13 Jul, 2026
Royal Mail Second Class Service
Introduction Royal Mail are rolling out a number of changes to the way Second Class Letters are being delivered. Changes are being rolled out through 2026. As a result the Royal Mail Second Class Service will see a reduction and simplification in the service. What’s Changing? There are three main changes being rolled out for […]
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02 Jul, 2026
Inside Edge – Q2 2026 Business Round Up
Summer is officially here, the sun has been shining, and ever the optimists, we’re still hoping England can deliver for us at the World Cup. But the rest of the team needs to turn up, not just Harry and Jude! From a business perspective, 2026 continues to build on the momentum Saascoms saw at the […]
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17 Jun, 2026
Protected Sender ID: Strengthening Trust in the SMS Ecosystem
Introduction The growth of Application-to-Person (A2P) messaging has made SMS one of the most important communication channels for banks, healthcare providers, retailers, government agencies, and other organisations. However, the increasing use of SMS has also created opportunities for fraudsters to exploit sender ID spoofing, impersonating trusted brands and deceiving consumers through phishing and smishing attacks. […]
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10 Jun, 2026
Saascoms YouTube Channel – bigger and better
Content, Content, Content Saascoms YouTube Channel has recently relaunched, bringing together all our video clips under one roof! From video introductions of our major software platforms, Mailmaster, Omnireach and Resolution, to discussions about current topics in the DCA and Contact Centre industry. A New Knowledge Base At Saascoms our website and blogs already host a […]
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11 May, 2026
EU AI Act 2026: What Every Business Needs to Do Now
EU AI Act 2026: What Every Business Needs to Do Now The countdown to the EU AI Act 2026 enforcement deadline has officially begun. Businesses using AI can no longer afford to treat compliance as a future problem, it’s here now. The regulation introduces strict obligations for organisations developing, deploying, or integrating AI systems within […]
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01 May, 2026
Saascoms – Contact Centre Software for Global Brands
Introduction Since 2004 Saascoms has been an innovator in communications software platforms. From the early days this was focussed on connectivity and call centre costs, using mobile networks to route calls and save money. In addition Saascoms offered tracking solutions for vehicles and assets. However, Saascoms has built its name by providing contact centre software […]
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20 Apr, 2026
Part 2: Why Your AI Can Talk, But Why Your AI Doesn’t Work
Introduction: The Conversation Trap Conversational AI has come a long way. Today’s platforms can: Understand intent Respond in natural language Operate across multiple digital channels Handle thousands and even millions of interactions On the surface, it feels like the future has arrived. But scratch beneath the surface, and a common problem emerges. AI can talk, […]
READ MORE13 Apr, 2026
UK Household Debt: Q4 2025
Introduction The House of Commons Library has just released its latest report and economic indicators on UK household debt. Running until the end of 2025, the economic indicators go back to 2007 and are therefore a useful trend analysis tool. That said, recent global shocks are likely to reverberate and impact on UK trends in […]
READ MORE01 Apr, 2026
Inside Edge – Q1 2026 Round Up
Dear Clients, Partners and Suppliers, Q1 provides an early indicator of how the year is shaping up and I’m pleased to say 2026 has started strongly for Saascoms. We have achieved a 22% increase in performance compared to Q1 2025, reflecting continued growth across both new and existing clients. Our growth continues to be driven […]
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25 Mar, 2026
Part 1: Conversational Artificial Intelligence is Ready – Your Business Probably Isn’t
Introduction: The Illusion of Progress From webchat and SMS to WhatsApp and social messaging, organisations are investing heavily in digital engagement tools that promise faster responses, lower costs, and better customer experiences through conversational artificial intelligence. Conversational AI is everywhere. And to be clear, the technology delivers. Omnireach by Saascoms is our globally successful digital […]
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