WINNERS! Credit & Collections Technology Awards 2025

The Build Up

The Credit & Collections Technology Awards 2025 was held on Thursday November 20th at The Midland Hotel in Manchester. The event celebrated the successes and achievements of organisations using technology to drive positive consumer outcomes in the industry. Held since 2017 and organised by Credit Connect, the awards are highly regarded and a key part of the industry calendar.

The Main Event

Saascoms had been shortlisted for 10 awards on the night, itself a testament to our innovative software platforms Mailmaster, Omnireach and Resolution. All three have been adopted by the Credit & Collections industry to support contact centres and customer service teams when dealing with consumers in debt.

At the awards ceremony Saascoms received two awards:

• Contact Centre Solution – for Omnireach, our omnichannel digital contact centre software platform.
• Machine Learning in Credit & Collections – for the AI engine that powers Omnireach and delivers AI solutions to speed up resolutions and reduce administration.

Awards History

Saascoms has a strong history at the Credit & Collections Technology Awards, first winning in 2019 for Customer Engagement Solution. This was followed up in 2021 and 2022 with the Artificial Intelligence Award.

From 2022 through to 2025 Saascoms has consistently been the winner of the Contact Centre Solution. This is a unique achievement and testament to the excellence of our Omnireach platform. Four awards in any industry is an exceptional result!

In addition Saascoms in 2023 and 2024 Saascoms was awarded the ‘Premier Power Company’ in the Credit & Technology Awards. To achieve this we beat 250 organisations including the likes of British Gas, Admiral, Natwest Group and Virgin Money.

We await a final decision on our position for 2025…

Looking Ahead

Although awards do not drive Saascoms to produce industry leading software for contact centre and customer services – they do help! Awards reaffirm our position to our clients that we offer market leading solutions. Our success at the Credit & Collections Technology Awards 2025 is therefore appreciated.

Saascoms is based on innovation, developing existing and new solutions, adapting technologies and implementing them to deliver real client benefits. Get in touch for a demo of our award winning software solutions.