06 Aug, 2025
Customer Service Satisfaction Levels – the secret to building your business?
Introduction If only companies and organisations had customer service to match their sales channels? Just how powerful and successful would they be? Sales tends to be seamless, whether online, instore, by App or social media – purchasing is the easy bit. However, should the product or service not live up to expectation, just how easy […]
READ MORE
30 Jul, 2025
Conversational RCS – Rich Communication Services
Introduction At Saascoms we are not a company who likes to stand still. If you have seen our blog on RCS (Revolutionising Customer Communication with RCS Integration) then you will already know the benefits of branded SMS. We have successfully deployed RCS for several of our clients, and they are reaping the benefits of verified […]
READ MORE
23 Jul, 2025
Inside Edge – Summer 2025 Update
Dear Clients and Partners, Following on from my April 2025 update I wanted to ensure the momentum is kept. As always, it’s been a period of continued growth, exciting developments, and forward-thinking innovation here at Saascoms. Strong First Half Performance We’re pleased to share our year-on-year growth for the first six months of 2025 has […]
READ MORE
16 Jul, 2025
Saascoms Email Newsletter Launches
Introduction Saascoms has recently launched a Monthly Email Newsletter for clients, Prospects and Supply Partners. In the making for some time, the new email newsletter is designed to keep everyone who reads it up to date with what’s happening at Saascoms. Content The Saascoms Email Newsletter includes the following information and articles on a monthly […]
READ MORE
09 Jul, 2025
Should we worry about Household Debt?
Introduction According to the government, the average UK household debt in 2024 was 125% of disposable income, putting the UK in the top half of OECD spending. With more people in debt than ever before, volatility in interest rates and a cost-of-living crisis, the question is should we worry about household debt? The UK’s Debt […]
READ MORE
18 Jun, 2025
Improving Customer Engagement using Omnichannel Solutions
Introduction Customer engagement hasn’t changed radically. Customers require information and answers in a timely and convenient manner in a format they understand. What has changed is the channel the information is conveyed in. Long gone are the days when the high street, catalogue or telephone fulfilled consumer demands. Improving customer engagement now requires a digital […]
READ MORE
12 Jun, 2025
Customer Service Language Translation – the Omnireach solution
Introduction In a modern world, a multi-lingual society can pose either a problem or an opportunity for business. You don’t bring your credit rating with you when you migrate, or your no-claims bonus. (There are specialist financial services for both). However, you do bring your native tongue. And we’re not just talking about migration to […]
READ MORE
28 May, 2025
The personal touch in Finance and Banking, where has it gone?
Introduction For a number of years it has felt like the personal touch in finance and banking has gone, with most customers treated not as an individual but as a numerical exercise. Long gone are the days of sitting with your Bank Manager to discuss a Mortgage or Loan, or even a Financial Advisor to […]
READ MORE14 May, 2025
Why Customer Experience Is Saascoms’ Competitive Advantage
Introduction In an industry where products, prices, and strategies are easily mirrored, Saascoms has built its success on a less imitable, but far more powerful differentiator. Customer experience and digital engagement. For debt recovery agencies, financial services, and utility providers, where the stakes of every interaction are high, the quality of communication can make the […]
READ MORE09 Apr, 2025
The Five Stages of Customer Service (as told by your customers)
Introduction Customer Service can be a rollercoaster, sometimes smooth and sometimes stomach churning. Whether you’re the one picking up the phone or the one taking the call, there’s a universal truth, customer frustration is real. But handled the right way, even the most exasperated customers can leave feeling valued. So let’s take a light-hearted look […]
READ MORE
