01 May, 2026
Saascoms – Contact Centre Software for Global Brands
Introduction Since 2004 Saascoms has been an innovator in communications software platforms. From the early days this was focussed on connectivity and call centre costs, using mobile networks to route calls and save money. In addition Saascoms offered tracking solutions for vehicles and assets. However, Saascoms has built its name by providing contact centre software […]
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20 Apr, 2026
Part 2: Why Your AI Can Talk, But Why Your AI Doesn’t Work
Introduction: The Conversation Trap Conversational AI has come a long way. Today’s platforms can: Understand intent Respond in natural language Operate across multiple digital channels Handle thousands and even millions of interactions On the surface, it feels like the future has arrived. But scratch beneath the surface, and a common problem emerges. AI can talk, […]
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13 Apr, 2026
UK Household Debt: Q4 2025
Introduction The House of Commons Library has just released its latest report and economic indicators on UK household debt. Running until the end of 2025, the economic indicators go back to 2007 and are therefore a useful trend analysis tool. That said, recent global shocks are likely to reverberate and impact on UK trends in […]
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01 Apr, 2026
Inside Edge – Q1 2026 Round Up
Dear Clients, Partners and Suppliers, Q1 provides an early indicator of how the year is shaping up and I’m pleased to say 2026 has started strongly for Saascoms. We have achieved a 22% increase in performance compared to Q1 2025, reflecting continued growth across both new and existing clients. Our growth continues to be driven […]
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25 Mar, 2026
Part 1: Conversational Artificial Intelligence is Ready – Your Business Probably Isn’t
Introduction: The Illusion of Progress From webchat and SMS to WhatsApp and social messaging, organisations are investing heavily in digital engagement tools that promise faster responses, lower costs, and better customer experiences through conversational artificial intelligence. Conversational AI is everywhere. And to be clear, the technology delivers. Omnireach by Saascoms is our globally successful digital […]
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19 Mar, 2026
Alternatives to Royal Mail – Mailmaster
Introduction From April 7th, the Royal Mail is raising the price of its main two letter services to an eye-watering amount. If you want to post a First Class Letter it will cost you £1.80 and for a Second Class Letter 91p! That’s a crazy amount for a birthday card, but if you are a […]
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19 Mar, 2026
Debt Awareness Week – and the psychology of debt conversations
Debt Awareness Week March 16-22 marks national Debt Awareness Week, an event initiated by StepChange, the national charity helping people become free from debt. StepChange helps people become debt free, repay their problem debts and identify benefits and allowances they may be able to claim. With 50% of people having experienced problem debt in their […]
READ MORE02 Mar, 2026
Is Your Collections Strategy Costing You More Than It’s Collecting?
The Hidden Cost Problems in Collections. In credit and collections, performance is often measured by resolution rates, recovery percentages and compliance standards. But there’s another metric that deserves equal attention and that’s cost to collect. If your organisation is increasing outbound calls, printing letters and expanding headcount to maintain performance, the uncomfortable question is… Is […]
READ MORE26 Jan, 2026
Ofcom opens investigation on Meta
Introduction Are there any implications for your organisation? The investigation regards WhatsApp Business. Ofcom announced on January 23rd they are launching an investigation into Meta. This follows two formal notices issued in 2024 and 2025 for information. What Has Ofcom Done? Meta was issued with the Notices as it is a provider of alternative business […]
READ MORE20 Jan, 2026
Money Management Skills – should they be compulsory at School?
Introduction Is it time that Money Management Skills became a core part of the teaching curriculum? If Algebra, Chemistry, Drama and Languages are deemed essential, surely the ability to manage finances should be? In an age of easy credit, consumerism, job volatility, healthcare and pension pressures, negative equity and crypto – surely young adults need […]
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