06 Jul, 2026
Mailmaster – the elevator pitch
Our latest video is an insight into our award-winning platform Mailmaster, which delivers secure digital letters by email and text. The Mailmaster platform is more cost effective than traditional post, you can schedule delivery, receive full reporting on delivery and actions – increasing right person contact and interaction. But not only can Mailmaster deliver digital […]
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19 Jun, 2026
Omnichannel Customer Service Platform – when more means more
Introduction With less than one in twenty organisations using a fully integrated Omnichannel Customer Service Platform for their CX solution, is it any wonder their efficiency has gone down and not up? Multiple platforms and systems trying to come together and deliver a seamless customer experience are doomed to failure. What’s The Problem Multiple systems […]
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17 Jun, 2026
Protected Sender ID: Strengthening Trust in the SMS Ecosystem
Introduction The growth of Application-to-Person (A2P) messaging has made SMS one of the most important communication channels for banks, healthcare providers, retailers, government agencies, and other organisations. However, the increasing use of SMS has also created opportunities for fraudsters to exploit sender ID spoofing, impersonating trusted brands and deceiving consumers through phishing and smishing attacks. […]
READ MORE10 Jun, 2026
Saascoms YouTube Channel – bigger and better
Content, Content, Content Saascoms YouTube Channel has recently relaunched, bringing together all our video clips under one roof! From video introductions of our major software platforms, Mailmaster, Omnireach and Resolution, to discussions about current topics in the DCA and Contact Centre industry. A New Knowledge Base At Saascoms our website and blogs already host a […]
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08 Apr, 2026
New Financial Year – new beginnings or old habits?
Introduction For many organisations, their new financial year coincides with the tax year. This means a whole new set of budgets, targets and growth aspirations. In a global economy experiencing political, social and military shocks – plus learning to adapt to the surge in AI, business goals may be difficult to navigate. At Saascoms we […]
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19 Mar, 2026
Alternatives to Royal Mail – Mailmaster
Introduction From April 7th, the Royal Mail is raising the price of its main two letter services to an eye-watering amount. If you want to post a First Class Letter it will cost you £1.80 and for a Second Class Letter 91p! That’s a crazy amount for a birthday card, but if you are a […]
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11 Mar, 2026
Closed Data vs Open AI: The Compliance Risk Nobody Is Talking About
The AI Boom Is In Full Effect – But Not All Data Sources Are Equal Artificial Intelligence has rapidly become one of the most talked-about technologies in financial services, customer support and credit & collections. From chatbots and automated responses to predictive analytics and conversational AI, organisations are racing to adopt AI-driven tools to improve […]
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27 Feb, 2026
What 200 Million Customer Conversations Taught Us About Digital Collections AI
Introduction: What Are Customers Really Telling Us? Over the past four years, Saascoms has analysed more than 200 million digital conversations between customers and credit & collections organisations across the UK and beyond. That volume of real-world, regulated, collections-specific data provides something incredibly valuable, clarity. It also provides a greater informed understanding of digital collections AI. […]
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13 Feb, 2026
Customer Services in Utilities
Introduction When we talk about utilities we refer to Gas, Electric, Oil, Water and Telecoms. Essential services for every consumer and every business – once public and now privatised, but always in the news. Customer Services in utilities has a mixed reputation, some deserved, some less so. So how can Saascoms support the utility sector? […]
READ MORE20 Jan, 2026
Money Management Skills – should they be compulsory at School?
Introduction Is it time that Money Management Skills became a core part of the teaching curriculum? If Algebra, Chemistry, Drama and Languages are deemed essential, surely the ability to manage finances should be? In an age of easy credit, consumerism, job volatility, healthcare and pension pressures, negative equity and crypto – surely young adults need […]
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