02 Mar, 2026
Is Your Collections Strategy Costing You More Than It’s Collecting?
The Hidden Cost Problems in Collections. In credit and collections, performance is often measured by resolution rates, recovery percentages and compliance standards. But there’s another metric that deserves equal attention and that’s cost to collect. If your organisation is increasing outbound calls, printing letters and expanding headcount to maintain performance, the uncomfortable question is… Is […]
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27 Feb, 2026
What 200 Million Customer Conversations Taught Us About Digital Collections AI
Introduction: What Are Customers Really Telling Us? Over the past four years, Saascoms has analysed more than 200 million digital conversations between customers and credit & collections organisations across the UK and beyond. That volume of real-world, regulated, collections-specific data provides something incredibly valuable, clarity. It also provides a greater informed understanding of digital collections AI. […]
READ MORE13 Feb, 2026
Customer Services in Utilities
Introduction When we talk about utilities we refer to Gas, Electric, Oil, Water and Telecoms. Essential services for every consumer and every business – once public and now privatised, but always in the news. Customer Services in utilities has a mixed reputation, some deserved, some less so. So how can Saascoms support the utility sector? […]
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30 Jan, 2026
The Future of Customer Service Agents
Introduction What is the future of customer service agents? If you listen to the exponents of AI they will tell you the writing is on the wall for live agents. Technology will replace these jobs at a rapid rate, delivering better service for less cost. But what do we think will happen at Saascoms? What […]
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03 Nov, 2025
Why Call Centre Software with CRM Integration is a Game Changer?
Introduction Managing customer interactions without context is frustrating for both customers and agents. Imagine a customer calls, and the agent has no access to previous conversations, purchase history, or preferences. We’ve all been there, repeating ourselves for the umpteenth time and getting frustrated. Call centre software with CRM integration solves this problem. By connecting your contact […]
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29 Oct, 2025
Contact Centre Software for Small Businesses: Scale Smarter, Not Harder
Introduction Small businesses face unique challenges in customer support: limited staff, budget constraints, and growing customer expectations. Yet, providing high-quality support is essential for customer retention and growth. Contact centre software for small businesses provides the tools to manage customer interactions efficiently without the complexity and cost of enterprise solutions. Saascoms Omnireach is an award winning […]
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20 Oct, 2025
What Is Good Customer Service?
Introduction What is good customer service? Is it answering the phone quickly? Being available out of hours? Having multiple points of contact? Clear FAQ’s and online support? All these can be considered good customer service practices. But when it boils down to it – resolving issues is the number one definition of good customer service. […]
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24 Sep, 2025
Best Cloud Contact Centre Software: Top Solutions for Modern Businesses
Introduction Customer support can make or break your brand. Traditional call centres are no longer enough to deliver customer excellence. Customers expect seamless, omnichannel experiences that are fast, efficient, and personalised. This is where cloud contact centre software comes in. By combining scalability, flexibility, and advanced features like AI-powered automation and analytics, modern contact centre solutions […]
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17 Sep, 2025
A Beginner’s Guide To How Contact Centre Software Works
Introduction Customer support is no longer just answering phone calls. Today, organisation must manage inquiries across multiple channels which include calls, emails, live chat, social media, and more. Contact Centre software is the technology that makes this possible. Modern platforms like Saascoms Omnireach integrate communication, automation, and analytics to help businesses deliver faster, more personalised […]
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27 Aug, 2025
Levelling the Customer Services Playing Field with performance driven software
Introduction Customer services, customer experience and contact centre software are big business. In the UK, according to the Office of National Statistics (ONS) there are over 1.3m people employed in the industry. For small and medium sized organisations, levelling the customer services playing field can be a challenge due to the resources of larger businesses. […]
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