As the dust settles on the Credit & Collections Technology Awards 2024, Saascoms has been confirmed as number one in the Powerlist of companies for the second year running.

This is a stunning achievement for the business, formed in 2004 by Paul Nield and Darren Swailes, initially supplying business telephony services. Since formation, Saascoms has become a leader in customer services and credit and collections software, winning multiple awards and supplying to some of the world’s biggest brands.

For the third year running, Saascoms Omnireach has picked up the award for ‘Best contact Centre Solution’, testament to the ongoing development and investment Saascoms continues to make in their products. In addition, Saascoms were shortlisted for a further eight awards, finishing as runner up in three.

Each year Credit Connect identifies the top 20 ‘Premier’ innovator companies highlighting the achievements and successes of the top-performers. The list has been compiled from the Credit & Collections Technology Awards results from the past three years and is a culmination of research undertaken by Credit Connect to analyse the performance of finalists and winners of the Awards.

Individual company accomplishments have been evidenced through awards shortlisting (in some cases demonstrating partnerships) and by winning the awards.

The company Power List acts as an index of technological innovation achievement recognising companies for the progression of industry standards and excellence.

The Credit Connect Awards are the pinnacle for the credit & collections industry, coveted by organisations around the UK. As a result they are highly competitive and sought after. Each entry is initially judged and if successful shortlisted, then assessed by a panel of expert judges who ultimately decide on the winners.

Saascoms has now won a record 6 Credit & Collections Technology Awards since 2019, plus a National Innovation Award in 2023. The business is committed to developing new and exciting software solutions for the customer services industry.

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 Saascoms, the Digital Contact Centre Software Specialists have received the ‘Best Contact Centre Solution Award’ at the Credit & Collections Technology Awards held earlier this month in Manchester.

Nominated for a total of nine awards, for the third year running Saascoms Omnireach software solution picked up the award for ‘Best contact Centre Solution’. The awards were held at the Midland Hotel Manchester, attended by over 50 leading companies from the credit and collections industry.

The Credit & Collections Technology Awards are the pinnacle for the industry, coveted by those that take part. Each awards submission is judged by a panel of experts and awarded accordingly.

Established in 2004, Saascoms software is developed in the UK and is mainly used in call centres and customer services to improve the digital customer journey. Developed in the UK and used by over 700+ brands globally, Saascoms software is multi-award winning including a National Innovation Award in 2023.

Commenting on the award, business Founder Paul Nield had this to say, “To be nominated for nine awards was an achievement in itself. To win again for the third year in succession is testament to the team, our ongoing product development and our clients support.”

Saascoms two main software packages are:

Omnireach – customer service includes admin and signposting, which if dealt with by a live agent can be costly. Also, customers may interact across multiple digital channels including email, chat, social media and text. With Omnireach our AI Saasbot handles Identification and Verification (ID&V), assesses the initial query across whichever digital non-voice platforms your organisation uses and if Saasbot can’t resolve the query; only then will it be passed to a live agent with all previous customer comms displayed on one screen.

Mailmaster – if you send lots of letters, confidential or otherwise, the cost of posting can be expensive. Replace your letters with Mailmaster. Mailmaster sends a text, then the recipient completes a security check. Then a secure letter is downloaded. The letter can be interactive, so view a balance, make a payment, place an order, book an appointment or complete a survey!

Saascoms is developing a number of exciting new customer services solutions for 2025, hopefully keeping them in contention for future awards!