Tag Archives: text messaging

Protected Sender ID

Protected Sender ID: Strengthening Trust in the SMS Ecosystem

Introduction

The growth of Application-to-Person (A2P) messaging has made SMS one of the most important communication channels for banks, healthcare providers, retailers, government agencies, and other organisations. However, the increasing use of SMS has also created opportunities for fraudsters to exploit sender ID spoofing, impersonating trusted brands and deceiving consumers through phishing and smishing attacks. As a result, a Protected Sender ID is essential.

To combat this growing threat, the Mobile Ecosystem Forum (MEF) has championed initiatives aimed at improving trust and transparency across the global messaging ecosystem. One of the most effective measures is the use of a Registered or Protected Sender ID, which ensures that only authorised organisations can send messages using a specific brand name.

A Protected Sender ID prevents unauthorised parties from sending messages that appear to originate from a legitimate organisation. This significantly reduces brand impersonation, protects consumers from fraud, and enables mobile operators to identify and block suspicious traffic before it reaches subscribers.

Ireland: ComReg’s Sender ID Registry

Ireland has become one of the first European markets to introduce a formal SMS Sender ID Registry under the oversight of the Commission for Communications Regulation (ComReg). The registry requires organisations using alphanumeric sender IDs to register and validate ownership of those identities before sending messages to Irish mobile users.

The initiative is designed to reduce SMS fraud by ensuring that only legitimate organisations can use protected brand names. Messages sent from unregistered sender ID’s may be flagged as suspicious and, over time, face increased restrictions or blocking by participating mobile operators. Importantly, the requirements apply not only to Irish organisations but also to international businesses and messaging providers delivering traffic into Ireland.

The United Kingdom: Protecting Trusted Brands

While the UK has not implemented a national sender ID registry model, the industry has increasingly adopted sender ID protection mechanisms through collaboration between mobile network operators, messaging providers, and industry bodies.

UK mobile operators work with messaging providers to identify and protect high-value sender IDs associated with banks, government agencies, financial institutions, and major consumer brands.

The UK’s approach aligns closely with broader industry initiatives promoted by the MEF and supported by organisations such as the UK’s communications regulator, Ofcom. The focus is on improving trust in business messaging while minimising disruption to legitimate communications.

The Role of Foreign Networks

As Protected Sender ID becomes more common across Europe, foreign networks and international messaging providers face growing compliance requirements. A sender ID that is accepted in one market may require registration, validation, or protection in another.

Looking Ahead

At Saascoms we understand the compliance requirements of our clients.  This means:

  • Aligning with MEF best practices for sender identity management.
  • Maintaining clear ownership records for branded sender ID’s.
  • Registering sender IDs where national frameworks require it.
  • Monitoring regulatory developments across different markets.

If you have any questions relating to UK or international Protected Sender ID, then reach out to Saascoms who will help, support and guide you.

Conversational RCS

Conversational RCS – Rich Communication Services

Introduction

At Saascoms we are not a company who likes to stand still.  If you have seen our blog on RCS (Revolutionising Customer Communication with RCS Integration) then you will already know the benefits of branded SMS.

We have successfully deployed RCS for several of our clients, and they are reaping the benefits of verified SMS. The next step is how to integrate RCS into conversational SMS. Currently two-way SMS requires a virtual number to be presented on the outgoing SMS, essentially it looks like a mobile number.  This is a UK mobile network requirement.

Conversational RCS

However, RCS allows the sender ID to be either alpha or numeric value (11 digits/characters) meaning you could send the RCS SMS with your company name, which of course would improve customer engagement.

One standout feature is redefining the economics of customer engagement: the 24-hour inclusive chat window, all for a one-off price of just 12p.

Once a customer engages with your brand by replying or sending a message – a 24-hour inclusive chat window opens. During this period, your business can send unlimited RBM messages to that customer, all under a single pricing event.   That entire 24-hour window is priced at just £0.12 per conversation.  No per-message charges. No hidden fees. Whether you send 1 message or 20, it’s all covered.

Who Benefits from Conversational RCS?

Brands who either:

  • Have a high margin on a sale or support request and are very brand sensitive
  • Brands who have protracted message communications i.e. they tend to send 4 or more SMS to their client before a resolution is reached. 

Who Doesn’t Benefit from Conversational RCS?

While the 24-hour window offers great value for many brands, it’s not ideal for every use case:

  • Unproductive Inbound Messages If your business is vulnerable to unproductive customer messages, these could unintentionally open chargeable 24-hour. For example, people replying to your broadcast SMS i.e. stop, who is this? etc.
  • Low-Volume or less than four-and-Done Support For businesses that typically resolve issues in a single back-and-forth message (e.g., sending a delivery time, confirmation, balance check, etc), the 12p fee may be higher than needed. In such cases, a pay-per-message pricing model might be more economical.
  • High Sensitivity to Cost Per Resolution: Companies with razor-thin margins or large-scale inbound activity should carefully weigh whether the flat session fee aligns with how often customers actually re-engage within that 24-hour window 

In Conclusion

Conversational RCS is more than a messaging upgrade; it’s a chance to rethink how your brand connects with customers.  That said, as with any messaging model, it’s important to evaluate the fit into your engagement strategy.

Contact Saascoms