Winners! Credit & Collections Technology Awards

 Saascoms, the Digital Contact Centre Software Specialists have received the ‘Best Contact Centre Solution Award’ at the Credit & Collections Technology Awards held earlier this month in Manchester.

Nominated for a total of nine awards, for the third year running Saascoms Omnireach software solution picked up the award for ‘Best contact Centre Solution’. The awards were held at the Midland Hotel Manchester, attended by over 50 leading companies from the credit and collections industry.

The Credit & Collections Technology Awards are the pinnacle for the industry, coveted by those that take part. Each awards submission is judged by a panel of experts and awarded accordingly.

Established in 2004, Saascoms software is developed in the UK and is mainly used in call centres and customer services to improve the digital customer journey. Developed in the UK and used by over 700+ brands globally, Saascoms software is multi-award winning including a National Innovation Award in 2023.

Commenting on the award, business Founder Paul Nield had this to say, “To be nominated for nine awards was an achievement in itself. To win again for the third year in succession is testament to the team, our ongoing product development and our clients support.”

Saascoms two main software packages are:

Omnireach – customer service includes admin and signposting, which if dealt with by a live agent can be costly. Also, customers may interact across multiple digital channels including email, chat, social media and text. With Omnireach our AI Saasbot handles Identification and Verification (ID&V), assesses the initial query across whichever digital non-voice platforms your organisation uses and if Saasbot can’t resolve the query; only then will it be passed to a live agent with all previous customer comms displayed on one screen.

Mailmaster – if you send lots of letters, confidential or otherwise, the cost of posting can be expensive. Replace your letters with Mailmaster. Mailmaster sends a text, then the recipient completes a security check. Then a secure letter is downloaded. The letter can be interactive, so view a balance, make a payment, place an order, book an appointment or complete a survey!

Saascoms is developing a number of exciting new customer services solutions for 2025, hopefully keeping them in contention for future awards!