Software for Business Process Outsourcing

Introduction

Since 2004 Saascoms has been developing award-winning customer service software which powers some of the world’s biggest brands. Our white label solutions help our clients to improve their customer service offering using automation, AI, Omnichannel tools and digital communications. Our software for business process outsourcing is a perfect partner.

Whether you are looking to outsource your own processes or are a business process outsourcing specialist, Saascoms can help.

Saascoms – your silent partner

For over 20 years Saascoms software has been behind some of the world’s biggest brands, powering their customer service and experience. Our award winning UK developed software is secure, customer focused and designed to help you address real challenges in customer services.

Saascoms – our software solutions

Mailmaster – everything starts with a text or an email. From that point onwards Mailmaster opens a number of possibilities for customer engagement:

• Secure Letters – communicate important information or instructions within a password or ID&V protected email or SMS. Save £££’s on the cost of traditional mail.
• Secure Portal – customise and design a website portal which can contain specific customer information.
• Digital Surveys – build customer engagement through feedback and opinions which can in turn drive product and service development.
• Digital Calendar – schedule appointments, payments or reminders.

With MailMaster there is no contract commitment, with commercial flexibility around the size and scope of your business and the features required.

Omnireach – Designed to centralise all forms of non-voice communications into one screen, making customer engagement easy and productive. Omnireach combines the latest AI and Machine Learning to make customer services resolution more efficient. It is particularly suited to software for business process outsourcing:

• Communications – web chat, text messaging, email, WhatsApp, messenger and social media all on one screen.
• Administration – AI ‘Saasbot’ completes security, ID&V checks, provides simple information such as balance or changes to payments.
• Escalation – ‘Saasbot’ can identify vulnerability or complex requirements and escalate to a live agent accordingly.
• Education – ‘Saasbot’ can learn and constantly improve customer services responses to improve the CX.

txtpro – self-serve bulk SMS platform:

• 93% of SMS are opened within 5 minutes.
• API integration and instant reporting.
• Manage multiple group profiles and set delivery scheduling times.
• Secure – only tier one telecoms providers to protect your data.

txtpro is a pay as you go commercial model, only pay for the number of messages you send.

RCS Messaging – the future of messaging, RCS features high-resolution photo and video sharing. RCS turns a message into a conversation:

• Video – send engaging video to educate and inform.
• Response Buttons – for sales, feedback or payments.
• Rich Content – combine images and text, two-way conversations and engaging audio.

RCS messaging brings your organisation to life in a text.

Benefits of Saascoms Software

Saascoms solutions can be tailored to support software for business process outsourcing through white label, API and tailored integration services. Key benefits of our combined software solutions include:

• Reduced Costs – from postal costs to call centre live agents. Digital comms and AI have a substantial impact.
• Increase Contact Rates – SMS and Email consistently outperform traditional mail in terms of customer response rates.
• Manage Campaign Delivery – SMS and Email can be scheduled to the minute, whereas traditional post can’t even be scheduled to the day without significant cost.
• Superior CX – with Omnireach customers can make contact 24/7/365 on their own terms. On average 85% of queries can be resolved by AI without the need for a live agent.

Conclusion

If you require software for business process outsourcing or are a BPO specialist, Saascoms can complement your organisation, reducing costs, increasing engagement and ultimately driving donor support. As an award-winning business working with some of the world’s largest brands, we are your perfect partner.