03 Nov, 2025
Why Call Centre Software with CRM Integration is a Game Changer?
Introduction Managing customer interactions without context is frustrating for both customers and agents. Imagine a customer calls, and the agent has no access to previous conversations, purchase history, or preferences. We’ve all been there, repeating ourselves for the umpteenth time and getting frustrated. Call centre software with CRM integration solves this problem. By connecting your contact […]
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29 Oct, 2025
Contact Centre Software for Small Businesses: Scale Smarter, Not Harder
Introduction Small businesses face unique challenges in customer support: limited staff, budget constraints, and growing customer expectations. Yet, providing high-quality support is essential for customer retention and growth. Contact centre software for small businesses provides the tools to manage customer interactions efficiently without the complexity and cost of enterprise solutions. Saascoms Omnireach is an award winning […]
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20 Oct, 2025
What Is Good Customer Service?
Introduction What is good customer service? Is it answering the phone quickly? Being available out of hours? Having multiple points of contact? Clear FAQ’s and online support? All these can be considered good customer service practices. But when it boils down to it – resolving issues is the number one definition of good customer service. […]
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24 Sep, 2025
Best Cloud Contact Centre Software: Top Solutions for Modern Businesses
Introduction Customer support can make or break your brand. Traditional call centres are no longer enough to deliver customer excellence. Customers expect seamless, omnichannel experiences that are fast, efficient, and personalised. This is where cloud contact centre software comes in. By combining scalability, flexibility, and advanced features like AI-powered automation and analytics, modern contact centre solutions […]
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17 Sep, 2025
A Beginner’s Guide To How Contact Centre Software Works
Introduction Customer support is no longer just answering phone calls. Today, organisation must manage inquiries across multiple channels which include calls, emails, live chat, social media, and more. Contact Centre software is the technology that makes this possible. Modern platforms like Saascoms Omnireach integrate communication, automation, and analytics to help businesses deliver faster, more personalised […]
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27 Aug, 2025
Levelling the Customer Services Playing Field with performance driven software
Introduction Customer services, customer experience and contact centre software are big business. In the UK, according to the Office of National Statistics (ONS) there are over 1.3m people employed in the industry. For small and medium sized organisations, levelling the customer services playing field can be a challenge due to the resources of larger businesses. […]
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06 Aug, 2025
Customer Service Satisfaction Levels – the secret to building your business?
Introduction If only companies and organisations had customer service to match their sales channels? Just how powerful and successful would they be? Sales tends to be seamless, whether online, instore, by App or social media – purchasing is the easy bit. However, should the product or service not live up to expectation, just how easy […]
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25 Jun, 2025
Contact Centre Costs – the top 5 pain points
Introduction The digital world has seen a steady increase in online purchases, services moving from the high street to the desktop and a move towards remote customer service. Contact centres have been steadily growing to cope with demand, their remit varying from outbound sales to inbound enquiries and service. Although It is a competitive industry, […]
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18 Jun, 2025
Improving Customer Engagement using Omnichannel Solutions
Introduction Customer engagement hasn’t changed radically. Customers require information and answers in a timely and convenient manner in a format they understand. What has changed is the channel the information is conveyed in. Long gone are the days when the high street, catalogue or telephone fulfilled consumer demands. Improving customer engagement now requires a digital […]
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12 Jun, 2025
Customer Service Language Translation – the Omnireach solution
Introduction In a modern world, a multi-lingual society can pose either a problem or an opportunity for business. You don’t bring your credit rating with you when you migrate, or your no-claims bonus. (There are specialist financial services for both). However, you do bring your native tongue. And we’re not just talking about migration to […]
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