Energy/Utilities

Proven customer engagement platforms

Utility customers are finding it increasingly difficult to make payments on their energy bills, and rapidly rising costs are showing no signs of slowing down. As a result, more and more energy consumers are finding themselves in energy debt.

Many utility companies have under resourced debt collection teams and rely on third party organisations to cover the gaps. Some utility companies do not have dedicated collections staff and instead assign the work to generalist call-centre representatives, who may not have the necessary training to analyse a client’s circumstances and provide the best settlement choice.

In addition to managing customer communication for payments and debt, Saascoms Omnireach, Mailmaster and Resolution can be used for notifying customers about service interruptions.

Reduce contact centre call volumes by informing customers of downtime and maintenance work status via SMS, RCS, or WhatsApp.

Saascoms provides utility companies with a customer communication strategy which allows them to effectively interact with their consumers, create trust, minimise churn, and improve their return on investment.

Resolve your communication issues with a provider who understands the utility business.

We are experts in consumer communications, so you don’t have to be. We understand the utility business and the communications difficulties you encounter. Our team can customise your service to meet your demands, providing you with innovative mobile messaging solutions that offer consistent results.

In addition to customer communication Saascoms technology can be configured for internal communications, allowing for real-time updates with all employees. Read our BLOG.