27 Aug, 2025
Levelling the Customer Services Playing Field with performance driven software
Introduction Customer services, customer experience and contact centre software are big business. In the UK, according to the Office of National Statistics (ONS) there are over 1.3m people employed in the industry. For small and medium sized organisations, levelling the customer services playing field can be a challenge due to the resources of larger businesses. […]
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06 Aug, 2025
Customer Service Satisfaction Levels – the secret to building your business?
Introduction If only companies and organisations had customer service to match their sales channels? Just how powerful and successful would they be? Sales tends to be seamless, whether online, instore, by App or social media – purchasing is the easy bit. However, should the product or service not live up to expectation, just how easy […]
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25 Jun, 2025
Contact Centre Costs – the top 5 pain points
Introduction The digital world has seen a steady increase in online purchases, services moving from the high street to the desktop and a move towards remote customer service. Contact centres have been steadily growing to cope with demand, their remit varying from outbound sales to inbound enquiries and service. Although It is a competitive industry, […]
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18 Jun, 2025
Improving Customer Engagement using Omnichannel Solutions
Introduction Customer engagement hasn’t changed radically. Customers require information and answers in a timely and convenient manner in a format they understand. What has changed is the channel the information is conveyed in. Long gone are the days when the high street, catalogue or telephone fulfilled consumer demands. Improving customer engagement now requires a digital […]
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12 Jun, 2025
Customer Service Language Translation – the Omnireach solution
Introduction In a modern world, a multi-lingual society can pose either a problem or an opportunity for business. You don’t bring your credit rating with you when you migrate, or your no-claims bonus. (There are specialist financial services for both). However, you do bring your native tongue. And we’re not just talking about migration to […]
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21 May, 2025
Self Service in Customer Contact: Empowerment, Efficiency, and the Saascoms Approach
Introduction In an era where digital convenience is expected, self-service in customer contact has evolved from a “nice-to-have” to a critical pillar of modern customer contact strategies. Consumers increasingly prefer resolving their issues on their own terms, at their own pace, without waiting in queues or navigating complex IVR systems. Organisations that empower customers with […]
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14 May, 2025
Why Customer Experience Is Saascoms’ Competitive Advantage
Introduction In an industry where products, prices, and strategies are easily mirrored, Saascoms has built its success on a less imitable, but far more powerful differentiator. Customer experience and digital engagement. For debt recovery agencies, financial services, and utility providers, where the stakes of every interaction are high, the quality of communication can make the […]
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16 Apr, 2025
Call Centre Agent v AI Chatbot – who wins the customer service battle?
Introduction While call centre agents have long been the backbone of customer support, AI chatbots are becoming increasingly sophisticated. But which one is better? The truth is both have their strengths. Let’s compare five tasks where each excels and see why with Agent v AI Chatbot the best approach might be a hybrid one. Call […]
READ MORE09 Apr, 2025
The Five Stages of Customer Service (as told by your customers)
Introduction Customer Service can be a rollercoaster, sometimes smooth and sometimes stomach churning. Whether you’re the one picking up the phone or the one taking the call, there’s a universal truth, customer frustration is real. But handled the right way, even the most exasperated customers can leave feeling valued. So let’s take a light-hearted look […]
READ MORE17 Mar, 2025
Software for Business Process Outsourcing
Introduction Since 2004 Saascoms has been developing award-winning customer service software which powers some of the world’s biggest brands. Our white label solutions help our clients to improve their customer service offering using automation, AI, Omnichannel tools and digital communications. Our software for business process outsourcing is a perfect partner. Whether you are looking to […]
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