Tag Archives: credit and collections

Right Person Contact

The Importance of Right Person Contact (RPC) in Effective Communication

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Introduction

Ensuring critical information reaches the right person is more important than ever. Whether it’s financial documents, legal notices, or essential customer communications, getting in touch with the intended recipient efficiently can make all the difference. This is where Right Person Contact (RPC) becomes a crucial factor in any organisation’s communication strategy.

Why RPC Matters

Right Person Contact is vital for businesses that rely on timely, accurate, and secure communication with their customers. Without a high RPC rate, organisations risk delayed responses, compliance issues, and even financial losses due to miscommunication. Here are some of the key reasons why RPC is paramount:

  • Reduce Wasted Effort – Sending communications to the wrong contact leads to inefficiencies and increased costs.
  • Ensures Compliance – Many sectors, such as finance and healthcare, require that sensitive information is delivered securely to the intended recipient.
  • Improve Customer Satisfaction – Customers are more likely to engage when they receive timely and relevant information.
  • Enhance Collection and Response Rates – For businesses in credit and collections, or service industries, reaching the right person increases the likelihood of a positive resolution.

happy lady on a phone

How Saascoms’ MailMaster Improves RPC

Mailmaster has a proven history of improving Right Person Contact rates for our clients. It is one of the foundation blocks of the software and a primary objective in all communications. To deliver industry leading levels of right person communication Mailmaster features include:

  • Data Cleansing – to append email addresses or phone numbers so the starting data is as accurate as can be. This includes checking for ‘live’ numbers and email addresses. Essential for increasing RPC contact percentages and reducing cost to contact.
  • Omnichannel Communication – contact customers via SMS and email using Mailmaster, for maximum digital coverage.
  • Real-Time Tracking & Reporting – Mailmaster can track delivery, bounce backs, open rates all in real time (unlike postal services).
  • Compliance & Security – Securely deliver important documents while adhering to industry regulations. By using SMS and email, information can be password protected unlike traditional mail. Saascoms hold both ISO 27001 and Cyber Essentials Plus.
  • Automated Follow-Ups – If an initial contact attempt fails, MailMaster can automatically send reminders or escalate through different channels.

Man on tablet

The Future of Effective Communication

In an era where communication plays a pivotal role in business success, having a high RPC rate is no longer optional, it’s essential. Companies that leverage technology like MailMaster from Saascoms can streamline operations, improve customer relationships, and ensure that every important message reaches the right person.

Are you ready to improve your Right Person Contact and enhance your customer communication strategy? Contact Saascoms today to discover how MailMaster can transform your business communication!

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Credit & Collections Award Winner

#1 in the Credit & Collections Technology Awards Power List

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As the dust settles on the Credit & Collections Technology Awards 2024, Saascoms has been confirmed as number one in the Powerlist of companies for the second year running.

This is a stunning achievement for the business, formed in 2004 by Paul Nield and Darren Swailes, initially supplying business telephony services. Since formation, Saascoms has become a leader in customer services and credit and collections software, winning multiple awards and supplying to some of the world’s biggest brands.

For the third year running, Saascoms Omnireach has picked up the award for ‘Best contact Centre Solution’, testament to the ongoing development and investment Saascoms continues to make in their products. In addition, Saascoms were shortlisted for a further eight awards, finishing as runner up in three.

Each year Credit Connect identifies the top 20 ‘Premier’ innovator companies highlighting the achievements and successes of the top-performers. The list has been compiled from the Credit & Collections Technology Awards results from the past three years and is a culmination of research undertaken by Credit Connect to analyse the performance of finalists and winners of the Awards.

Individual company accomplishments have been evidenced through awards shortlisting (in some cases demonstrating partnerships) and by winning the awards.

The company Power List acts as an index of technological innovation achievement recognising companies for the progression of industry standards and excellence.

The Credit Connect Awards are the pinnacle for the credit & collections industry, coveted by organisations around the UK. As a result they are highly competitive and sought after. Each entry is initially judged and if successful shortlisted, then assessed by a panel of expert judges who ultimately decide on the winners.

Saascoms has now won a record 6 Credit & Collections Technology Awards since 2019, plus a National Innovation Award in 2023. The business is committed to developing new and exciting software solutions for the customer services industry.

For an overview of all products, please click here.

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Paul and Darren receiving award

Winners! Credit & Collections Technology Awards

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 Saascoms, the Digital Contact Centre Software Specialists have received the ‘Best Contact Centre Solution Award’ at the Credit & Collections Technology Awards held earlier this month in Manchester.

Nominated for a total of nine awards, for the third year running Saascoms Omnireach software solution picked up the award for ‘Best contact Centre Solution’. The awards were held at the Midland Hotel Manchester, attended by over 50 leading companies from the credit and collections industry.

The Credit & Collections Technology Awards are the pinnacle for the industry, coveted by those that take part. Each awards submission is judged by a panel of experts and awarded accordingly.

Established in 2004, Saascoms software is developed in the UK and is mainly used in call centres and customer services to improve the digital customer journey. Developed in the UK and used by over 700+ brands globally, Saascoms software is multi-award winning including a National Innovation Award in 2023.

Commenting on the award, business Founder Paul Nield had this to say, “To be nominated for nine awards was an achievement in itself. To win again for the third year in succession is testament to the team, our ongoing product development and our clients support.”

Saascoms two main software packages are:

Omnireach – customer service includes admin and signposting, which if dealt with by a live agent can be costly. Also, customers may interact across multiple digital channels including email, chat, social media and text. With Omnireach our AI Saasbot handles Identification and Verification (ID&V), assesses the initial query across whichever digital non-voice platforms your organisation uses and if Saasbot can’t resolve the query; only then will it be passed to a live agent with all previous customer comms displayed on one screen.

Mailmaster – if you send lots of letters, confidential or otherwise, the cost of posting can be expensive. Replace your letters with Mailmaster. Mailmaster sends a text, then the recipient completes a security check. Then a secure letter is downloaded. The letter can be interactive, so view a balance, make a payment, place an order, book an appointment or complete a survey!

Saascoms is developing a number of exciting new customer services solutions for 2025, hopefully keeping them in contention for future awards!

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