07 Sep, 2025
What is Agentic AI? And what does it mean for customer experience
Introduction You might just be getting your head around AI and the world of ChatGPT, Android Gemini and Apple Intelligence. However, the game has already moved on from Generative AI to Agentic AI. So what is Agentic AI? And what does it mean for customer experience? Agentic versus Generative – what’s the difference? Generative AI […]
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21 May, 2025
Self Service in Customer Contact: Empowerment, Efficiency, and the Saascoms Approach
Introduction In an era where digital convenience is expected, self-service in customer contact has evolved from a “nice-to-have” to a critical pillar of modern customer contact strategies. Consumers increasingly prefer resolving their issues on their own terms, at their own pace, without waiting in queues or navigating complex IVR systems. Organisations that empower customers with […]
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16 Apr, 2025
Call Centre Agent v AI Chatbot – who wins the customer service battle?
Introduction While call centre agents have long been the backbone of customer support, AI chatbots are becoming increasingly sophisticated. But which one is better? The truth is both have their strengths. Let’s compare five tasks where each excels and see why with Agent v AI Chatbot the best approach might be a hybrid one. Call […]
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19 Feb, 2025
The Future of Communication: Chatbots and AI in Customer Services
Introduction AI, the buzzword and technology of our times. The way businesses communicate with customers is evolving rapidly. Traditional methods of customer service are being replaced by automated systems, with Artificial Intelligence (AI) taking centre stage. As companies strive to improve customer satisfaction while reducing operational costs, AI-powered chatbots are becoming indispensable tools for businesses. […]
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21 Aug, 2024
Has Conversational AI for Business Operations Already Peaked?
At Saascoms, we’ve been early innovators of Conversational AI, having won two awards for our AI and ‘Machine Learning’ capabilities within the Credit & Collections Industry. We saw the revolutionary benefit of the tech and whilst open Large Language Models (LLM’s) play a vital role in advancing AI research and fostering innovation through collaboration, we […]
READ MORE24 Apr, 2024
Revolutionising Credit & Collections: How AI Improves Efficiency & Customer Experience
The Credit and Collections industry is undergoing a revolution driven by Artificial Intelligence (AI). At Saascoms, we’re harnessing this powerful technology to streamline our processes and empower our clients. This translates to improved customer engagement and positive outcomes for everyone involved. We understand that some people may be concerned about the use of AI in […]
READ MORE10 Nov, 2023
Unlocking Conversational AI: A Comprehensive Guide to Transform Your Business
Are you considering integrating Conversational AI into your business strategy? Delve into this comprehensive guide to uncover the transformative potential of Artificial Intelligence (AI) and its ability to revolutionise your digital communication channels. Understanding AI In Artificial Intelligence (AI), computer software and systems development aim to replicate tasks traditionally requiring human intelligence. These tasks encompass […]
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