14 Jan, 2026
Resolution – View Our Demonstration Video
Introduction Resolution – the self serve debt management platform developed in 2025 by Saascoms is a revolutionary piece of software. It empowers customers by enabling them to: Set up and amend repayment plans Make one off or adjust payments Raise disputes or initiate conversations with creditors Conduct income and expenditure reviews to assist with repayment […]
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01 Dec, 2025
Christmas and the Cost of Living Crisis
How to keep the Festive Cheer with budget cuts and price increases Spare a thought that around four million adults will use credit to pay for Christmas this year. Of those, 60% expect to borrow more than last year due to the cost-of-living crisis. Plus, over 40% of those using credit will take over six […]
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12 Nov, 2025
How Saascoms Can Help Water Companies Meet Ofwat Pay Fair Guidelines
Introduction The Ofwat “Pay Fair” Guidelines place fairness, transparency and empathy at the heart of how water companies engage with customers. Especially those customers facing financial difficulties or vulnerability. For the water sector, this means ensuring every customer receives clear communication, flexible payment options, and tailored support. Saascoms is a UK-based developer of award-winning communication […]
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03 Nov, 2025
Why Call Centre Software with CRM Integration is a Game Changer?
Introduction Managing customer interactions without context is frustrating for both customers and agents. Imagine a customer calls, and the agent has no access to previous conversations, purchase history, or preferences. We’ve all been there, repeating ourselves for the umpteenth time and getting frustrated. Call centre software with CRM integration solves this problem. By connecting your contact […]
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29 Oct, 2025
Contact Centre Software for Small Businesses: Scale Smarter, Not Harder
Introduction Small businesses face unique challenges in customer support: limited staff, budget constraints, and growing customer expectations. Yet, providing high-quality support is essential for customer retention and growth. Contact centre software for small businesses provides the tools to manage customer interactions efficiently without the complexity and cost of enterprise solutions. Saascoms Omnireach is an award winning […]
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22 Oct, 2025
Customer Case Study – Pastdue Credit Solutions
Introduction For over 15 years Pastdue Credit Solutions has been a client of Saascoms. An FCA regulated debt collection agency and reconnection specialist. Pastdue Credit Solutions work with leading utility, telecoms and government organisations. We would like to share a recent customer case study of our work together. Saascoms supplies two main software solutions to […]
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20 Oct, 2025
What Is Good Customer Service?
Introduction What is good customer service? Is it answering the phone quickly? Being available out of hours? Having multiple points of contact? Clear FAQ’s and online support? All these can be considered good customer service practices. But when it boils down to it – resolving issues is the number one definition of good customer service. […]
READ MORE24 Sep, 2025
Best Cloud Contact Centre Software: Top Solutions for Modern Businesses
Introduction Customer support can make or break your brand. Traditional call centres are no longer enough to deliver customer excellence. Customers expect seamless, omnichannel experiences that are fast, efficient, and personalised. This is where cloud contact centre software comes in. By combining scalability, flexibility, and advanced features like AI-powered automation and analytics, modern contact centre solutions […]
READ MORE17 Sep, 2025
A Beginner’s Guide To How Contact Centre Software Works
Introduction Customer support is no longer just answering phone calls. Today, organisation must manage inquiries across multiple channels which include calls, emails, live chat, social media, and more. Contact Centre software is the technology that makes this possible. Modern platforms like Saascoms Omnireach integrate communication, automation, and analytics to help businesses deliver faster, more personalised […]
READ MORE07 Sep, 2025
Consumer Debt – what are the most popular credit products?
Introduction The UK is a credit nation, we discussed this in a Blog only a few weeks ago. The findings were based on a report by the House of Commons Library which we used to compare the UK to other nations. We made comments on how cultural and economic differences impact on the use of […]
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