09 Dec, 2022
The Ethics of Debt Recovery. A Moral Approach.
As the effects of the pandemic and the current cost of living crisis are felt more than ever, more businesses and individuals are struggling financially. The morality and approach regarding debt recovery is again a hot yet uncomfortable topic and will remain so for the foreseeable future. Our clients, both in the public and private […]
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11 Aug, 2022
Debt Administration and Debt Management | The Figures
The majority of businesses are having to spend an excessive amount of their time and effort chasing down overdue payments. Debt administration is now part of business process. Many businesses (32%) find that collecting debts takes up a significant amount of their time and resources when they could be using that time to direct their […]
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03 Aug, 2022
Artificial Intelligence in Credit and Collections
Conversational commerce has grown significantly, especially during COVID restrictions. Consumers now expect to engage at their convenience, using multiple technologies. It is predicted that by 2025, 85% of all customer service interactions will exist without person-to-person involvement. Saascoms Omnireach is a conversational agent platform which centralises all forms of chat (webchat, SMS, e-mail, Whatsapp and […]
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20 Jul, 2022
We all know that inflation has reached its greatest level in 40 years; what now?
This has an effect on your customer’s cost of living, such as electricity and fuel bills, food, childcare, and so on. The situation is expected to worsen as a result of post-pandemic recovery and the war in Ukraine.
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13 Jul, 2022
How to increase your collection of final payments
“Look after the pennies, and the pounds will look after themselves,” they say. Collecting small amounts of a final balance has recently been a major difficulty for utility companies. Previous techniques for pursuing this type of payment entailed either sending a printed letter reminder or having a call centre agent contact the customer, but this raises […]
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16 Apr, 2021
Businesses Call, But People Text!
89% of all consumers suggest they prefer to communicate with a business via messaging. Currently, only 48% of businesses are equipped to do so and this is a shocking misalignment.
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