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20 Sep, 2023
Saascoms 2023 Credit & Collections Technology Awards Shortlist
It’s that time of year again when we dust off the Tux for the next round of awards ceremonies. We have been shortlisted for 7 categories in this year’s Credit & Collections Technology Awards. Saascoms have been shortlisted for seven of the categories they entered in the 2023 Credit & Collections Technology Awards. The […]
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01 Aug, 2023
Enhancing Communication for Financial Services Consumers
Improve Customer Engagement with Omnireach: Enhancing Communication for Financial Services Consumers A recent report from the UK’s financial watchdog, the Financial Conduct Authority (FCA), has highlighted a concerning issue – a staggering 7.4 million consumers were unsuccessful in their attempts to contact their financial services providers in the 12 months leading up to May 2022. […]
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24 Jul, 2023
Keeping in Touch
Well, Q2 has now come and gone, so it is time for another “Inside Edge” blog. I cannot believe we are now over halfway through 2023! As I reflect on the past two quarters, I see our team working flat out to maintain the highest level of service to our clients while developing an exciting […]
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17 Jul, 2023
Celebrating World Emoji Day
The Universal Language of Emojis From Invention to Global Language. Today, on World Emoji Day, let’s take a moment to appreciate the incredible impact emojis have had on our daily lives and their transformation into a universal language that transcends borders and cultures. The Birth of Emojis In the late 1990s, Shigetaka Kurita, a Japanese […]
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23 May, 2023
The Transformative Power of AI for your business
The Growing Impact of AI: Benefits for Your Organisation Artificial Intelligence (AI) has become a driving force in the business world, with larger companies recognising its transformative potential. Organisations across various industries are leveraging AI technologies to enhance their operations, improve customer experiences, and increase overall efficiency. The Transformative Power of AI for your business […]
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12 May, 2023
FCA’s Consumer Duty Warning
Omnireach: Solving Data and Compliance Challenges in the Financial Industry The FCA’s Consumer Duty is a significant change in the expectations of firms, marking a “paradigm shift” in the regulatory approach. With the introduction of a new Consumer Principle, firms are now required to act in the best interests of retail customers and deliver good […]
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05 Apr, 2023
Customer Service Trends in 2023
2023 is seeing the customer service landscape go through a significant transformation as businesses seek to keep up with the rapidly evolving expectations of their customers. As the world becomes increasingly digitalised, customer service teams must adopt new technologies and practices to enhance customer experience. In this article, we will explore some of the customer […]
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04 Apr, 2023
Credit Communications – A Guide to best practice for Councils, Utilities and Telecoms.
Local authorities, utilities and telecoms businesses are facing a tougher challenge collecting revenues from customers in the current economic climate. A change of mindset from debt recovery to customer support may benefit organisations wishing to get paid on time. At the same time, new possibilities afforded by technology and data mining enhancements offer an opportunity […]
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04 Apr, 2023
Keeping in touch
Greetings everyone… As the wise old saying goes, “People buy from people.” That’s why I decided to write an open letter to all our clients, suppliers, and followers. Because, let’s face it, personal posts get the highest engagement, and we don’t want to lose sight of what makes us special. We don’t want to get […]
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22 Mar, 2023
Filling in the Gaps – Append your Data
In today’s fast-paced business world, companies need to find innovative ways to stay ahead of the competition. One of the most effective methods is using data append services, which can significantly improve customer contact by appending consumer data. Let’s look at how Saascoms data append service can help enhance your customer communication strategy. Data append […]
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