22 Jun, 2026
Omnireach – the ultimate digital chat platform
Omnireach is the ultimate digital chat platform. Watch the video for an overview then get in touch for a demo.
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19 Jun, 2026
Omnichannel Customer Service Platform – when more means more
Introduction With less than one in twenty organisations using a fully integrated Omnichannel Customer Service Platform for their CX solution, is it any wonder their efficiency has gone down and not up? Multiple platforms and systems trying to come together and deliver a seamless customer experience are doomed to failure. What’s The Problem Multiple systems […]
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27 May, 2026
Part 4: Why Hybrid AI and Human Engagement Is the Only Strategy
Introduction: The Automation Fantasy The conversation around Hybrid AI and Human Engagement has become increasingly extreme. Every week there’s another headline claiming: AI will replace customer service teams. Call centres will disappear. Human interaction will become obsolete. And while conversational AI has undoubtedly transformed digital engagement, there’s a growing gap between what’s being promised and […]
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08 Apr, 2026
New Financial Year – new beginnings or old habits?
Introduction For many organisations, their new financial year coincides with the tax year. This means a whole new set of budgets, targets and growth aspirations. In a global economy experiencing political, social and military shocks – plus learning to adapt to the surge in AI, business goals may be difficult to navigate. At Saascoms we […]
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27 Feb, 2026
What 200 Million Customer Conversations Taught Us About Digital Collections AI
Introduction: What Are Customers Really Telling Us? Over the past four years, Saascoms has analysed more than 200 million digital conversations between customers and credit & collections organisations across the UK and beyond. That volume of real-world, regulated, collections-specific data provides something incredibly valuable, clarity. It also provides a greater informed understanding of digital collections AI. […]
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13 Feb, 2026
Customer Services in Utilities
Introduction When we talk about utilities we refer to Gas, Electric, Oil, Water and Telecoms. Essential services for every consumer and every business – once public and now privatised, but always in the news. Customer Services in utilities has a mixed reputation, some deserved, some less so. So how can Saascoms support the utility sector? […]
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14 Jan, 2026
Resolution – View Our Demonstration Video
Introduction Resolution – the self serve debt management platform developed in 2025 by Saascoms is a revolutionary piece of software. It empowers customers by enabling them to: Set up and amend repayment plans Make one off or adjust payments Raise disputes or initiate conversations with creditors Conduct income and expenditure reviews to assist with repayment […]
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01 Dec, 2025
Christmas and the Cost of Living Crisis
How to keep the Festive Cheer with budget cuts and price increases Spare a thought that around four million adults will use credit to pay for Christmas this year. Of those, 60% expect to borrow more than last year due to the cost-of-living crisis. Plus, over 40% of those using credit will take over six […]
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12 Nov, 2025
How Saascoms Can Help Water Companies Meet Ofwat Pay Fair Guidelines
Introduction The Ofwat “Pay Fair” Guidelines place fairness, transparency and empathy at the heart of how water companies engage with customers. Especially those customers facing financial difficulties or vulnerability. For the water sector, this means ensuring every customer receives clear communication, flexible payment options, and tailored support. Saascoms is a UK-based developer of award-winning communication […]
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03 Nov, 2025
Why Call Centre Software with CRM Integration is a Game Changer?
Introduction Managing customer interactions without context is frustrating for both customers and agents. Imagine a customer calls, and the agent has no access to previous conversations, purchase history, or preferences. We’ve all been there, repeating ourselves for the umpteenth time and getting frustrated. Call centre software with CRM integration solves this problem. By connecting your contact […]
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