Introduction
Are there any implications for your organisation? The investigation regards WhatsApp Business.
Ofcom announced on January 23rd they are launching an investigation into Meta. This follows two formal notices issued in 2024 and 2025 for information.
What Has Ofcom Done?
Meta was issued with the Notices as it is a provider of alternative business messaging services (i.e WhatsApp Business). The Notices requested a range of data concerning Meta’s WhatsApp Business. The available evidence suggests that Meta may not have complied with certain requirements imposed under section 135 in that some of the information provided by Meta in response to the Notices may not have been complete and accurate.
Why Is Compliance Important?
For UK businesses, particularly those in telecoms, utilities, financial services, and credit, this serves as an important reminder: compliance is not just about intent, but execution.
In our experience, regulatory risk often stems from operational complexity rather than deliberate non-compliance. Fragmented communication channels, manual reporting processes, and poor data visibility make it harder to respond confidently and quickly when regulators call.
As regulatory scrutiny continues to increase, organisations must ensure they can:
Access accurate communications data quickly
Demonstrate clear audit trails
Respond to statutory requests without operational disruption
At Saascoms, we see compliance as a by-product of well-designed communication systems, not an afterthought. Centralised, secure, and transparent digital engagement platforms help organisations remain agile, accountable, and regulator-ready.
Should I Do Anything?
At Saascoms we offer WhatsApp Business and SMS messaging services. If the announcement by Ofcom is enough to make you consider alternative messaging solutions – get in touch.
What Are The Alternatives?
Saascoms txtpro self-serve bulk SMS delivery platform is the perfect service for managing your communications campaigns. txtpro is an easy-to-use platform that uses a pay as you go model, it’s as simple as 1,2,3.
- Upload your mobile phone numbers
- Type your message
- Send to your customers!
txtpro has additional features such as scheduling, two-way messaging, RCS messaging, number validation and reporting.
For Restaurants & Bars, Retailers, Leisure Activity Centres, Car Dealers and more, txtpro is the ideal way to target customers and prospects.
Contact the team at Saascoms for your free trial.
Lets discuss how we can help.
Our award-winning technology is proven to increase customer engagement and increase results.