Autumn has arrived, meaning Q4 is in progress. The weather is changing, and realistically, we only have a couple of months before 2023 will be finished.

You may recall that in my last issue, I mentioned that our revenues remained static against the previous year’s Q3 period, but I also predicted that Q3 would see “healthy growth”. Well, thankfully, my forecasting was accurate. We have achieved a 60% growth against the same period in 2022.

What other progress have we been making behind the scenes?

We are delighted to announce that we have been selected as finalists in the UK National Innovation Awards. This is for our already award-winning solution, Omnireach.

We have also been selected as finalists in seven categories for the Credit & Connect Technology Awards, taking place on the evening of November 23rd.

We have a new service coming … and this one is BIG. A customer web portal aimed specifically at the collections and arrears industry is now in stage 1 beta testing. This secure access portal manages payments, settlements, communications, secure chat, I&E, and other CX journeys. We have been listening to the industry and understand the technical and cost challenges presented in either developing your own portal or integrating with a third-party provider. One of the massive advantages for businesses is the true customisation that we’ll be able to deliver. A service that works around your business, clients, and end customers’ needs.

We plan on taking customisation to the next level. Most companies provide a personalised offering, branding, colour, and a few bespoke questions – in effect, the same portal for everyone! Our offering will be unique to our client’s requirements. The best bit is that there will be zero capital expenditure for design, implementation, or future development needs.

We are seeing more organisations needing help managing shared email inboxes.

One recent client, who we will not name for obvious reasons, has had two incidents in the last few months where emails were “vanishing” from the shared inbox. On one occasion, the missing emails were discovered in “deleted”. On another occasion, the information was lost for good. The issue is that a shared inbox does not log which agents access the folders. There needs to be more compliance or reporting oversight, and of course, email allocation is a manual process. Omnireach is a very cost-effective solution to email management.

Later this year, we will be hosting some new webinars on how Omnireach can help deliver a better email management experience for your business – keep your eyes on our LinkedIn page for dates and times.

That’s it for 2023. Thank you for taking the time to read this year’s Saascoms talks. I will be providing a yearly round-up and highlights of Saascoms in the New Year.

Wishing everyone a safe and prosperous Q4.