Inside Edge – No. 8

Dear Clients and Suppliers,

It’s been a while – nearly six months since my last personal note to you. While the time has flown by, it’s certainly been well spent within the business as we’ve been focused on growth, refining our operations, and planning for the future. So here is the latest Inside Edge.

I wanted to take a moment to reconnect and share some updates on what we’ve been working on.

Since my last update, we’re proud to share that Saascoms has once again been recognised as a leader in our field — winning Contact Centre Solutions for Credit & Collections for the third consecutive year. Additionally, we’ve retained our number one position on the Top 250 Credit Connect Tech Awards — a continued reflection of the innovation that underpins everything we do.

From a financial perspective, we’re pleased to report a 5% increase in performance compared to Q1 2024. Given the challenging economic backdrop, this represents a solid and encouraging start to the year.

Operational Growth & Compliance Commitments

This quarter saw the expansion of our office footprint, providing additional working space and enhanced meeting/AV facilities to support both team collaboration and client meetings. Meanwhile, our focus on compliance remains unwavering — we’ve successfully transitioned from ISO 27001:2013 to the 2022 framework and have retained our Cyber Essentials Plus accreditation, reinforcing our dedication to data security and operational excellence.

Platform Innovation – “Resolution” and Beyond

Our new white-label, self-service debt resolution platform, Resolution, is already generating excitement across the industry. Less than three months after a soft launch, we’re delighted to have our first client commitment.  We also have a major potential partnership currently in development behind the scenes. We hope to share more on this soon, so watch this space!

Shaping the Future of Messaging

Rich content messaging — including RCS (Rich Communication Services) and verified SMS — is gaining momentum. As industry pioneers, Saascoms already has clients successfully using this technology, enhancing brand trust and elevating customer engagement. It’s still early days for wide-scale integration, but the possibilities are exciting, and we’re right at the forefront of innovation.

A Warm Welcome to New Clients

March has been a particularly busy month as we’ve welcomed several new clients to the Saascoms family. With go-live dates scheduled for April 1st, we’re looking forward to helping these organisations transform their client communications and drive better engagement outcomes.

As always, thank you for your continued support and partnership. Here’s to a successful Q2 and I’ll be back with another Inside Edge.