascoms design suite, no coding required.
- Real-time analytics, tracking hyperlinks, opens and clicks.
Secure SMS/Email
Learn how Saascoms can help you scale to new markets, greater volume thresholds, or new channels, including Facebook Messenger or WhatsApp.
Saascoms were the first to market with a solution in sending your normal ‘print and post’ communications by SMS, with a secure identity verification function to ensure only the correct person is viewing the document.
- Send personalised letters, statements or marketing literature via text message
- UK and International use
- 80% cheaper than traditional print/post
- Auditable – Track confirmation of delivery
- Full Management Information reporting (received, clicked, read, viewed)
- Private – A secure layer can be added to ensure the correct person views the communication
- Fast – Send letters/brochures/statements in seconds rather than days
Basic SMS
There are many excellent reasons to use SMS to communicate with your customers.
IMMEDIATE DELIVERY– SMS is:
- Fast and efficient
- Low cost
- Reliable
- Personal
- Universal
Our SMS management system:
- UK Tier 1 – on net, direct connection to UK mobile operators
- Easy management via our web portal
- Control the sending rates and dynamically change them based on response rates
- Inbound response and two-way SMS features
- Reports for failed SMS deliveries
Digital Surveys
Everything you need to create the perfect survey.
A survey can be built to ask anything, any sort of question and you can have the answer in a single-line text, multi-line text, radio buttons, drop-down list or multiple choice.
- Full Management Information reporting, provided on-demand or by scheduled Email/SFTP/API delivery
- Ideal for customer satisfaction, information requests, sales promotions (rich content imagery)
- Online builder so that you can produce and maintain your own surveys
- Anonymous or targeted surveys
- White label or customise your surveys to match your corporate branding
Digital Calendar
Similar to sending an Outlook calendar invite, Saascoms Digital Calendar service lets you do this by populating your customer’s smartphone diary via SMS.
Rather than sending multiple basic SMS reminders for appointments, you can send one ‘Digital Calendar’ SMS.
Digital Calendar allows you to include more than a normal basic SMS.
- Automated appointments or payment reminders
- Stop sending reminder text messages
- One SMS appointment text will populate your end-users smartphone calendar with as many reminders as you wish
- Enhance your customer experience, save time and resource
Lets discuss how we can help.
Our award-winning technology is proven to increase customer engagement and increase results.