Introduction
The new tax year starts on April 6th and for many businesses and organisations this is aligned to their new financial year. Whereas the run up to year end is often focused on chasing up outstanding debt, reducing stock levels and maximising sales to finish the year on a high; the new financial year is a time for the implementation of new ideas to move the organisation forward.
So how can Saascoms help?
Award Winning Customer Services Software
For over 20 years Saascoms has been developing customer services and digital marketing software which is used by over 700 brands globally. From digital letters to omnichannel communications, AI integrated customer services to bulk SMS, we are the communications experts.
Saascoms has been recognised by the Credit & Collections Technology Awards every year since 2019, held the title of ‘Number 1 Premier Power Company’ for the last two years and has been awarded a ‘National Innovation Award’. As we enter the new financial year, here’s why you should be talking to Saascoms.
Products & Services
If your organisation engages in customer services marketing, you need to be aware of what Saascoms has to offer. Here’s our top three:
Mailmaster
if you send lots of letters, confidential or otherwise, the cost of posting is astronomical. Do you know if the letter is even opened? Replace physical letters with Mailmaster digital letters. First, we send a text, then the recipient completes a security check. Then the letter is downloaded. The letter can be interactive, so view a balance, make a payment, place an order, book an appointment or complete a survey!
Omnireach
Customer service includes admin and signposting, which if dealt with by a live agent can be costly. Also, customers may interact across multiple digital channels including email, chat, social media and text. This can get messy. Not with Omnireach! Our AI Saasbot handles Identification and Verification (ID&V), assesses the initial query across the digital non-voice platforms your organisation uses and if Saasbot can’t resolve the query; only then will it be passed to a live agent with all the previous customer comms on one screen.
txtpro
Direct, simple, uncluttered and opened by over 95% of recipients – the humble text message! txtpro is a self-serve platform for bulk SMS messaging. It’s as easy as uploading your numbers, writing your message and scheduling delivery times. The reporting suite provides delivery rates and bounce backs, you can adapt for two-way messaging also.
At Saascoms we are at the cutting edge of customer services marketing and communications, powering global brands and constantly innovating. So as we enter a new financial year, get in touch to see how we can impact both your top and bottom line.
Contact Saascoms