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09 Apr, 2025
The Five Stages of Customer Service (as told by your customers)
Introduction Customer Service can be a rollercoaster, sometimes smooth and sometimes stomach churning. Whether youâre the one picking up the phone or the one taking the call, thereâs a universal truth, customer frustration is real. But handled the right way, even the most exasperated customers can leave feeling valued. So letâs take a light-hearted look […]
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31 Mar, 2025
New Financial Year – What Are Your Business Resolutions?
Introduction The new tax year starts on April 6th and for many businesses and organisations this is aligned to their new financial year. Whereas the run up to year end is often focused on chasing up outstanding debt, reducing stock levels and maximising sales to finish the year on a high; the new financial year […]
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17 Mar, 2025
Software for Business Process Outsourcing
Introduction Since 2004 Saascoms has been developing award-winning customer service software which powers some of the worldâs biggest brands. Our white label solutions help our clients to improve their customer service offering using automation, AI, Omnichannel tools and digital communications. Our software for business process outsourcing is a perfect partner. Whether you are looking to […]
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17 Mar, 2025
Charity or Not for Profit Fundraising? Our Software Solutions are for you
Introduction Saascoms award-winning customer service software is in use around the globe by some of the worldâs biggest brands. Our software solutions help charity or not for profit fundraising initiatives, from simple text messaging to complete customer engagement strategies. Saascoms â understanding the charity sector Our directors have been supporting the charity sector for over […]
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24 Feb, 2025
The Importance of Right Person Contact (RPC) in Effective Communication
Introduction Ensuring critical information reaches the right person is more important than ever. Whether itâs financial documents, legal notices, or essential customer communications, getting in touch with the intended recipient efficiently can make all the difference. This is where Right Person Contact (RPC) becomes a crucial factor in any organisationâs communication strategy. Why RPC Matters […]
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05 Feb, 2025
10 Ways To Improve Customer Engagement with Two-Way Messaging Platforms
Introduction In a world of interactive media, customers expect more than just one-way communication from businesses. They value interactions that feel personal, responsive, and tailored to their needs. This is where customer engagement with two-way messaging platforms come into play. By enabling real-time conversations across Web Chat, Email, SMS, WhatsApp, and other channels, businesses can […]
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29 Jan, 2025
The Role of Digital Letters in Reducing Business Costs and Improving Customer Engagement
Introduction Businesses are constantly searching for cost-effective and efficient ways to engage with their customers. The growth of digital innovation is making many things possible. One such solution is the use of digital letters, a modern alternative to traditional paper-based communication. But how do digital letters impact business operations, and why should organisations consider adopting […]
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16 Jan, 2025
What Is Omnichannel Communication? A Complete Guide for Modern Businesses
Introduction In todayâs digital world, fast, clear and effective communication with customers is more critical than ever. Businesses need to meet customers wherever they are, including email, SMS, social media, or live chat and this is where omnichannel communication comes in. But what is omnichannel communication? why and how should your business adopt it? Understanding […]
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26 Sep, 2024
Conversational AI â how Omnireach has analysed the Credit & Collections industry
Omnireach, the digital conversational platform that centralises web chat, email, WhatsApp, social media and messaging onto one screen, has analysed over 150 million conversations â ensuring our AI has industry-leading accuracy and resolution-solving capabilities. We have now distilled our knowledge of the Credit and collections Industry into a report, download a copy today.
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28 Aug, 2024
Unlocking Customer Communication in Retail
The Power of Effective Tools With ever-increasing channels of communication, retailers require a more agile solution than ever before to meet the growing demands of their customers. Retailers require an effective communication strategy for driving customer engagement, building brand loyalty, and ultimately boosting sales. Saascoms Mailmaster and Omnireach, provide retailers with a solution to enhance […]
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