Inside Edge – 2025 Round Up of the Year

Introduction

As we begin 2026, I want to extend my sincere gratitude for your continued trust and collaboration throughout 2025. This past year has been both dynamic and rewarding for Saascoms. Together, we have strengthened our position as a leader in multi-channel customer engagement solutions and delivered meaningful results across the industries we serve.

Key 2025 achievements have been:

• Delivering revenue growth, month on month.
• 100% client retention rate.
• On-boarding several new clients.
• Expanding our product/service offering to our existing client base.
• Participating in the MALG annual conference, which brought valuable insights and networking opportunities within one of our industry sectors – Financial Services.
• Providing and expanding our educational content via our blogs, newsletters and LinkedIn posts
• Ensuring security compliance and resilience with the transition to ISO27001 2022 and the renewal of Cyber Essentials plus.

As a final highlight to our year, in late November we won the Best Contact Centre Solution and the Machine Learning award at the annual Credit & Collection Technology Awards.

While industry recognition and awards are always appreciated, they are not what defines our success. Awards do not change our technology, our service, or the value we deliver day-to-day. They also do not determine our drive to innovate and deliver an outstanding client and customer experience.

Our Mission

What truly matters to us is the continued trust our clients place in Saascoms.  Trust that is earned every day through performance, reliability and results. This is especially meaningful because we do not rely on usage-based or long-term contractual commitments. Every client actively chooses to continue working with us because our solutions deliver real value.

We view every client as a genuine partner, not a contract. Our role is to act as an extension of your business — a support function focused on helping you meet your objectives, serve your customers better and achieve your targets with confidence.  With that in mind, we will continue to innovate and deliver for you in 2026, and as always, if you have any requirements please reach out to the team and we will be happy to assist you.