Author Archives: Jason Kemp

Two way messaging

10 Ways To Improve Customer Engagement with Two-Way Messaging Platforms

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Introduction

In a world of interactive media, customers expect more than just one-way communication from businesses. They value interactions that feel personal, responsive, and tailored to their needs. This is where two-way messaging platforms come into play. By enabling real-time conversations across Web Chat, Email, SMS, WhatsApp, and other channels, businesses can significantly boost customer engagement and satisfaction.

Ten actionable strategies

How to leverage two-way messaging to enhance customer engagement:

1. Personalise Every Interaction

Use customer data to craft personalised messages that resonate. Address customers by name, reference their previous interactions, and tailor content to their preferences.

Example:

“Hi [Name], we noticed you’re interested in [Product/Service]. Would you like to know more or schedule a demo?”

2. Enable Quick Responses with Automated Chatbots

Deploy AI-driven chatbots to handle common queries instantly. This ensures customers receive prompt replies while your team focuses on more complex issues.

Key Use Cases:

  • Account checking and payments.
  • Appointment scheduling.
  • Order tracking.

3. Offer Multi-Channel Communication

Meet customers where they are by integrating SMS, WhatsApp, email, and web chat into a single platform. This ensures seamless communication across preferred channels.

Benefits:

  • Increased accessibility.
  • Consistent customer experience.
  • Reduced response time.

4. Use Two-Way Messaging for Feedback Collection

Engage customers by asking for their opinions. Two-way messaging makes it easy for them to share feedback, participate in surveys, or review products.

Example Message:

  • “We value your opinion! How was your recent experience with [Service]? Reply with a rating from 1-5.”

5. Send Timely Updates and Notifications

Keep customers informed with real-time updates on orders, appointments, or policy changes. Two-way messaging allows them to confirm or reschedule effortlessly.

Example Use Cases:

  • Payment schedules.
  • Appointment reminders.
  • Service alerts.

6. Leverage Rich Media for Enhanced Engagement

Incorporate images, videos, and links in your messages to make interactions more engaging. Rich media such as RCS messaging can improve click-through rates and overall engagement.

Examples:

  • Product tutorials.
  • Personalised discount codes.
  • Event invitations with RSVP links.

7. Integrate Customer Support into Messaging Platforms

Allow customers to resolve issues directly through two-way messaging. Quick access to support builds trust and enhances the customer experience.

Best Practices:

  • Route complex queries to live agents.
  • Offer 24/7 support with a combination of chatbots and human assistance.
  • Track resolution times to improve service.

8. Run Targeted Marketing Campaigns

Segment your audience and send targeted promotions or updates that align with their interests. Two-way messaging ensures customers can engage directly with offers.

Example Campaign:

  • “Hi [Name], enjoy 20% off your next purchase! Reply YES to claim your discount.”

9. Facilitate Secure Transactions

Enable customers to make payments or verify account details directly through two-way messaging platforms. Ensure transactions are encrypted and secure.

Use Cases:

  • Bill payments.
  • Secure account verification.
  • Subscription renewals.

10. Analyse Engagement Metrics to Optimise Strategy

Use analytics tools to track open rates, response times, and customer satisfaction scores. Leverage these insights to refine your messaging strategies.

Key Metrics to Monitor:

  • Response rates.
  • Average resolution time.
  • Customer sentiment analysis. 

Why Two-Way Messaging Matters

Two-way messaging fosters meaningful interactions that build trust and loyalty. Unlike traditional one-way communication, it empowers customers to engage directly with your business, making them feel valued and heard.

Benefits for Businesses

  • Higher customer satisfaction.
  • Improved retention rates.
  • Increased revenue through personalised marketing.

How Saascoms’ Omnireach Can Help

At Saascoms, we specialise in creating seamless two-way communication experiences with our Omnireach platform. With support for SMS, WhatsApp, email, and webchat, Omnireach helps businesses:

  • Centralise customer interactions across channels.
  • Automate responses with AI-powered chatbots.
  • Securely manage customer data with ISO 27001certified systems.
  • Gain actionable insights with real-time analytics.

In addition Saascoms offer bulk SMS with RCS messaging integration which will also enable 2-way messaging.

Conclusion

Two-way messaging is transforming how businesses interact with their customers. By implementing these ten strategies, you can enhance engagement, build stronger relationships, and drive business growth.

Ready to revolutionize your customer communication? Contact Saascoms today to learn how Omnireach can empower your business.

Contact Saascoms
Letters

The Role of Digital Letters in Reducing Business Costs and Improving Customer Engagement

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Introduction

Businesses are constantly searching for cost-effective and efficient ways to engage with their customers. The growth of digital innovation is making many things possible. One such solution is the use of digital letters, a modern alternative to traditional paper-based communication.

But how do digital letters impact business operations, and why should organisations consider adopting them? Let’s dive into their benefits and explore how platforms like Saascoms’ Mailmaster are revolutionising communication. 

What Are Digital Letters?

Digital letters are electronic versions of traditional correspondence, sent via secure platforms to customers’ email inboxes or via a text message link. They serve the same purpose as printed letters, delivering important information such as bills, statements, appointment reminders and policy updates. However, they do not have the associated costs and delays of physical mail.

Key Benefits of Digital Letters

Cost Reduction

  • Elimination of Printing and Postage Costs: No need for paper, ink, envelopes, or stamps.
  • Lower Administrative Costs: Automation reduces the manual effort involved in preparing and sending letters.
  • Environmentally Friendly: Reducing paper usage helps organisations meet sustainability goals.

Faster Delivery

  • Digital letters are delivered instantly, ensuring customers receive critical information in real-time.
  • Faster communication can be crucial for time-sensitive matters like payment reminders or service updates.
  • Digital letters can be tracked and reported to understand delivery and open rates.

Improved Customer Engagement

  • Personalisation: Tailor messages to individual customers, improving relevance and connection.
  • Interactivity: Include links, Call to Action (CTA), or multimedia to make communications more engaging.
  • Multi-Channel Integration: Combine digital letters with SMS or WhatsApp notifications for enhanced reach.
  • Stagger delivery so customer services can manage enquiries and customer experience.

Enhanced Security and Compliance

  • Digital letters can be encrypted, ensuring sensitive information is protected.
  • Platforms like Mailmaster comply with data protection regulations (e.g., GDPR), safeguarding customer data.

Digital Letters vs. Traditional Communication

Feature Digital Letters Traditional Letters
Cost Low High
Speed Instant 2-5 business days
Personalisation Highly customisable. Limited
Environmental Impact. Minimal Significant
Security Encrypted Risk of loss

 

How Digital Letters Improve Customer Engagement

  • Personalised Communication Digital letters allow businesses to address customers by name and include specific details about their accounts, preferences, or past interactions. Personalised messages are more likely to capture attention and foster loyalty.
  • Two-Way Communication Digital letters can include interactive elements like reply buttons or feedback forms, enabling customers to respond easily. This fosters a sense of connection and engagement.
  • Convenience for Customers who can access their digital letters anytime, anywhere, through their devices. This accessibility enhances satisfaction and reduces frustration.
  • Analytics and Insights Platforms like Mailmaster provide detailed metrics on open rates, click-through rates, and customer responses, enabling businesses to refine their communication strategies.

Real-World Applications of Digital Letters

Utilities and Energy Providers

  • Send monthly bills and payment reminders directly to customers’ emails.
  • Include tips for reducing energy usage to enhance customer value.

Healthcare

  • Notify patients of upcoming appointments or follow-up care.
  • Provide digital access to medical reports or test results.

Retail and E-Commerce

  • Share order confirmations, shipping updates, and personalised promotions.
  • Include discount codes or loyalty program updates to boost engagement.

Financial Services

  • Deliver account statements, transaction alerts, and policy updates securely.
  • Ensure compliance with data protection regulations.

How Saascoms’ Mailmaster Transforms Communication

At Saascoms, we understand the importance of efficient and secure communication. Our Mailmaster platform is designed to simplify and enhance the process of sending digital letters. Here’s what makes it unique:

  • Seamless Integration: Works alongside existing systems for effortless implementation.
  • Automation: Schedule and send digital letters in bulk, saving time and effort.
  • Security: Fully encrypted, ISO 27001 certified and Cyber Essentials Plus for data protection.
  • Customisation: Create tailored templates for various communication needs.
  • Detailed Reporting: Track delivery, open rates, and customer interactions to measure success.

Conclusion

Digital letters are revolutionising how businesses communicate with their customers. They offer a cost-effective, fast, and secure way to deliver important information while enhancing customer engagement. By adopting platforms like Mailmaster from Saascoms, organisations can streamline their communication processes, reduce costs, and build stronger relationships with their customers.

Ready to transform your communication strategy? Contact Saascoms today to learn more about how Mailmaster can help your business thrive.

Contact Saascoms
protecting customer data with ISO 27001

How ISO 27001 Certification Is Protecting Your Customer Data

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In a world where data breaches and cyber threats are on the rise, businesses must prioritise data security to protect their customers and maintain trust. One of the most robust ways to demonstrate this commitment is by achieving ISO 27001 certification. This accreditation is one of many held by Saascoms, in addition to Cyber Essentials Plus. Learn more about protecting customer data with ISO 27001 in this blog.

What Is ISO 27001?

ISO 27001 is an internationally recognised standard for information security management. It provides a framework for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS).

This certification ensures that an organisation:

  • Identifies potential risks to information security.
  • Implements measures to mitigate these risks.
  • Continuously evaluates and improves security practices.

By achieving ISO 27001 certification, businesses signal to their customers and partners that they adhere to the highest standards of data protection.

Why ISO 27001 Matters for Customer Data Protection

Protecting customer data is no longer optional; it’s a business imperative. ISO 27001 certification helps ensure that sensitive information is secure by addressing the following key areas:

  1. Risk Management:
    • Businesses identify potential vulnerabilities and threats.
    • Appropriate safeguards are implemented to reduce risks.
  2. Access Control:
    • Ensures that only authorised personnel have access to sensitive data.
    • Limits data access based on roles and responsibilities.
  3. Data Encryption:
    • Protects data both in transit and at rest to prevent unauthorised access.
  4. Regular Audits:
    • Continuous monitoring and regular audits ensure compliance with security protocols.
  5. Incident Management:
    • Establishes processes to detect, respond to, and recover from security incidents.

At Saascoms we only ever store data in the UK and even our bulk email and SMS systems only route information within the UK, further protecting clients and their customer data.

Benefits of ISO 27001 for Businesses and Customers

Achieving ISO 27001 certification benefits both businesses and their customers:

For Businesses:

  • Enhanced Reputation: Demonstrates a commitment to security, building trust with customers and partners.
  • Regulatory Compliance: Meets data protection regulations like GDPR, HIPAA, or PCI DSS.
  • Risk Reduction: Proactively identifies and mitigates risks, reducing the likelihood of data breaches.
  • Operational Efficiency: Streamlines security processes, saving time and resources.

For Customers:

  • Data Protection Assurance: Confidence that their personal and financial information is secure.
  • Trust in Service Providers: Peace of mind knowing they are dealing with a compliant organisation.

Real-World Impacts of ISO 27001 Certification

At Saascoms, protecting customer data is a top priority. By achieving ISO 27001 certification, we’ve implemented industry-leading measures to safeguard sensitive information. Here’s how this benefits our clients:

  1. Secure Communication Platforms: Our solutions, including Omnireach and Mailmaster, ensure that all customer interactions are encrypted and protected from unauthorised access.
  2. Data Privacy Compliance: Adhering to ISO 27001 helps us comply with global data protection laws, reducing risks for our clients.
  3. Proactive Threat Management: Continuous monitoring and risk assessments allow us to address vulnerabilities before they become problems. 

Steps to Achieve ISO 27001 Certification

For businesses considering ISO 27001 certification, the process involves:

  1. Gap Analysis: Assess existing security measures against ISO 27001 requirements.
  2. Develop an ISMS: Establish a comprehensive Information Security Management System.
  3. Implement Controls: Address identified risks with appropriate security measures.
  4. Conduct Internal Audits: Regularly review and refine security processes.
  5. Undergo External Audit: An accredited certification body evaluates compliance.

While the process may seem complex, the long-term benefits far outweigh the effort involved.

Why Choose Saascoms for Secure Communication

At Saascoms, we understand the importance of data security in building trust and driving success. Our commitment to ISO 27001 certification reflects our dedication to safeguarding your information.

Key Security Features of Saascoms:

  • ISO 27001 compliant systems and processes.
  • Encrypted communication across all platforms (SMS, email, WhatsApp, and webchat).
  • Proactive monitoring and threat detection.
  • Transparent and secure handling of customer data.
  • Cyber Essentials Plus Certified.

Saascoms is trusted by over 700 brands globally and is a business established for over 20 years. We work with banking, finance, utility and retail organisations to name but a few. Our software is developed in the UK and our data held in the UK, giving our clients piece of mind.

Conclusion

ISO 27001 certification is more than a badge of honour; it’s a testament to a business’s dedication to protecting customer data. By choosing an ISO certified provider like Saascoms, you can ensure the highest levels of security and trust for your business communications.

Ready to secure your communication channels? Contact Saascoms today to learn how our certified platforms can protect your business and your customers.

Contact Saascoms
Omnichannel

What Is Omnichannel Communication? A Complete Guide for Modern Businesses

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In today’s digital world, fast, clear and effective communication with customers is more critical than ever. Businesses need to meet customers wherever they are, including email, SMS, social media, or live chat. This is where omnichannel communication comes in.

But what exactly does it mean, why and how should your business adopt it? 

Understanding Omnichannel Communication

Omnichannel communication is a strategy that integrates multiple communication channels to create a seamless and unified customer experience. Unlike multichannel communication, which uses various platforms independently, omnichannel ensures all channels are interconnected. This allows customers to switch between channels without any disruption.

For example, a customer starts a query via email, continues it through live chat, and finishes the conversation via a phone call—all while maintaining a consistent experience.

Omnireach from Saascoms has been pioneering omnichannel communication since 2020, winning multiple awards and adopted by over 700 brands globally. 

Key Benefits of Omnichannel Communication

  1. Enhanced Customer Experience: Customers value convenience and consistency. Omnichannel communication ensures they receive the same level of service, no matter the platform.
  2. Improved Customer Retention: A smooth and cohesive communication experience builds trust and loyalty, keeping customers coming back.
  3. Higher Efficiency: Integrated systems reduce duplication and streamline operations for your support and sales teams.
  4. Actionable Insights: By tracking customer interactions across all channels, businesses can gain valuable data to personalise and improve services.

How Omnichannel Communication Works

Omnichannel communication relies on advanced platforms that integrate and manage various channels. These platforms centralise customer data, enabling businesses to:

  • Maintain a single customer profile accessible across departments.
  • Respond to inquiries in real-time, regardless of the channel.
  • Use AI and chatbots to automate responses while maintaining personalisation.

Saascoms Omnireach provides businesses with the tools to manage communication seamlessly across SMS, email, WhatsApp, and webchat. By deploying our AI ‘Saasbot’, customers can resolve up to 90% of customer queries without direct human intervention. All operating 24/7/365.

Real-World Applications of Omnichannel Communication

Let’s look at how omnichannel communication can work in real world communications.

Retail:

  • A customer checks product availability on a website, asks questions via live chat, and completes the purchase in-store.

Healthcare:

  • Patients book appointments online, receive reminders via SMS, and consult with doctors through video calls.

Credit & Collections:

  • Customers receive account alerts via email, chat with support through Messaging, and visit a platform to make a payment.

Why Your Business Needs Omnichannel Communication

In an age where customers demand instant results, businesses that fail to offer seamless communication risk losing out to competitors. Here are a few compelling reasons to adopt omnichannel strategies:

  • Stay Competitive: Most industry leaders have already implemented omnichannel systems.
  • Boost Revenue: Better customer experiences lead to increased sales and repeat business.
  • Future-Proof Your Business: Omnichannel is not a trend; it’s the future of customer interaction.

How Saascoms Can Help

At Saascoms, we specialise in empowering businesses with cutting-edge omnichannel communication solutions. Our award winning Omnireach platform enables two-way communication through SMS, email, WhatsApp, and webchat, ensuring your customers always stay connected.

Key Features of Omnireach:

  • Centralised communication management.
  • AI-driven chatbots for automation.
  • Secure and compliant data handling (ISO 27001 certified).

Conclusion

Omnichannel communication isn’t just a buzzword; it’s a necessity for businesses aiming to thrive in a competitive market. By integrating all your communication channels, you can provide a seamless and satisfying customer experience that drives loyalty and growth.

Ready to take your business communication to the next level? Contact Saascoms today to learn how our Omnireach platform can help you achieve your goals.

Contact Saascoms
Cyber Essentials Logo

Saascoms are now Cyber Essentials Plus certified!

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Saascoms are proud to announce we have been Cyber Essentials Plus certified, further reinforcing our data security first credentials.

To be accredited Cyber Essentials Plus, Saascoms has had to undertake a rigorous audit conducted by a third-party assessor. In addition, an independent assessment to test and verify security control effectiveness within our systems and processes.

At Saascoms data security and integrity is core to our customer service software proposition. Our Omnireach and Mailmaster platforms are used by some of the world’s biggest brands, whose reputation is on the line if there was a breach. As a result, Saascoms has always treated this responsibility very seriously, even before Cyber Essentials.

In addition to Cyber Essentials Plus, Saascoms holds ISO27001 which is the international standard for information security management.

Whether you are an existing client or an organisation looking to deploy customer services software, you can be confident Saascoms is at the forefront of data security. Our award winning customer services software is deployed by over 700 brands across the globe.

Cyber Essentials is a government backed scheme to help guard against the very real security threats from hackers. Cyber Essentials Plus is the highest level of certification available, so Saascoms are extremely pleased to have received it. Cyber Essentials Plus is an ongoing accreditation requiring annual assessment – this ensures that Saascoms continue to develop and improve our security as different threats develop.

For more information and to check if your business partners are Cyber Essentials Plus certified, check here.

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Credit & Collections Award Winner

#1 in the Credit & Collections Technology Awards Power List

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As the dust settles on the Credit & Collections Technology Awards 2024, Saascoms has been confirmed as number one in the Powerlist of companies for the second year running.

This is a stunning achievement for the business, formed in 2004 by Paul Nield and Darren Swailes, initially supplying business telephony services. Since formation, Saascoms has become a leader in customer services and credit and collections software, winning multiple awards and supplying to some of the world’s biggest brands.

For the third year running, Saascoms Omnireach has picked up the award for ‘Best contact Centre Solution’, testament to the ongoing development and investment Saascoms continues to make in their products. In addition, Saascoms were shortlisted for a further eight awards, finishing as runner up in three.

Each year Credit Connect identifies the top 20 ‘Premier’ innovator companies highlighting the achievements and successes of the top-performers. The list has been compiled from the Credit & Collections Technology Awards results from the past three years and is a culmination of research undertaken by Credit Connect to analyse the performance of finalists and winners of the Awards.

Individual company accomplishments have been evidenced through awards shortlisting (in some cases demonstrating partnerships) and by winning the awards.

The company Power List acts as an index of technological innovation achievement recognising companies for the progression of industry standards and excellence.

The Credit Connect Awards are the pinnacle for the credit & collections industry, coveted by organisations around the UK. As a result they are highly competitive and sought after. Each entry is initially judged and if successful shortlisted, then assessed by a panel of expert judges who ultimately decide on the winners.

Saascoms has now won a record 6 Credit & Collections Technology Awards since 2019, plus a National Innovation Award in 2023. The business is committed to developing new and exciting software solutions for the customer services industry.

For an overview of all products, please click here.

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Paul and Darren receiving award

Winners! Credit & Collections Technology Awards

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 Saascoms, the Digital Contact Centre Software Specialists have received the ‘Best Contact Centre Solution Award’ at the Credit & Collections Technology Awards held earlier this month in Manchester.

Nominated for a total of nine awards, for the third year running Saascoms Omnireach software solution picked up the award for ‘Best contact Centre Solution’. The awards were held at the Midland Hotel Manchester, attended by over 50 leading companies from the credit and collections industry.

The Credit & Collections Technology Awards are the pinnacle for the industry, coveted by those that take part. Each awards submission is judged by a panel of experts and awarded accordingly.

Established in 2004, Saascoms software is developed in the UK and is mainly used in call centres and customer services to improve the digital customer journey. Developed in the UK and used by over 700+ brands globally, Saascoms software is multi-award winning including a National Innovation Award in 2023.

Commenting on the award, business Founder Paul Nield had this to say, “To be nominated for nine awards was an achievement in itself. To win again for the third year in succession is testament to the team, our ongoing product development and our clients support.”

Saascoms two main software packages are:

Omnireach – customer service includes admin and signposting, which if dealt with by a live agent can be costly. Also, customers may interact across multiple digital channels including email, chat, social media and text. With Omnireach our AI Saasbot handles Identification and Verification (ID&V), assesses the initial query across whichever digital non-voice platforms your organisation uses and if Saasbot can’t resolve the query; only then will it be passed to a live agent with all previous customer comms displayed on one screen.

Mailmaster – if you send lots of letters, confidential or otherwise, the cost of posting can be expensive. Replace your letters with Mailmaster. Mailmaster sends a text, then the recipient completes a security check. Then a secure letter is downloaded. The letter can be interactive, so view a balance, make a payment, place an order, book an appointment or complete a survey!

Saascoms is developing a number of exciting new customer services solutions for 2025, hopefully keeping them in contention for future awards!

Contact Saascoms
whatsapp business

Saascoms Launches WhatsApp for Business

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Unlocking the Power of WhatsApp Business with Saascoms 

With over 2 billion active users, WhatsApp Business offers an unparalleled opportunity to enhance communication, streamline customer service, and drive sales. Whether you’re managing a small business or a global enterprise, this versatile platform ensures you engage customers where they already spend their time – on WhatsApp.

Why Choose WhatsApp Business? 

  1. Real-Time Support: Build stronger relationships by connecting with customers instantly. WhatsApp’s familiar, user-friendly interface makes interactions seamless and personal, while quick response times drive satisfaction.
  2. Rich Multimedia Messaging: Share product images, videos, documents, and catalogues to deliver a visually engaging customer experience. From tutorials to order confirmations, WhatsApp simplifies customer interactions.
  3. Customer Trust: Verified business profiles and end-to-end encryption make WhatsApp a secure, reliable channel that fosters customer confidence.

Custom Solutions for Businesses of All Sizes

For Small and Medium Businesses 

The WhatsApp Business App provides simple tools to manage customer relationships efficiently:

  • Quick Replies: Save time by sending pre-configured answers to frequently asked questions.
  • Labels: Stay organised by categorising chats and contacts for improved workflow.
  • Catalogues: Make your products or services easily accessible to customers directly within the app.

For Enterprises 

For larger organisations, the WhatsApp Business API offers scalability and advanced capabilities:

  • Automation & Chatbots: Manage high volumes of inquiries efficiently while escalating complex issues to human agents.
  • Proactive Notifications: Share order updates, reminders, and shipping details directly with customers.
  • Global and Multichannel Flexibility: Integrate WhatsApp with platforms like Saascoms for unified communication across channels.

Advanced Features to Elevate Enterprise Communication 

Saascoms ensures that your business leverages the full potential of WhatsApp Business, offering:

  • Global Messaging at Scale: Handle conversations across regions while ensuring data privacy with end-to-end encryption.
  • Personalised Customer Engagement: Use CRM integrations to tailor messages based on customer preferences, boosting engagement and loyalty.
  • Insights and Analytics: Track message delivery rates, customer interactions, and campaign success to refine your strategy.

Why Partner with Saascoms for WhatsApp Business? 

Saascoms enhances your WhatsApp Business experience by integrating advanced tools that ensure faster responses, greater engagement, and a unified customer experience. Whether you’re focused on customer support, marketing campaigns, or sales, we provide the expertise to help you succeed. With our pedigree in messaging, customer services software and communications – we are your ideal WhatsApp Business partner.

Get Started Today 

Ready to transform your customer engagement? With WhatsApp Business and Saascoms, your business can deliver personalised, real-time, and secure communication that drives results. Contact us today to learn how we can help your business thrive.

 

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Saascoms launches bulk SMS platform for SME’s

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Saascoms is pleased to announce the launch of txtpro, the new bulk SMS platform for SME’s. Developed especially with SME’s in mind, txtpro is an easy to use, self service platform.

SMS has been around for years and is still one of the most effective marketing tools. Virtually all of your customers will have a mobile phone, and carry it with them at all times.

Do you want a communications tool 98% of your customers will react to? More cost efficient than social media, more direct than email? SMS messaging is under used as a tool to promote, inform and arrange – could txtpro be the answer to successfully marketing your organisation?

Saascoms easy-to-use platform uses a simple pay as you go model, just upload your data, type your message and you are now marketing to your customers! From 100 – 10,000 contacts, txtpro bulk SMS platform is the perfect solution for your organisation. txtpro has additional features such as scheduling, two-way messaging, RCS messaging, number validation and reporting, but txtpro is as simple as:

  • Upload your mobile phone numbers
  • Select and pay for the SMS messages you need
  • Type your message and send

For Restaurants & Bars, Retailers, Leisure Activity Centres, Car Dealers and more, txtpro is the ideal way to target your customers and prospects. You can get instantly reporting on message deliveries, manage multiple customer databases, select timing for when your SMS message is sent an more.

Call the team at Saascoms for a free trial of txtpro, the bulk SMS platform, and see how it can support your organisation’s marketing plans.

Contact Saascoms

Inside Edge – No7.

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Dear Clients and Suppliers,

I hope this message finds you well! I’m excited to share a quick update on what’s been a stellar Q3 here at Saascoms.

We’re thrilled to report that our financial performance for the quarter is up by an impressive 16% compared to the same period last year. This growth is a testament to the strength of our partnerships, the dedication of our team, and the ongoing investment we’re making in delivering cutting-edge solutions.

Speaking of investments, we’ve continued to enhance some of our flagship platforms – MailMaster, OMNI Reach, txtpro, and coming soon Resolution. These tools are getting smarter, faster, and more efficient to ensure you can connect with your customers seamlessly. On top of that, we’re excited to announce the launch of our brand-new client portal, aptly named Knowledge, more developments on this are in the works and it will become a central resource for all things Saascoms!

In other exciting news, we’re proud to have been nominated for nine awards at the upcoming Credit Connect Technology Awards.  It’s always a fantastic evening catching up with familiar faces and meeting new ones – make sure to mark 7th November 2024 in your diaries! This year, we’re particularly excited to share joint nominations with Aperi Data, Past Due Credit Solutions, and Global Debt Recovery – partnerships we value immensely.

On the sustainability front, we’re pleased to have recently joined the Staffordshire Business and Environment Network (SBEN). This is a meaningful step in our sustainability journey, and we’re committed to finding innovative ways to reduce our environmental footprint while continuing to deliver high-value solutions.

Lastly, if you haven’t already, I encourage you to check out our latest report on how end customers in the Credit & Collections sector are communicating via digital channels. It offers some fascinating insights, including the most common reasons for contact, which can really help you refine your approach – particularly when leveraging Customer Journey and AI responses. You can download it here.

Thank you once again for your continued partnership. We look forward to finishing the year strong and continuing to deliver the best solutions for your needs.

Best regards,

Paul