Omnireach is quite simply the ultimate messaging ‘Chat’ platform.
Why choose Omnireach?
Designed to centralise all forms of non-voice communications into one screen, making your customer engagement easy and productive.
Offering two-way messaging, with agent ticketing allocation, Omnireach can manage your digital communications whether it is web live chat, text messaging, Email, WhatsApp, Messenger or any other social media platform.
Streamline digital conversations
Omnireach can streamline digital conversations by either allocating to ‘live’ agents based on decision science/workflows or self-serving via AI Chatbot responses.
Chatbot information can be obtained from your CRM data, ensuring the Chatbot is working hard for you to deliver useful information to your customers in real-time.
Examples of how this may be used include Chatbot actioning an identity and verification of the customer before sensitive information is given or the chat is passed to a live agent, or a simple payment/balance query.
Lets discuss how we can help.
Our award-winning technology is proven to increase customer engagement and increase results.