• 24 Apr, 2024

    Revolutionising Credit & Collections: How AI Improves Efficiency & Customer Experience

    The Credit and Collections industry is undergoing a revolution driven by Artificial Intelligence (AI). At Saascoms, we’re harnessing this powerful technology to streamline our processes and empower our clients. This translates to improved customer engagement and positive outcomes for everyone involved. We understand that some people may be concerned about the use of AI in […]

  • 06 Sep, 2023

    Transforming Charity Call Centres with Omnireach: A Game-Changer for Donor Engagement

    Transforming Charity Call Centres with Omnireach: A Game-Changer for Donor Engagement Charity call centres are pivotal in raising funds and supporting countless noble causes. Yet a complex web of challenges and hurdles lies beneath the surface of their commendable work. From the ever-evolving regulatory landscape to the constant need for engaging donors and volunteers to […]

  • 30 Aug, 2023

    Enhancing Customer Service Operations: Overcoming Email Management Challenges with Saascoms Omnireach

    With the ever-increasing number of communication channels now available, businesses face numerous challenges managing inbound messages from their customers. Efficient communication is crucial for success, especially in customer service, business process outsourcing, and contact centre management sectors. However, these industries often grapple with a common challenge: managing a high volume of emails effectively.  The Email […]

  • 10 Aug, 2023

    Solving Contact Centre Challenges with Saascoms Omnireach

    In the ever-evolving landscape of customer service, call centres find themselves at a crossroads of challenges that demand innovative solutions. Are your agents struggling to manage customer interactions across multiple channels? Is resource management a constant challenge, making allocating support effectively difficult? Are you losing track of customer communications, leading to inefficiencies and frustrated customers? […]

  • 08 Jun, 2023

    The Top 5 Benefits of Omnichannel Communication for Call Centres

    In today’s era of user preferences and evolving customer expectations, call centres must adapt to meet the diverse communication needs of their customers. Implementing omnichannel communication strategies can provide significant advantages for call centres and greatly enhance the customer experience. Here are the top 5 benefits of omnichannel communication: 1. Seamless Customer Experience Across Channels […]

  • 23 May, 2023

    The Transformative Power of AI for your business

    The Growing Impact of AI: Benefits for Your Organisation Artificial Intelligence (AI) has become a driving force in the business world, with larger companies recognising its transformative potential. Organisations across various industries are leveraging AI technologies to enhance their operations, improve customer experiences, and increase overall efficiency. The Transformative Power of AI for your business […]

  • 16 Dec, 2022

    Managing customer service at the busiest of times.

    Managing customer service at the busiest of times. As we approach, what is historically the busiest period of the year for call centres and their operatives, let’s look at a few facts to understand the importance of the ability to scale a call centre business according to the massive increase in seasonal demand. Every agent […]