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Inside Edge No.5

I want to thank all our clients, suppliers, and partners for their support in 2023.

2023 was a hugely successful year at Saascoms, benchmarked across several business metrics. We increased overall annual revenues by 37% against a backdrop of stagnant economic growth in the UK.
We have onboarded fantastic new clients and maintained a 100% retention rate.

Our digital software solutions, designed for Call Centre and Customer Experience environments continued to win awards. Firstly, the best ‘Contact Centre Solution’ at the Credit and Collections Awards and latterly, at the UK National Innovation Awards for ‘Best Online Self-Service Experience’. In each case, Omnireach, our conversational platform, won over the judges.

For me, the awards recognise the hard work our team has put into delivering our software platforms and the invaluable feedback we receive from our clients, which we listen to and then deliver on. Being successfully judged by a group of external experts ensures we are on the right journey.

In March 2024, we will celebrate our twentieth anniversary. I read that the average age for a company in the UK is 8.5 years, so I am proud of this milestone. That said, I feel like we are still at the beginning of our journey. We have so much to do, and our plans for 2024 are not to sit back and tread water. It will be a full-on year, with new services being launched and many more clients being onboarded.

Keep an eye out for our periodic newsletters and regular LinkedIn posts, where we share updates on Saascoms and industry and tech news.

Thank you for taking the time to support Saascoms, and I look forward to reporting on Q1 2024 in early April.