07 Sep, 2025
Consumer Debt – what are the most popular credit products?
Introduction The UK is a credit nation, we discussed this in a Blog only a few weeks ago. The findings were based on a report by the House of Commons Library which we used to compare the UK to other nations. We made comments on how cultural and economic differences impact on the use of […]
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06 Aug, 2025
Customer Service Satisfaction Levels – the secret to building your business?
Introduction If only companies and organisations had customer service to match their sales channels? Just how powerful and successful would they be? Sales tends to be seamless, whether online, instore, by App or social media – purchasing is the easy bit. However, should the product or service not live up to expectation, just how easy […]
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30 Jul, 2025
Conversational RCS – Rich Communication Services
Introduction At Saascoms we are not a company who likes to stand still. If you have seen our blog on RCS (Revolutionising Customer Communication with RCS Integration) then you will already know the benefits of branded SMS. We have successfully deployed RCS for several of our clients, and they are reaping the benefits of verified […]
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12 Jul, 2024
World Emoji Day 2024: Celebrating the Universal Language of Emojis
Emojis have transformed modern communication, becoming a universal language. Let’s look at their history, impact, and significance as we celebrate World Emoji Day 2024. World Emoji Day, founded by Jeremy Burge of Emojipedia in 2014, has become a major event. Every year on July 17th, we celebrate World Emoji Day, a global event dedicated to […]
READ MORE26 Jun, 2024
Demographic Change and the Impact on the Credit & Collections Industry
In a recent live event, The Comms Summit by Saascoms, experts discussed the impact of demographic change on the Credit and Collections industry. Here’s a look at the key findings and recommendations for the future. Demographic Change and the Credit and Collections Industry The UK’s population is growing and is expected to reach 73.7 million […]
READ MORE21 Jun, 2024
Boost Customer Satisfaction: Omnichannel vs. Multichannel Customer Service
Now that we are constantly connected, customer expectations for service have skyrocketed. We now expect instant, frictionless interactions across various channels. This is where omnichannel customer service comes in. But what’s the difference between omnichannel and multichannel approaches? Let’s explore and see how Saascom’s Omnireach platform can help you deliver exceptional service. Omnichannel vs. […]
READ MORE06 Jun, 2024
Cash vs Card: Which is the Better Choice?
Managing day-to-day spending is crucial for financial health. The debate of cash vs card is ongoing, with each method offering distinct advantages and drawbacks. Whether you prefer the tangible nature of cash or the convenience of cards, understanding how to manage your funds effectively is key. Advantages of Using Cash One of the biggest advantages […]
READ MORE10 Apr, 2024
Inside Edge – No6.
Q2 is upon us, and I, for one, am very pleased. Reason #1 is that we are moving into Spring, my favourite time of the year. The lighter nights and, fingers crossed, warmer days are now in sight. Reason #2 is that we can analyse our Q1 performance and ensure we are on track for […]
READ MORE15 Mar, 2024
Evolving Business Communication: From Mail to Omnichannel Messaging
The Evolution of Business Communication: Embracing Digital Channels In recent years, the landscape of business communication has undergone a significant transformation, driven by advancements in technology and changing consumer preferences. From traditional methods such as physical mail and phone calls to messaging via apps and social media channels, businesses are adapting to meet the evolving […]
READ MORE22 Sep, 2023
SMS Grey Routes vs Direct Routes – What happened to my text?
SMS Grey Routes vs Direct Routes What happened to my text? In this article, we explore the critical differences between grey routes and direct routes for SMS delivery, shedding light on why our text messages fail to turn up and why choosing premium routes is vital for your business. Grey Routes: A Risky Business Grey […]
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