Royal Mail Second Class Service

Introduction

Royal Mail are rolling out a number of changes to the way Second Class Letters are being delivered. Changes are being rolled out through 2026. As a result the Royal Mail Second Class Service will see a reduction and simplification in the service.

What’s Changing?

There are three main changes being rolled out for the revised Second Class Service. These are:

• The end of Second Class Saturday deliveries.
• Second Class letters will be delivered every other weekday. So Monday, Wednesday and Friday.
• Second Class letters and bulk business letters (statements and bills) will aim to be delivered in three days.

What Impact Will The Changes Have?

The new service changes to the Royal Mail Second Class Service will have an impact on organisations that depend on mail for customer communications. On one hand if the Royal Mail are able to achieve the three day delivery target it may be easier to plan outbound and inbound calls campaigns. However, if a letter is posted on a Friday it is unlikely to be delivered until the following Wednesday. Taking into account working households (who are not home when the post is delivered), it is unlikely to be opened until the end of the working day. Therefore action can only be taken on the Thursday – 6 days from posting.

If time is of the essence, then Royal Mail Second Class is not for you.

The Digital Difference

Secure, digital letters are the perfect alternative to traditional mail. And Mailmaster by Saascoms is an award winning platform that for nearly 10 years has been delivering millions of digital letters for clients around the globe. It all starts with a text or an email.

Key benefits of digital letters:

• Cost – save up to 90% versus traditional mail.
• Right Person Contact – our clients report increases in response to printed mail.
• Control – schedule delivery so you can plan outbound and inbound resources.
• Environment – digital uses less carbon than traditional mail.
• Feature Rich – schedule repayments, book appointments, conduct surveys and more.

Next Steps

Ask for a demo or trial of Mailmaster. The self-serve platform is easy to use, logically laid out and with a short training session you can be up and running. You can also view a short video HERE which gives an overview.

Traditional mail is costing you time, money and efficiency – make the switch.